How Can A Live Answering Service Help Your Business

Make Way for Marlo! Make Way for Improved Communication

Thu, 17 Mar 2022 18:29:25 GMT

"Things like that make us a great company. We care about our clients. Having Marlo and 24-hour service has definitely upgraded our image and service!"

Marlo Kramer was beyond excited to begin her new job with J & J Landscaping. She finally finished her training with Bennett Communication Solutions to become a 24-hour telephone receptionist. She spent hours in rigorous training on everything from manners and attitude to all of the various receptionist duties required of a great receptionist. She even prepared to work at J & J Landscaping by learning as much as she could about its particular business and the landscaping business in general. Marlo knew she was ready. She knew that Bennett Communication Solutions, one of the best telephone receptionist companies in the area, had trained her to be an outstanding part of the J & J Landscaping team.

After the first month, Marlo was experiencing great success and helping J & J Landscaping meet its communication needs exceptionally well. Here is what her new coworkers and boss had to say:

ANDREW:
I am so thankful for Marlo. Before she came to work here, nobody really took the responsibility of answering the phones. We might all be busy talking to other customers, so no one wanted to have to put their customers on hold to answer the phone. Sometimes, the phone would ring and ring. It never got answered! Then, later, a customer would call and get angry. They would tell us they didn’t appreciate having to call over and over again to get someone to answer the phone. Now that we have Marlo, every call gets answered right away. In fact, one of my customers mentioned our new Bennett Communication Solutions’ receptionist yesterday. She wondered why the phone was being answered so quickly. I told her that we have a new receptionist that we love already. Honestly, I don’t know how we functioned before Marlo. She is good at answering the phone, handling several calls at once, and routing all the calls expertly. No more waiting for our customers. I’m thankful my boss Claire finally hired a receptionist from Bennett Communication Solutions.

TRICIA:
Wow, it’s so nice having someone pleasant answer our phones! Marlo is calm, courteous, and just all around pleasant. I think it’s important to a business that the first person a customer comes in contact with be warm and welcoming. Too often, people encounter rudeness or receptionists that just don’t care. But when someone who truly cares answers the phone and is kind and concerned about the customers’ needs, the whole business benefits. It’s about the brand. What is the brand of a company about? Does it respect the customers’ time? Does it value them? Now that we have a great receptionist from Bennett Communication Solutions, I feel our brand is improving. People I’m talking to are noticing our new receptionist and how she treats them. Marlo makes a first great impression, and that is good for all of us at J & J.

MARK:
You know what I like? Getting all of my messages! Sometimes, I wondered if my clients were calling me at all. I never had any messages. Of course, I often got too busy to answer the phone. So, I know I’m partly to blame. But we’ve needed a receptionist for a while. I truly wonder how many customers we have lost because we didn’t have a 24-hour receptionist. Heck, we didn’t even have a receptionist, let alone a 24-hour one. Now we have it all. Marlo is great! She’s from Bennett Communication Solutions, which is the best around from what I’ve heard. Marlo can handle numerous calls at once and doesn’t get flustered. It’s clear she’s had great training. She routes all the calls to where they need to go and takes down expert messages. No information is ever left off her notes. She also seems to know a lot about our industry, so the notes are very detailed. She gets to the bottom of what the customers want. I’m very happy with Marlo. It was time.

JENNIFER
In this world full of technology, people are tired of voicemail, robocalls, automated voice systems, recordings, prompts, and on and on. This past week, my customers have remarked about how nice it is to reach a real person. A real human being who answers the phone in a happy way and seems genuinely interested. I know I’m tired of never reaching a real person. Marlo has just been great. Claire hired her from Bennett Communication Solutions. They have a strong training program and only employ the best receptionists. From observing Marlo and hearing good things from my customers, I know Marlo is already an asset to J & J.

CECILY
I appreciate that Marlo is here every day and on time. I know it’s only been a month, but her work ethic seems great. She is enthused to be here and takes the job seriously. Right now, it’s hard to get help and to keep help. I’m thankful for Bennett Communication Solutions. Because they are known for being the best communications company around, they attract the best candidates. That means good business for us. We can’t afford to keep replacing people and training people. Marlo knows her stuff and seems serious and business-minded. I am very pleased with her addition to our staff.

JUSTIN
I don’t know about anybody else, but I like the 24-hour aspect of it. Yes, sometimes people do have problems after hours. Broken sprinkler heads. Tree branches blocking the driveway. With a 24-hour telephone receptionist, all of our clients get the help they need when they need it. The other day, I had an elderly client who developed a considerable low spot by her walkway after a rain one afternoon. It made it dangerous for her to walk to her car. She called after hours and reached our 24-hour receptionist from Bennett Communication Solutions. We got out there the next day and took care of the low spot. We didn’t want Marianne getting hurt.

Things like that make us a great company. We care about our clients. Having Marlo and 24-hour service has definitely upgraded our image and service!

CLAIRE
I know, I know: It’s long overdue. I guess I just didn’t want to spend the money on a receptionist. I figured we could handle our communication needs ourselves. I admit I was wrong. We were missing calls. Driving customers crazy with long wait times on the phone. We probably lost customers along the way and lost business and money. But now that we have Marlo, I couldn’t be happier. She is everything you would want in a receptionist: smart, quick, energetic, hard worker, and nice. She has been extremely well trained by Bennett Communication Solutions, and it shows. And it’s pretty clear my staff is happy. A boss has to make a lot of decisions, but making communication a priority by hiring a great staff member is one of the most important. I think my team is so happy they might finally take me to lunch ha ha. We will definitely bring Marlo with us! Thank you, Marlo and thank you Bennett Communication Solutions. I feel confident that 2022 is going to be our best year yet!

A Thriving Business Needs a Topnotch Receptionist

Fri, 04 Feb 2022 16:39:29 GMT

"A week later, Ted hired a 24-hour telephone receptionist from Bennett Communication Services, and he is so happy he did! His company’s communication is outstanding, and all of his customers comment on how great his new receptionist is. All calls are being answered with a customized greeting. No calls are being missed."

The past year had been quite difficult for Ted Daley, and he was growing weary. First, there was Covid, and business was down. Ted owns a small roofing company, and he saw his profits shrink and shrink some more in 2021. People were waiting to have their roofs replaced or repaired – riding out the pandemic, Ted thought.

He also had a few employees who quit or caught Covid and hadn’t returned to his company. However, one employee who didn’t leave was Delores. She was an older lady, a friend of a friend, who had served as Ted’s receptionist for the past two years. Ted had to admit that Delores wasn’t really good at her job, but he did his friend a favor by hiring her. She was nice enough (usually), but really lacked the skills a good receptionist needs to have. And, if he was being honest, Dolores had a bit of a temper. He recalls one recent afternoon when one of Delores’ weaknesses was on full display.

Ted had just come back from meeting with a client. The winds were icy and severe that day, and he spent the last two hours outside surveying a roof. He was cold to the bone and tired. As he walked into the small lobby of his roofing business, he overhead Delores on the phone.

“I’m sorry you feel that way, but it’s your own fault,” Delores told the customer. With an angry edge to her voice, Delores continued: “Quite frankly, I’m tired of dealing with you, so have a great day.” And with that, Delores hung up the phone.

Ted was shocked. Yes, he had witnessed his receptionist get frustrated with clients, but he had never heard her being so rude, let alone hang up on someone! Upset, he went into his office, shut the door, sat down at his large Oak desk, and began writing a list of all the qualities he wanted in a receptionist:

I want someone who is warm and friendly. Someone who cares about people and actually likes people.

Someone who is enthusiastic. Who likes to come to work. Who has a passion for their job and wants to help people.

I want someone who can solve problems. A person who is trained enough in the roofing business to answer questions and help customers when I’m out in the field. I would like a receptionist who wants to learn about the roofing business and asks me questions about things they don’t know or want to learn.

