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 Bennett has been providing a full spectrum of communication services and solutions for more than six decades. Since our inception, our main objective has been to be the best in the communications business. Our dominant position is the result of persistence and professionalism in every aspect of our business.
Our customers range from the sole proprietor to the Fortune 500 Company. Whether you are using a land line traditional telephone or a modern cell phone/PDA, our basic service remains the same: take a message and relay it to you, our customer.
BENNETT COMMUNICATION SOLUTIONS
Creating business relationships since 1947
The Beginning
Bennett Answering Service was founded in 1947 by John “Jack” Bennett. As an owner and operator of a medical debt collection agency in Flint, Michigan, he observed the need to improve communications within the medical profession.
1940 - 1960
In the 1940’s – 1960’s the telephone answering business was quite simple. Answer a telephone, take a message and if an emergency called for it, dispatch the call to the doctor. During this time, messages were hand written on message slips. Offices usually called in to check for messages on a daily basis. Offices that received a large number of calls had their message slips hand delivered to them. (By a courier service or did you do that too?)
1965-1969
In 1965, Jack’s son Bob joined the company and is its current President.
As electronic technology developed, Bennett decided there was a need for more than an answering service. In 1966 the firm was granted a license from the Federal Communications Commission (FCC) as a common carrier radio-telephone company and Bennett Communications was formed. Bennett Communications provided pagers and mobile phones in the local Flint Market.
1970
In 1977 Bob Bennett saw the need to offer more services his customers. He was the first in the state of Michigan to install a computer-based analog switch, eliminating the need for cord boards. The computer based system enabled our agents to answer more calls and in a faster amount of time which ultimately provided better service to our customers.
1980
By the 1980’s the rapidly changing world of telecommunications dictated that Bob once again update his equipment. The new system was a “paperless” system, meaning now messages were typed rather than being taken by hand and were stored electronically. No more slips of paper! This allowed us flexibility in customizing the account for our customer’s specific needs rather than simply taking a callers name, telephone number and a message.
1990
In 1995 Rob Bennett joined the company and is currently the Vice President of Operations and General Manager. Rob is also the third generation involved in the family business.
Into The New Millennium
In 2005 Bennett once again upgraded their telephony switch. Being 100 % digital enables us to obtain data that was not feasible before such as caller ID. In addition, we are able to offer a myriad of services such as unified communications, one number follow me, e-fax and more… We do more for our customers today than we could ever do before, such as sending messages via e-mail, fax, alpha paging and SMS “text messaging.”
Looking forward
Our business is built around people wanting to communicate. As a hallmark, we re committed to the highest standards in quality and technology. Together with our staff of professionally trained telephone receptionists, we aide in the process of connecting people with people.
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