 |
 |
|
CALL CENTER SERVICES
Employee Reporting
Employees can call in 24 hours a day to report an absence. A specific confirmation number can even be assigned to each caller for tracking purposes. If desired, all calls can be recorded, eliminating all employee/employer disputes. In addition, a daily report via fax or e-mail we will provide detail tracking for your records. Our operators can even make arrangements for a replacement.
Employment Searching
Qualify employee inquiries with pre-set questions. The ability to pre-screen applicants can free up a lot of time for your HR department. Based on your set criteria, all qualified applicants will be sent to your office for second round interviews. All inquires will be tracked for your own follow up.
RSVP Service
Bennett will take your reservations for your next open house, business seminar, wedding or gathering. You can receive reports via fax, e-mail or a database file ready for import or have us input the information directly into your website.
Remote Receptionist
Bennett Message Center's telecommunication services are ideal when you require additional quality service during heavy call traffic periods (call overflow) when the receptionist is unavailable (lunch breaks, vacations, sick days, etc.), after-hours, during company meetings and special events and in severe weather or other unexpected emergencies.
Fulfillment
Don't make your customers wait for product literature they want today! We provide an 800 number to call 24 hours a day. Requested literature is mailed or faxed immediately.
Customer Service
Improve customer service and satisfaction by outsourcing your customer service needs to Bennett on a full-time, after-hours, or overflow basis. Our Telephone Service Representatives can have immediate online access to your clients' information, to handle customer service calls in a prompt, professional and courteous manner.
Dealer Locator Service
Our Telephone Service Representatives can put callers in touch with your location closest to them along with directions and additional information. Your staff will receive notification immediately of the inquiry for prompt follow-up.
Lead Generation
Whether you're planning a new advertising campaign or want to maximize the effectiveness of your current one, it makes sense to greet prospects with knowledgeable people 24 hours a day. We'll deliver the inquiries for your sales staff to follow up.
Surveying/Market Testing
Bennett Telephone Service Representatives can gather satisfaction surveys, opinion polls, customer responses in a clear, impartial and organized manner. Summary reports will give you an accurate view of the results. Test new markets, mailing lists, or catalogs without expanding your in-house staff.
Information Requests
Bennett Message Center will handle requests for information, answer frequently asked questions and send information by mail, fax and Internet 24 hours a day, giving you a competitive advantage.
Web Page Support
Bennett Message Center can provide 24-hour support and assistance for your online order form.
Help Desk
Tier one support to aid callers through first level of questioning. Should higher support be needed, operators will connect the caller with your customer service representative or on call technician.
|
|