It would be great to have a receptionist who is reliable, someone who will show up every day and on time. (Delores was known to call in sick a lot or come in late. Her cat Daisy was always going missing, and on many mornings, supposedly Delores was late to work, out looking for her wayward cat.) That is really getting old, Ted thought.

I’d like someone who can multi-task. Answer the phone, take notes, and greet a client in the lobby without getting frustrated. (Delores often got upset when a few things were occurring at the same time. She sometimes took out her feelings on the customer. Ted had spoken to her several times about this, but Delores seemed unwilling or unable to change.)

I want a receptionist who is highly skilled at being a receptionist: answering the phone with a friendly greeting. (Ted had given Delores a telephone greeting, but she rarely answered the phone how Ted expected. One time, he even overhead her answer the phone with, “Yeah, what do you need?”) My dream receptionist should also be trained on a newer phone system, keeping up with technology, and be able to take clear messages and route calls accurately to my staff members.

Finally, and this would be amazing, I would love a 24-hour receptionist. (Often, Ted would receive calls in the middle of the night on his cell phone about roofing issues that could wait until morning. Occasionally, it would be something serious like a severe leak in a rainstorm, and Ted would want to take the call. A 24-hour receptionist could screen the calls, and only contact him in emergencies.)

After writing down this wish list, Ted sat back in his chair and realized it was time for Delores to go. Good communication is essential to a thriving business, he realized, and if his roofing company was going to bounce back, he needed to make sure he was excelling in every way. Delores was the first person many of his clients encountered, and he knew she often made a poor first impression, which was hurting his business.

That day at lunch, he met up with an old friend – also a business owner. Ted told him all about his receptionist troubles.

“Wow, that’s too bad,” Jacob said. “It does really sound like it’s time for a new receptionist.”

“Where did you get your receptionist?” Ted asked. “Whenever I call you, and she answers the phone, she is great. Friendly, upbeat, and knowledgeable. I’m jealous!”

Jacob said, “I employ a 24-hour telephone receptionist from Bennett Communication Services. They are the best communication company in the area. My Bennett receptionist is awesome. She’s super positive and caring and does her job extremely well. My customers love her.”

Ted went on to tell Jacob the many issues he was having with Delores.

“I have nothing but good things to say about my Bennett receptionist,” Jacob said. “She is always on time and came highly trained. Sometimes, I think she knows more than I do,” Jacob laughed. “When I’m out and return back to the office, everything is handled. Plus, I love the fact that Bennett Communication Solutions provides 24-hour receptionist services. I never miss a call, and I never make a client unhappy. Everyone is always taken care of in a great way.”

Ted realized that he had been suffering with poor communication for some time, and it probably hurt his business. How many customers had Delores turned off? How many missed calls because she is easily frustrated and won’t answer the phone? Just too many negatives, Ted knew.

Before he left the restaurant that day, Ted got the phone number for Bennett Communication Solutions. He knew from talking to Jacob that superior phone communication was something his business could attain if he hired a true, highly trained professional from a company devoted to outstanding communication. A receptionist who is caring, calm, and well mannered. Someone who could expertly execute all of their duties. Someone who wanted to understand his business and be a true partner to him.

A week later, Ted hired a 24-hour telephone receptionist from Bennett Communication Services, and he is so happy he did! His company’s communication is outstanding, and all of his customers comment on how great his new receptionist is. All calls are being answered with a customized greeting. No calls are being missed. He is sleeping through the night, knowing the phone is being answered. And his staff and customers are happy.

Ted now fully understands that a high-quality receptionist is essential to a successful business – and a good night’s sleep. Ted was so happy that to thank Jacob for pointing him in the right direction – Bennett Communication Solutions - he took him to the best restaurant in town, and lunch was on him!

When the Heavy Snows Fall, Be Prepared!

Thu, 20 Jan 2022 18:50:37 GMT

"Don’t wait for icy winds to blow and snowflakes to fall, call the best communication company in the area today and be prepared. Call Bennett Communication Solutions and always be ahead of the storm!"

Margaret poured steaming hot water into her favorite mug, spooned in some gourmet cocoa, and watched the snow fall outside her living room window. Beautiful, she thought to herself. However, as she glanced over at her driveway, she saw the situation wasn’t so lovely. The snow that began as gentle snowflakes was now a snow flurry - increasing in intensity. The news had called for a snowstorm, and now it was on its way, Margaret realized.

Her husband Frank walked in from outside, his coat covered in glistening snow.

“It’s really getting bad out there. The driveway and walkways are already covered in a few inches.”

Frank, who had back surgery a year ago, was in no shape to shovel out his driveway and walkways to his front and back doors. He used to love shoveling and using his snow blower, but now seeing the snow fall filled him with dread. Living way out in the country, and not being able to get their car out of their long, tree-lined driveway, made him feel vulnerable in this situation.

“Hey, let’s call a snow plowing company,” Frank said. “I’m sure everyone in the county is thinking the same thing, so let’s get on it.”

Margaret agreed and pulled up Google on the internet. She found several snow plowing companies in her area. The first sounded good: Expert Snow Removal. She dialed the company and waited. Then, for some reason, the call hung up. So, Margaret dialed again. This time the call made a weird noise and hung up. She called a third time, and the call hung up again.

“Well, that’s no good,” Margaret said to Frank. “That company has phone issues. I’ll try another one.”

Next on the list was Reliable Plowing. She dialed its number and waited. And waited. And waited. No one ever picked up. That’s odd, Margaret thought. They don’t even have voicemail. Are they even open? Or in business anymore?

Frank came out of the kitchen. “It’s getting worse out there. Are you having any luck?”

“No,” said Margaret. Both companies I tried have terrible phone service. But I see another one I’m going to call.”

This time she called Kerby Landscaping and Snow Removal. After two or three rings, the phone answered. Wonderful, Margaret thought. But then she quickly realized she had reached a recording and a voicemail. Like most people, Margaret didn’t like dealing with voicemail. She wanted a real, live human being on the other end of the line.

“This is getting kind of ridiculous,” Margaret said, and Frank began to pace the floor a bit. Then Frank said, “What about the company Jim Atkinson works for? I’ve heard good things about it. I think they do snow plowing in addition to landscaping.”

Margaret did a computer search and found the number for Ridenour Lawn and Snow Services and placed the called. Immediately, the phone answered! Finally, Margaret thought!

“You’ve reached Ridenour Lawn and Snow Services,” said the friendly receptionist. “How may I assist you?”

Her warm and caring tone quickly filled Margaret with ease, and she said, “I’m so glad to have finally reached a phone receptionist, let alone such a friendly one.”

“Well, thank you very much,” she said. “I am a 24-hour receptionist from Bennett Communication Solutions. We are all highly trained. Part of our training is understanding the customers’ needs and treating them with kindness and compassion as we help them.”

Within minutes, Margaret had scheduled the snow plowing appointment. She hung up the phone, completely impressed by the Bennett Communication Solutions’ receptionist.

“That woman was really good at her job,” Margaret said to Frank. “Not only was she friendly and caring, but she knew her stuff. No matter what questions I asked, she had the answers. She also was able to schedule our snow plowing appointment right away. She said she works for Bennett Communication Solutions. Ridenour Lawn and Snow Services employs their receptionists 24 hours a day.”

Frank, who owns a small travel agency business on the side, said, “Maybe I should look into a Bennett Communication Solutions’ receptionist for our travel business. I just don’t think I can handle all of the calls from home. I mean, I am missing calls, and our voicemail is always full. I just can’t keep up with the calls. I can tell our customers sometimes get annoyed with our phone service.”

Frank is right to consider Bennett Communication Solutions – the best telephone receptionists in the business. With Bennett Communication Solutions, companies are providing their customers with outstanding telephone communication services:

Caring, concerned, and well-mannered receptionists. They are calm and professional, always putting the customer first and making them feel respected and well cared for.

A telephone that is answered immediately every time. No more waiting and waiting for the phone to be answered. No more phone calls that go to voicemail. No more robots. No more automated answering machines with numerous prompts that lead to a voicemail. Instead, just a real human being, one who is highly trained as a receptionist but also trained in that particular industry, answering the phone promptly 24 hours a day.

A receptionist who can expertly execute all of the tasks expected of great telephone service: asking questions, providing accurate and helpful answers to all customer questions, taking notes, routing calls, and scheduling and rescheduling appointments – 24 hours daily.

A receptionist who answers the phone with the company’s personalized greeting. A Bennett Communication Solutions’ receptionist is a team player and part of a company’s success. They will not only answer the phone with a personalized greeting but be highly trained in each company’s business, so they can answer questions and give accurate information. This is important because great phone service provides a great impression of a company. When a company has weak communication, the overall brand image suffers. The receptionist is a customer’s first encounter with the business, so it has to be great. What better way to make a strong first impression than with a friendly, caring, enthusiastic, and highly trained Bennett Communication Solutions 24-hour receptionist?

While not every communication situation is life or death, or even concerning like not being able to get out of the driveway due to snowfall, every telephone interaction is important. Customers need to be able to reach a business immediately every time. They need to have positive interactions and have their needs met. This is good for them and also good for the company. Both rely on outstanding telephone communication. So, that is why every company, whether it’s a snow removal firm or a company that handles numerous calls, should consider Bennett Communication Solutions.

Don’t wait for icy winds to blow and snowflakes to fall, call the best communication company in the area today and be prepared. Call Bennett Communication Solutions and always be ahead of the storm!

Cheers to Great Communication! Cheers to a Great 2022!

Wed, 22 Dec 2021 16:46:16 GMT

"Make 2022 the year that your company has in place the best possible communication system: Bennett Communication Solutions. Your customers will thank you for it. And 2022 will be even more successful than you imagined."

On New Year’s Eve, many people find themselves in the midst of a party, sipping Champagne, making toasts, and singing “Auld Lang Syne” at evening’s end. Others might be packed into Times Square, watching a brightly lit ball up above and counting it down to ring in the new year of hope and possibility. Still others might be at home on the couch, sharing a quiet evening with loved ones and raising a toast to their many blessings. Regardless of how people celebrate the end of one year and the hopeful beginning of 365 new days, many will take time to reflect on the past.

Here at Bennett Communication Solutions, we are thankful for this past year. We are thankful for our many fine clients and the opportunity to improve their businesses and prosperity. That is what our business is all about: helping others reach their full potential. It is good work to be in! So, we raise a toast to all of our good friends and customers and wish them continued success in the new year! We hope that you make Bennett Communication Solutions a part of your business plan in 2022. Here is our plan for the new year:

- To make sure every call is answered! Today, no business should have a communication system in place that can’t answer every call. With Bennett Communication Solutions’ 24-hour virtual receptionists, you can be assured that every call will be answered. This is great customer service and provides a wonderful impression of your company.

- To make sure every call is answered immediately. People do not want to wait and wait for their calls to be answered. How frustrating it is to call a business and have the phone ring endlessly. Is no one there? Will someone eventually pick up? Has the business closed? With Bennett Communication Solutions, calls will be pick up immediately. Again, this creates a great first impression.

- To make sure no call goes to voicemail. We know that 72-80 percent of customers will cancel their calls when they begin to hear the voicemail recording. That is a large percentage of lost business and damaging impressions. With Bennett Communication Solutions’ receptionists, no call will ever go to voicemail. Instead, a friendly, caring, and knowledgeable receptionist – a live human being – will answer every call personally. Research shows that people overwhelmingly want to interact with a human being on the phone. Gone is the perception that people don’t mind robots and voicemail recordings. They want the warm and empathetic interaction from a real receptionist.

- To never have calls transferred all around a company in the hopes they will reach a person or the right person. People are frustrated with being caught in the cycle of endless call routing. They want a real person to answer the phone, one who knows exactly where the call should be routed, thus making a quick and accurate connection. This is the service you get with Bennett Communication Solutions.

- To never have calls answered by unknowing receptionists. At Bennett Communication Solutions, our 24-hour virtual receptionists are rigorously trained. Not only do they provide all of the expected duties of a great receptionist, but they are trained for each client’s industry. Thus, they are knowledgeable and can answer questions and provide information. This high level of training provides great telephone interactions that leave customers satisfied.

- To provide customers with receptionists who have topnotch skills. When customers call your business, they should interact with someone who is highly trained as an outstanding receptionist. This means having a 24-hour virtual receptionist at the helm of your company’s communication system, someone who is expertly trained and highly experienced in all receptionist functions. This is the type of receptionist provided by Bennett Communication Solutions.

- To have a personalized greeting for each client. At Bennett Communication Solutions, our receptionists will answer your phone with a customized greeting. The first impression is everything. You don’t get a second chance to make it right. So, when customers are greeted warmly and informatively, they immediately form a strong, positive impression of your company that will only get better as they receive expert help from our receptionists.

- To make sure every call is answered in an enthusiastic, friendly, and caring manner. Why should any customer have to deal with a representative of a company who is rude, short tempered, unfriendly, or cold and distant? There is no need for this type of interaction. With Bennett Communication Solutions, every call is immediately answered by someone who has been extensively trained to represent the company in the best way possible.

This is our 2022 To-Do List! Giving you great communication service!

Bennett Communication Solutions is the best communication company in the business. Our receptionists will provide every expected service in an expert manner: answering calls immediately with a customized greeting, taking down notes, providing information, routing calls accurately, and scheduling and rescheduling appointments every hour of every day. No more missed calls and missed business. No more disappointed customers. No more frustration and anger. Instead, happy customers for years to come!

2022 is a new year filled with possibilities for change and growth. So, now is a good time to reflect on your business practices of the past year and make your own to-do list. Review the aspects of your company that could be improved and definitely take stock of the quality of your company’s communication with customers. Are your calls answered immediately? Are they answered by a real person who is friendly and caring? Are your receptionists skilled and knowledgeable? Do they truly represent your company well? Are they making a great impression and part of your company’s success? If the answer to any of these questions is no, then it seems a good time for a change.

Make 2022 the year that your company has in place the best possible communication system: Bennett Communication Solutions. Your customers will thank you for it. And 2022 will be even more successful than you imagined.
Here’s to a bright and shiny new year full of hope and happiness. From all of us at Bennett Communication Solutions, cheers to you! We wish you health, happiness, and much business success!

A Great Call Center Can Lead to a Fabulous Vacation!

Thu, 18 Nov 2021 16:02:32 GMT

"Bennett Communication Solutions understands the travel industry because it strives to become extremely educated about every client it serves."

It had been a tough year for Curt and Carol. Carol’s father passed away several months ago, and Curt underwent shoulder surgery earlier in the year. However, things were looking up. Curt’s shoulder had healed nicely, and both were slowly recovering from the loss of Carol’s dad. So, they decided it was time to do something for themselves.

“Hey, I’ve been thinking,” Curt said to Carol one morning over breakfast. “We’ve been through so much – you’ve been through so much. Why don’t we go on a trip? Let’s just get away and relax for a while.”

“So funny! I was thinking the exact same thing,” Carol laughed. “Great minds think alike! I’ll go online and find a travel agent to help us figure it out.”

Later that day, filled with a new sense of hope and happiness, Carol made a list of travel agents in her county and a bit beyond. She grabbed a coffee and sat down at her computer in her den to start making calls.

The first call was answered immediately. Great! Wait, no, it wasn’t a real person answering the telephone. It was a robot and a series of prompts. Carol really did not like this type of interaction. She listened to the recording, which was often hard to hear, and did her best to answer appropriately. Suddenly, for no reason, the call just hung up.

“Oh, c’mon,” Carol said in exasperation. So, she dialed the same number again. Now the line was busy. Probably still on my call, Carol thought. Well, I guess I’ll try another number.

She dialed the next phone number; this time a fax machine answered the phone. The phone emitted a loud, unpleasant buzzing.

“What is this? Their phone number is a fax machine?” I’m not having good luck with this.

Carol then dialed a third number. A scratchy recording began to play. A very long recording. Carol listened to the entire message, which included a lot of content that did not apply to her. Getting frustrated, Carol continued to listen, hoping for a real person at the end of it all. Instead, she was directed to leave a voicemail.

“Ugh, I am so tired of voicemail,” Carol said out loud to herself. So, as she began to speak, the phone suddenly made a strange noise and hung up! “You’ve got to be kidding me! What is going on with phone service lately?

Curt walked into the den. “How is it going? Any luck?

“I’ve tried several companies, and all of them have terrible telephone communication. You would think that companies would invest in better systems. They are definitely making a poor first impression!”

Curt replied, “Hey, I was talking to our son a little while ago, and he mentioned a great travel company. He gave me the number. Let’s try them.”

So, Carol picked up the phone and dialed company number four. Immediately, the phone answered! And a real person – a pleasant and friendly person – answered the phone. Hallelujah, Carol thought!

“Hello, you’ve reached Sunrise Travel,” said the cheerful voice. “How may I help you today?”

Carol was so relieved to reach a real person, and a friendly, caring one at that. She felt she was going to have a good experience with this company who knew the importance of good telephone communication and first impressions.

Sunrise Travel was doing things right: The company was utilizing Bennett Communication Solutions, a family-owned telephone communications company that provides a full range of answering services to meet any company's needs.

Bennett Communication Solutions understands the travel industry because it strives to become extremely educated about every client it serves. All of its 24-hour telephone operators are thoroughly trained to understand the needs of each particular client. So, not only do these telephone specialists offer numerous skills, they can act as a true representative for any type of client as well.

Further, Bennett Communication Solutions offers a variety of needed services. They provide appointment scheduling, cancellations, and rebooking, call routing, and after-hours call management. They listen carefully, record excellent notes, and answer questions in a thorough and helpful manner. Bennett Communication Solutions’ receptionists are known for being the best in the business.

They answer every call with a personalized greeting. In their manner, they show empathy. And they listen carefully, so they can provide clients with the best possible telephone experience. Research shows that customers truly value great telephone communication, and that can quite often be a deciding factor in choosing a company. In fact, research reveals that customers will even change companies for improved communication.

The global consulting company Accenture reports that 61% of consumers would switch companies for the ability to get an appointment quickly when they need it. So, travel agents and their companies will see an increase in clients when customers’ communication needs are being met. Research also points out that superior communication will compel customers to remain loyal to a company. However, telephone communication that is lacking will lose customers. Further, it is important companies make a strong first impression. Potential customers will size up an entire company by the first telephone interaction they have. So, it is necessary to branding and business success to have a friendly, caring, knowledgeable, skilled, and consistent receptionists answering the phone immediately. Bennett Communication Solutions is the best choice.

Additionally, many companies, rather than employing in-house receptionists (which are often more expensive) hire virtual receptionists from Bennett Communication Solutions. They are extremely well trained and provide numerous services at a typically lower cost. With Bennett Communication Solutions, customers get friendly and caring 24-hour service, so companies never miss a call or a new client, and customers are happy.

Curt and Carol are thankful for Bennett Communication Solutions. The receptionist they interacted with was enthusiastic and knowledgeable. She put them on a path to a great vacation. Sunrise Travel is the only company Curt and Carol plan on using in the future – in large part due to Bennett Communication Solutions.

In fact, as Curt and Carol sat on their balcony overlooking the Pacific Ocean, they even raised a toast to the wonderful receptionist. More happy customers! Great job, Bennett Communication Solutions!

The Grass is Always Green When Lawn Companies Use Bennett Communication Solutions

Wed, 13 Oct 2021 18:15:56 GMT

" The 24-hour virtual receptionists from Bennett Communication Solutions make sure that no calls are ever missed."

It was a lovely sight: just over two acres of beautifully manicured and pristine Kentucky Bluegrass, fine-leafed Fescue, and perennial Ryegrass. Mark Froehlich happily surveyed his yard. After two years of expert hydroseeding and a sprinkler system installation, Mark’s lawn was outstanding. The company responsible for his lush lawn is well regarded as it knows just what to do: It choose the right combination of grass seeds for his soil, climate, and turf conditions. It also professionally prepped the entire yard, fertilized it, and even provided Mark with instructions on how to water his incoming grass. Everything the company did was exceptional.

Now, with fall here and winter coming, his system was in need of a final year-end inspection and the winterizing process.

Mark was extremely pleased with the service of his lawn service company: Three Sons Lawn Sprinkler Service. However, he was having a hard time getting a hold of the owner or any of his sons to come out and winterize his sprinkler system. He also believed he had a leak somewhere, and one of his sprinkler heads had been damaged when he ran over it with his lawn mower. And, now that winter was approaching, the pipes needed to be drained and closed for the season.

Last week, Mark called the company three times. No one ever answered, and there was no voicemail available. Monday, he called again. This time he did get voicemail, but after listening to half of a Stevie Nicks’ song and a message, Mark was informed the voice mailbox was full.

“This is getting exasperating,” Mark said to his wife. “I really like this company, but their phone service is terrible.”

“Yeah, it seems like you’ve called them several times,” she said. “Has anyone ever called you back?”

“No, but I’ll try again now. I know they are busy this time of year closing everyone’s sprinkler systems, but they really need to do a better job getting back to people.”

Mark walked across the kitchen and picked up his cell phone. He dialed Three Sons for the fifth time. The phone rang once, and suddenly, a bright, cheery voice answered!

“Hello, you’ve reached Three Sons Lawn Sprinkler Service. How may I help you?”

Mark was so surprised a real person answered the phone that he was taken aback for a moment. It took him a second to reply.

“Hi, yes, I’ve called a few times. I need my sprinkler system winterized.”

“Oh, I’m sorry you’ve called before and are only now getting through,” the 24-hour virtual receptionist said. “Craig and his sons just hired my company. I’m a receptionist with Bennett Communication Solutions. Your phone troubles are over,” she laughed.

“This is great to hear,” Mark said. “Three Sons is a very good company, yet their phone service lately has not been good. But I see it’s improving.”

The receptionist immediately put Mark through to the owner, Craig.

“Hello, this is Craig, the owner, may I help you?”

Craig and Mark went on to have a helpful discussion that included an appointment to visit Mark’s home that week to complete the sprinkler system closure and check his entire system and make any repairs.

The owner Craig could not be more pleased with the 24-hour virtual receptionists from Bennett Communication Solutions. This fall, Craig has been swamped. He lost two workers, so he was trying to accommodate all his customers on a smaller staff. The phone has been ringing off the hook. Business has been strong the last few years, with Craig steadily acquiring customers. Yet, the challenging part is servicing them all. He quickly realized that having an expert telephone answering service was a must. So he hired the best 24-hour virtual receptionist company in the area: Bennett Communications Solutions.

While he and his sons are now out in people’s yards doing the physical work of repairing, maintaining, and closing down the sprinkler systems, his company’s phone is being answered by an enthusiastic, well mannered, and highly trained receptionist from Bennett Communication Solutions. Now, customers are commenting on how much they like the new telephone answering service. Bennett Communication Solutions truly was the solution to his problem.

Not only do their 24-hour virtual receptionists answer the phone with a customized greeting in a cheerful voice, but Bennett Communication Solutions’ receptionists provide a variety of needed services. They answer phones and provide call routing, message taking, and information-gathering/dispensing. Further, they schedule appointments and take care of cancellations and rescheduling. Also, they are trained in the specifics of each client’s industry, so, in the case of Three Sons Lawn Sprinkler Service, the receptionists know all about the services the clients require and how to respond to questions and requests.

This time of year, a lawn care business is extremely busy. They may be inspecting systems, making repairs, winterizing, and even undertaking installations and putting in landscape lighting, lake pumps, pond fountains, and more. The workers, and even the owners, of most lawn services companies are out in the field, taking care of customers and performing the physical tasks needed. Therefore, they don’t have the time to handle their many communication needs.

The 24-hour virtual receptionists from Bennett Communication Solutions make sure that no calls are ever missed. Every call is answered at any time of day. Further, every call is answered immediately. Further, when the call is answered, it is answered by an upbeat, live human being who shows care and concern, takes messages, answers questions, provides information, schedules appointments, and routes calls.

Research shows that people want to interact with real human beings, especially those who are highly trained and can answer questions and provide quick assistance. In fact, research also shows that people will switch companies to one that offers strong communication with customers. People don’t want unanswered phone calls, calls that ring and ring, automated systems, full voice mailboxes, and robots. So, companies that employee Bennett Communication Solutions’ 24-hour virtual receptionists are going to gain customers and keep them happy.

With the growth in Craig’s business came an increased demand for service, so he needed a great company to meet his communication needs: Bennett Communication Solutions. They expertly provide all the important communication services in a caring and concerned manner. People feel taken care of in the best possible way.

Lawns are important to many people. They spend a great deal of money and time creating a beautiful yard and this includes irrigation systems and more. So, at the end of the year, these systems need to be winterized expertly and before the frost level reaches below the depth of the sprinkler system. Time is of the essence. Thus, a professional phone service is essential. With Bennett Communication Solutions receptionists, appointments will be made quickly, and the necessary work completed to ensure all systems are closed out correctly.

With Bennett Communication Solutions, everyone is happy. Owners know their communication needs are being taken care of by experts, and customers are being treated well. Next year, all involved can look forward to a spring and summer of green grass and lovely lawns.

Bennett Communication Solutions is the Rainbow at the End of the Storm

Fri, 24 Sep 2021 17:19:42 GMT

" He was never so thankful for a great telephone receptionist."

Frank Haddon was watching a Detroit Tigers game on Channel 7 when an alert interrupted.
“This is a weather alert from the National Weather Service. A severe thunderstorm warning is in effect until 11 PM. Please be prepared for strong winds. Take shelter in a sturdy building away from windows. Flying debris may be deadly to those without shelter.”

Frank quickly walked across the living room and looked out the window across the field. The sky was an eerie green. The corn stalks were strangely still. Off in the distance were blackish, roiling clouds with flashes of lightning. Frank tensed. He was tired of these powerful, early evening storms ripping across his small mid-Michigan town.

Minutes later, the mighty tempest descended on his home. Outside it was black as night although it was only 7:15. Just moments before, the neighbor’s children were playing frisbee in their yard. Now, angry dark clouds blanketed the sky, and the neighborhood was empty.

Suddenly, strong winds were pounding his two-story home. Frank could hear his garage door banging violently. He looked out the front window and saw the Birch tree next to his driveway bending and swaying erratically. Somewhere an alarm was going off.

Oh, this is going to be a bad one, Frank muttered to himself.

The storm seemed to last forever, as wave after wave of angry, dark nimbus clouds pelted the town and winds tore through the streets. Around 11 pm, things finally quieted down, and Frank went outside to take a look.

“Man, this is worse than I thought,” he said, his eyes taking in the destruction he saw up and down his road. Kitty-corner from his driveway, a pine tree was completely uprooted and laying on its side. Huge tree branches from the Oak trees that lined his street were strewn everywhere. And in Frank’s front yard, a massive branch had been torn off his towering Shagbark Hickory. As he stepped over branches large and small and surveyed the carnage in the now light rain, he saw a hulking figure. As he drew closer, he inhaled deeply.

“Wow, just wow. I can’t believe what I’m seeing.”

Several feet in front of Frank was an enormous chunk of his neighbor’s 100-year-old Blue Ash tree. The lethal winds had sheared off this massive portion and propelled it across both yards and landed it in front of Frank’s house. The twisted, gnarly, trunk and tangle of wet branches and leaves seemed to engulf his yard.

That night, when an exhausted Frank finally went to bed, he knew he had a lot of phone calls to make in the morning. The first being a tree company. But he also knew that every house on the block - and most likely the town - would be making those same phone calls. He wondered how long his yard would resemble a war zone.

As soon as it was 9 am, Frank began making phone calls. He opening his laptop and Googled. A long list of companies popped on the screen: Martin’s Tree Service, The Tree Experts, Father and Son Tree Trimming, Tree Service of Linden, Arbor View Tree Trimming, and several more. Frank felt relieved: There were lots of companies out there who could help clean up his yard.

He called the first company. The phone rang and rang. No one answered. Frank hung up and called again. The phone rang and rang once more. Still, no one answered. Frank picked another company: Father and Son Tree Trimming. He placed the call; this time a recording answered the phone. After he listened to the lengthy recording (and even some music), he was preparing to leave a message when he heard: “The voice mailbox is full. Please try again later.” Getting exasperated, Frank dialed another company. This time, it seemed like someone answered the phone, but the line was making weird noises, so Frank hung up. He called back, and this time it sounded like he had reached a fax machine.

Now, he was getting a little worried. He was having no luck. He called Arbor View Tree Trimming, and the phone answered. Great! Finally! However, it was a robot. Frank listened to all the prompts, hoping he would eventually talk to a real person or at least be able to leave a message. After pressing the phone buttons several times and being directed to many more prompts, the message quit. No person answered the phone, and there was no opportunity to leave a message. It was a dead end.

Now Frank was getting quite concerned that he would never find a tree service to help him. He reviewed the list again. This time, he dialed Top Notch Tree Trimming. He was leaning away from the phone (not really expecting anyone to answer) to get his coffee cup, when suddenly a bright, cheerful, and friendly voice answered the phone.

“Good morning! Top Notch Tree Trimming. How may I help you,” said the warm receptionist on the other end.

“Hi, my name is Frank Haddon, and my yard is a real mess from last night’s storm. I really need some help. I called several places until you answered. I was beginning to lose hope,” he ruefully chuckled.

The receptionist at Top Notch Tree Trimming said, “Well, this company employs 24-hour virtual receptionists from Bennett Communication Solutions. We are always here for you. We will always answer the phone and get you the help you need immediately. I’ll put you through to our owner, Brad, right now.”

Relief flooded through Frank. He was never so thankful for a great telephone receptionist.

In recent weeks, Michigan has been hit hard by numerous storms. The state has endured all manner of destruction: rivers overflowing, homes flooding, trees knocked over, branches everywhere, roofs torn off, and more. All of this damage and destruction has left tree companies scrambling to meet their customers’ needs. The calls are coming in fast and furious, and most tree services are not equipped to meet their communication needs. Thankfully, there is Bennett Communication Solutions.

Bennett Communication Solutions is the best company in the area at providing 24-hour, expert communication services. Bennett Communication Solutions maintains a staff of virtual receptionists who are highly trained. Not only are they trained to be outstanding receptionists in every way, but they are trained to meet the communication needs of each particular client. For example, those receptionists that work for Top Notch Tree Trimming are trained in the particulars of that industry. So, when the storms hit, and people need immediate help, Bennett Communication Solution receptionists save the day.

Bennett Communication Solutions hires only the best employees and then trains them rigorously to provide a considerable array of communication services. The 24-hour virtual receptionists at Bennett Communication Solutions fill every communication need. They answer phones and provide call routing, message taking, and information-gathering/dispensing. Further, they schedule appointments and take care of cancellations and rescheduling.

Not only do Bennett Communication Solutions’ receptionists provide every needed service, but they are trained to be knowledgeable about each client. So, they answer every client’s phone with a personalized greeting.

During dangerous situations, like the aftermath of debilitating storms, customers need to be able to get the help they need. Therefore, tree services should seriously consider utilizing 24-hour virtual receptionists from Bennett Communication Solutions. With Bennett, no calls are ever missed, and no call will ever go unanswered. All calls are answered promptly. And the receptionist will respond to every situation immediately and expertly. These 24-hour receptionists also are trained at prioritizing phone calls, so people in concerning situations like those experiencing storm damage will get the help they need.

In such challenging situations, people need to interact with real human beings. This is not the time for confusing automated answering systems. Customers want a real person, a caring and knowledgeable person, who can provide the tree services that they need in a calm, caring manner. During trying times, tree service companies are often overwhelmed. Calls are coming in constantly. And the owners and their workers are out in the field cutting down trees and clearing branches. They don’t have the time to answer the phones and take down all the messages.

So, calls are going unanswered or going to voicemail or not being returned. This is not a workable solution for a busy company. This is why 24-hour virtual receptionists from Bennett Communication Solutions are the answer to the communication needs of tree trimming companies in the area. With the onslaught of storms the area has experienced lately, the demand for tree services is at an all-time high. These companies need good receptionists to meet their customers’ needs.

And while Bennett Communication Solutions’ receptionists provide a variety of communication services, they are even more than that. They are rigorously trained so that all phone interactions are the most positive. The receptionists are trained to be caring, concerned, and empathetic. They listen carefully, record the needed information, and provide the information customers, clients, and coworkers require.

This season has been quite difficult. It seems a dangerous storm is blowing through Michigan almost every day. Tree limbs littering roads and yards is an ongoing occurrence. People are looking to their area’s tree trimming services to clear their driveways and make their yards and roadways safe for everyone. So, spotty and underperforming communication systems add to the problem. Instead, these situations call for tree companies that have the best communication systems possible: Bennett Communication Solutions. Bennett Communication Solutions’ 24-hour telephone receptionists are crucial to tree companies meeting the important demands of their customers.

Frank Haddon is glad that he finally got through to a tree service that employs Bennett Communication Solutions. Later that morning, workers from Top Notch Tree Trimming were in his yard cutting up that Blue Ash tree and hauling it and other branches away. His yard was being cleared and safety restored. He knows the importance of a great communication company. So, every tree service should consider utilizing the expert 24-hour virtual receptionists from Bennett Communication Solutions. The community’s safety often depends upon expert tree companies and that includes the reliable and professional communication services of Bennett Communication Solutions.

Work-from-Home Employees More Productive with Virtual Receptionists

chelsea@behindyourdesign.com (Chelsea Mills) — Mon, 16 Aug 2021 15:25:02 GMT

Become less stressful, and more productive.

It was eleven months ago when Lyn Froman’s office abruptly closed, and she was told to begin working from home. Lyn, who had never performed her managerial duties from a home office before, was concerned. She was responsible for over 40 employees in a variety of ways. Her days were often chaotic and always busy.

That Sunday night, Lyn turned a spare bedroom into her makeshift office. She did her best to duplicate her company’s business tools: She readied her computer, printer, and fax machine. But Lyn had turned off her landline telephone years ago and only relied on her cell phone. Further, at her office, she had a receptionist – the amazing Vicky – who fielded scores of Lyn’s phonecalls daily from not only colleagues but clients. Now that Lyn would be working from home, she was truly worried about how she could perform her communication duties.

On Monday morning, Lyn was just pouring a cup of coffee when her cell phone rang. She took a quick drink and answered the phone. While she was talking to Greg, her IT guy, she saw she was receiving another call. Then another. Minutes later, when she finished the call with Greg and was returning another call, she noticed her voicemailbox already had seven messages! And it was only 8:10 in the morning! She immediately understood the challenge she was up against. How was she going to perform her job and keep up with the barrage of phone calls, voicemails, and text messages she was already receiving?

Unfortunately, Lyn is not alone in her predicament.

With the advent of Covid-19 over a year ago, thousands of workplaces across the US have closed or required their employees to work from home. Before the pandemic, Pew Research reports that only one if five people said they ever worked from home. Pew Research reports that 71 percent of those people are now performing their jobs from home most of the time or all of the time. The research firm indicates that 64 percent of workers report that their workplace is closed or “unavailable to them.”

This change is asking workers to significantly alter the way they do their jobs. People are being required to rely on video calling or online video conferencing like Zoom or Webex. Others are having to use instant messaging platforms. These communication changes are challenging many Americans. In fact, the majority of Americans polled said they cannot fulfill their job responsibilities from home. While there are various platforms for face-to-face conferencing, the fact remains that many workers must field an abundance of calls a day. Once they had secretaries and receptionists to fulfill this important function. Now, many are expected to not only perform their job responsibilities but also be their own receptionists.

Further, many of these workers are parents, and their children are also at home. Research indicates that two thirds of parents with children who are below 18 are now working from home. So, while these employees attempt to communicate with clients, customers, and their own co-workers, they are also having to deal with family interruptions. “Half of parents with children younger than 18 who are working at home all or most of the time say it’s been difficult for them to be able to get their work done without interruptions since the coronavirus outbreak started,” reports Pew Research.

Additionally, the type of industry also impacts a worker’s ability to perform his or her duties, especially communication. “Those in government, public administration or the military, 46% say their job can be done from home and 54% say it cannot . . . about three-quarters or more of those employed in retail, trade, or transportation (84%); manufacturing, mining, construction, agriculture, forestry, fishing and hunting (78%); and hospitality, service, arts, entertainment and recreation (77%) say that, for the most part, the responsibilities of their job can’t be done from home. Two-thirds of those in the health care and social assistance sector say the same.”

Working from home is a difficult situation for many; 62 percent report they have never worked from home or have rarely done so. Untold Americans are struggling to adjust to this new workplace – their homes – and striving to adapt to its challenges, including communication. However, there is a solution to the communication challenge: Bennett Communication Solutions.

Bennett Communication Solutions is the expert company at providing 24-hour, topnotch communication services. They provide virtual receptionists who are highly trained to meet the particular industry needs of every type of client. Whether someone works in retail, construction, entertainment, or agriculture, they would have a receptionist who has been trained in that field. Bennett Communication Solutions prides itself on hiring the sharpest candidates and training them thoroughly to provide a variety of communication services. They also require that their receptionists be highly knowledgeable about their clients’ businesses.

The 24-hour virtual receptionists at Bennett Communication Solutions answer phones and provide call routing, message taking, and information-gathering/dispensing. They also schedule appointments and handle cancellations and rescheduling. Further, Bennett Communication Solutions’ receptionists answer every client’s phone with a personalized greeting, one that is customized for that business.

And, importantly, no calls will be missed, no calls unanswered. Further, phones will not ring and ring, waiting to be picked up. Instead, every call is answered immediately and responded to immediately. Thus, workers have more time to be productive and concentrate on priority matters. They also won’t be constantly interrupted by other calls. They can finish the business they are attending to. However, if an important call comes through, the Bennett Communication Solutions’ receptionist will immediately contact the employee. Thus, these 24-hour receptionists are helpful at prioritizing phone calls while allowing employees to be their most productive.

Further, in today’s world, people are inundated with automated phone answering services, robots, and voicemails. But with Bennett Communication Solutions, people interact with real human beings, something that research reveals most all people prefer. People do not want confusing automated answering systems that provide scores of options that never lead to a human being, hang up on them, or take them to the wrong option. Instead, they want to be immediately and directly connected to a person who cares, is knowledgeable, and can quickly help. Also, businesses that answer their phones with real people are thought of much more highly than their competitors who don’t. First impressions matter. A company that employs a 24-hour Bennett Communication Solutions’ receptionist, one who is friendly and highly trained, answering every call immediately and successfully, will outshine their competitors.

In addition to the services and skills they offer, Bennett Communication Solutions’ receptionists are thoroughly educated to provide the most positive social interactions. They are trained to be well mannered, caring, and empathetic. They are enthusiastic but appropriate for each business in their call answering. They are trained to listen carefully, ask pertinent questions, take down all necessary information, and provide the information customers, clients, and coworkers require. Their receptionists are expertly trained in decision-making. In any situation, they will respond in an excellent manner.

Now that so many people are working from home due to the pandemic, they are extremely busy and challenged, adapting to their new home workplaces. They often don’t have the time to personally answer the phone, schedule appointments, handle cancellations, provide rescheduling, and give advice to coworkers and customers the minute they call. Thus, Bennett Communication Solutions’ 24-hour telephone receptionists are crucial to employees successfully executing their duties. And employers will have peace of mind knowing that their companies’ communication needs are being handled well.

Lyn Froman’s company did just that. It hired Bennett Communication Solutions. Now, while working from home, Lyn can concentrate on her most important job responsibilities, knowing that she has a communications’ partner backing her up. Her days are less stressful and more productive. While the pandemic has certainly proved challenging, it also has introduced companies to new ways of conducting business that will be best supported by excellent 24-hour Bennett Communication Solutions receptionists.

For Busy Pest Control Companies, Great Communication Is A Must

chelsea@behindyourdesign.com (Chelsea Mills) — Tue, 20 Jul 2021 16:41:08 GMT

“It was the best choice I ever made.”

It was the middle of the day when Mark Freedman was walking his black Lab down the country lane near his house. He was excited to spend some time with his puppy and enjoy the lush scenery after day upon day of rain. However, what was supposed to be a relaxing stroll soon became unbearable.

“I can’t stand these mosquitoes!” Mark yelled out. “They’re terrible this year!” He and his pup Bella began running for the driveway. Even there, the mosquitoes swarmed both man and dog. The puppy swatted the needle-nosed pests and whimpered. Suddenly, he ran straight away to the front door. Mark chased after him, and both pushed through the oak wood door as fast as they could. Sweating and itching, Mark noticed several welts on his arms and legs.

Mark’s wife entered the room when she heard the door slam. “What’s going on?”

“Oh, it’s these mosquitos. I’ve never seen them this bad.”

Linda, an entomologist at a local college, knew all about the mosquitoes swarming Michigan right now.

Linda explained, “Female mosquitoes lay hundreds of eggs, sometimes even six times before their death. When the areas where eggs are laid meet water – like ditches and grassy areas – the eggs hatch. But this year, we had drought-like conditions in April. So, the eggs built up, and their numbers even included unhatched eggs from previous years! Now, with all this rain, a huge number of mosquitoes are hatching all at once. And, unfortunately, Michigan will be covered in them all summer. Aren’t you glad you married an entomologist? Linda laughed.

“Well, I can’t take it,” Mark said. “I’m calling a mosquito control company right now.” He sat down at the living room computer and began searching for pest control companies; several popped up. He picked up his cell phone and called.

The phone rang and rang, and then after what seemed like twenty rings, the phone made a weird noise and hung up. “That’s odd,” Mark remarked, so he dialed the number again. This time the phone made the unusual noise immediately. He decided to give up on that company and try another, his patience already thinning as mosquitoes that had entered the house buzzed around him.

He dialed the phone and waited. This time the phone answered but a recording began, which provided him with a list of options. Mark decided to wait on the line because he wanted to talk to a real person. After being switched around, it seemed like he finally reached the receptionist. He began to talk, but he quickly realized he was being greeted by a recording, not a person. So, Mark listened to the lengthy greeting, preparing to leave a message. However, when the greeting ended, he received the infuriating message that the voice mailbox was full!

“You’ve got to be kidding me,” Mark muttered while swatting yet another buzzing pest. Again, he turned to his computer to find another company. Picking up his phone, and sighing in exasperation, Mark dialed again.

Suddenly, the phone answered. “Hello, you’ve reached Allenton Pest Control. May I help you?”

Relief washed over Mark. Finally! A real human being who actually was answering the phone!

Allenton Pest Control had made the smart and helpful choice to hire a 24-hour virtual receptionist from Bennett Communication Solutions. John, the owner, was tired of missed calls and unhappy customers. He knew his customers wanted to be able to reach him promptly, and he wanted to make sure their needs were being met. When people are dealing with mosquitoes, bats, termites, raccoons, ants, and other pests, they are frustrated and want relief. And many pests pose health problems to family members, especially children and the elderly. So, being able to reach a real and caring human being on the other end of the line is extremely important. That’s why John hired Bennett Communication Solutions.

“It was the best choice I ever made.”

John knew that when people are dealing with unwelcome critters in their homes and on their property, they are often frustrated and annoyed – even angry. So, they need a skilled telephone receptionist who is knowledgeable and trained about this particular industry. At Bennett Communication Solutions, they not only rigorously train their receptionists in a variety of skills, but they also train them to meet the needs of particular businesses.

Further, they are educated to be caring, concerned, and empathetic. People in distress need a real person on the other end of the line and one who cares. In today’s world, there are so many companies that use automated systems. Often, they don’t work well, are confusing, and certainly don’t offer compassion.

The caring telephone receptionists at Bennett Communication Solutions are the best around. They supply a company with a variety of needed services. For example, their receptionists

provide appointment scheduling, call routing, message taking, and information-providing. Additionally, every Bennett Communication Solutions’ receptionist is trained to answer the client’s phone with a greeting customized for that business. They are also trained to be polite and thoughtful. They answer the phone enthusiastically but respond appropriately to the issue at hand. Further, they listen carefully, taking down all necessary information. The receptionists are expertly trained in decision-making so that they will respond in the best possible way.

At this time of year, especially with the current mosquito infestation, pest control companies are extremely busy. Most owners are in the field responding to customers. They often don’t have the time or staff to personally answer the phone, schedule appointments, handle cancellations, provide rescheduling, and give advice to worried customers. Thus, a Bennett Communication Solutions’ telephone receptionist is a must. They provide peace of mind to owners while they help the business run smoothly and successfully. They think quickly and solve problems. Further, there will be no missed calls, and no customer will be disappointed. All appointments will be scheduled or rescheduled every time a client calls. The global consulting company Accenture reports that 61% of customers will turn to a different company if they are not able to be quickly scheduled for an appointment.

Further, because Bennett Communication Solutions offers 24-hour telephone answering, a new client will never be missed. And people will be speaking to a human being and not a robot. Studies indicate that customers want to interact with a real person. Great customer satisfaction depends upon great communication. People are tired of robots and automated systems. A business that answers the phone with a real person is ahead of the competition in the public relations arena.

Also, a first great impression is crucial. Receptionists are the face and voice of every company. Therefore, their role is paramount in representing a company. People often judge a business by their first contact with it: the telephone receptionist. So, a caring, enthusiastic, helpful, and knowledgeable receptionist makes an outstanding first impression. The rigorously trained Bennett Communication Solutions’ receptionists make the best first impression. Businesses should not leave answering the phone to just anyone. A poor interaction can be worse than none at all and can turn away customers, especially new clients.

With Bennett Communication Solutions’ telephone receptionists providing great communication service, pest control companies can focus their time on the customers and solving their problems. While they do, they can be assured their companies are being represented in an excellent manner.

Further, virtual receptionists provide cost savings. Consumer Affairs indicates that more companies are hiring virtual receptionists because they cost significantly less than full-time employees. Pest control owners can experience the best communication services at a lower cost.

Now that we have transitioned into summer, some pest issues have subsided but many more remain or will intensify. Pest control is needed by many people who are often experiencing serious issues. Therefore, to be at their best, pest control companies need Bennett Communication Solutions. Pests may be annoying, but getting help shouldn’t be. With Bennett Communication Solutions, there won’t be any ‘bugs’ in the system that prevent providing the best possible assistance to customers this summer.

The Heat is On, So Make Sure You’re Prepared to Handle it

chelsea@behindyourdesign.com (Chelsea Mills) — Wed, 09 Jun 2021 16:20:36 GMT

“The thing with heat is, no matter how cold you are, no matter how much you need warmth, it always, eventually, becomes too much.”

Over the chilly months, cold Michiganders have been waiting – almost pleading – for temperatures to rise. Week after week, long suffering northerners have endured woolen coats, tight fitting gloves, and knitted hats along with snow, ice, freezing rain, and frigid winds. It seemed everywhere people went, the conversation was the same,” Boy, I can’t wait until spring!” “I’m so tired of winter!” “Bring on the warm days!”

Bit by bit, the thermometer has crept upward: fifty degrees, sixty degrees, seventy degrees, then, finally, eighty. People rejoiced! However, then the numbers climbed higher: eighty-five, ninety. Suddenly, the mood shifted. People were hot. Sometimes uncomfortable. All across the state, air conditioners fired up.

As American writer Victoria Aveyard said, “The thing with heat is, no matter how cold you are, no matter how much you need warmth, it always, eventually, becomes too much.”

As spring (and soon summer) continues to heat up, air conditioners across Michigan will kick into high gear. Further, when the state endures extreme heat, the type of warmth that causes concern also can lead to air conditioners freezing and breaking. In these situations, heat can be serious and even deadly, leading people with broken air conditioners to suffer increased body temperature and sweating, clammy skin, headaches, dehydration, tiredness, dizziness, heat stroke, cramps, nausea, and even death. Therefore, in deadly and even uncomfortable weather, customers need to be able to reach their heating and cooling companies. Being able to quickly communicate with an air conditioner technician can even be a life and death matter.

However, with so many people needing service simultaneously throughout the spring and summer months, it is often difficult to reach a heating, ventilation, and air conditioning (HVAC) technician. Calls may go to voicemail, and many smaller heating and cooling shops are understaffed. They don’t have full-time receptionists to handle their customers’ needs.

This is why heating and cooling businesses need the communication services of Bennett Communication Solutions. It is an expert telephone answering service that is the best in the

area. With its 24/7 answering service, people suffering from heat-related problems like broken air conditioners will always get through to a real person, one who is caring, knowledgeable, and responsive. When the temperatures soar, so does the possibility of health issues, injury, and even death. Therefore, every customer needs the prompt response that is provided by Bennett Communication Solutions receptionists.

Elderly customers especially need topnotch communication from their AC service people. Older men and women can’t endure warmer temperatures like younger people can. Seniors often don’t sweat effectively, and they experience worse circulation. Further, certain conditions like obesity, diabetes, dementia, heart disease, and other serious, chronic medical conditions can intensify the danger. Additionally, medications can compound the risk. Antihypertensives, diuretics, and medicine needed for Parkinson's disease all make the situation worse.

Clearly, during times of heat and extreme heat, customers, especially seniors, need to be able to communicate quickly with their local heating, ventilation, and air conditioning businesses. Research shows that countless Americans face heat-related issues every year, and some six hundred Americans die every year due to heat. In August of 1976, five people in a Florida nursing home died when their air conditioner quit. They had body temperatures of 103 to as high as 106.4 degrees. And forty years before that, another heat-related tragedy occurred. Eleven residents of a rehabilitation center in California died when a hurricane knocked out power to the air conditioners. Senior citizens are in serous peril when faced with extreme heat.

To avoid injury and tragedies, HVAC technicians work hard throughout the spring and summer months. They are at people’s homes and businesses solving AC problems and thus are often unable to keep up with customer phone calls. They are not 24/7 telephone receptionists. They are engaged in the physical work of repairing HVAC-related problems. So, when customers in need call, the owners and employees are engaged in important work. Therefore, they need the communication services of Bennett Communication Solutions. They need a company they can rely on to make sure all of their customers are taken care of and no call goes unanswered.

Throughout the spring and summer months especially, and in times of extreme heat, HVAC businesses and their customers need the best receptionists, and Bennett Communication Solutions receptionists are outstanding as each one is trained thoroughly. They are highly skilled receptionists in general, but each is also highly trained to meet the needs of every client. HVAC business owners who employ Bennett Communication Solutions receptionists will have expertly trained and knowledgeable people responding appropriately to customers with ventilation and cooling needs. They will know how to prioritize calls, which is especially important in possible life and death situations.

Furthermore, in addition to 24-hour telephone answering to remote receptionist service, Bennett Communication Solutions offers much more. The many services they provide include receptionists providing appointment scheduling, call routing, message taking, and information-providing. Also, Bennett Communication Solutions receptionists are trained to be caring and empathic. They know the questions to ask and can provide the necessary information and help in a warm and friendly manner. When customers are struggling, they need receptionists who are concerned and extremely knowledgeable.

The season outlook by the National Oceanic and Atmospheric Administration (NOAA) is for a significantly hotter than average summer across much of America. NOAA’s Climate Prediction Center indicates that June will experience warmer than average temperatures in the upper Midwest. And if last year is any indication, this summer’s heat may be concerning. According to NOAA, “The 3-month season from June through August 2020 was the Northern Hemisphere's hottest meteorological summer on record, surpassing both 2019 and 2016 which were previously tied for hottest . . . . According to a statistical analysis done by NCEI scientists, 2020 is very likely to rank among the five-warmest years on record.”

After a long winter, the people of Michigan welcome warmer weather. However, they must be prepared for extreme heat. Because Bennett Communication Solutions offers 24-hour telephone answering, customers always will have assistance. Their calls will be promptly answered and responded to by real and caring people who will quickly provide aid in any time of need.

Further, most every community has several HVAC companies. Therefore, the heating and cooling companies with outstanding communication will most likely experience more success. A study shows 61% of consumers would utilize the services of a different company if that meant they could set an appointment quickly. Good communication matters to customers. Even if the heating and cooling technicians are caring and working hard, missed calls, answered calls, or calls that are not responded to promptly turn off customers, both current and potential. So, it is important for HVAC companies to have Bennett Communication Solutions receptionists who will care for the communication needs of customers. Then technicians can concentrate on their work and not handling telephone calls. Owners will know that their businesses are represented well and their customers provided for – at a typically lower cost than a traditional in-house receptionist.

According to the famous song by Glen Frey and Gloria Gaynor, “The heat is on, on the street.” Spring and summer are wonderful months of warmth and relaxation, but too much heat is not always welcome and can be dangerous. So, heating and cooling companies should be prepared and provide the best possible service to their customers, and that requires a great communication service: Bennett Communication Solutions. Don’t let the heat get to you. Hire a great communication company like Bennett Communication Solutions and your season will be both warm and cool – the best of both.

Spring has Sprung, so Landscapers need Great Communication Solutions!

chelsea@behindyourdesign.com (Chelsea Mills) — Wed, 05 May 2021 17:45:17 GMT

Busy Working? Don't Lose Clients to an Answering Machine

For months, Linda Nichols stared over her computer monitor, looking out the icy window to her back yard. Depressing is the word that often came to mind. Since Covid swept the world, Linda has been working from home. It’s given her time – maybe too much time – to survey her grass, trees, and patio area. Everything seems in need of repair and improvement. One cold morning in April, she took out her journal and made a to-do list.

“Remove the diseased Elm tree. Plant two new trees in the front yard. Install a hedge near the air conditioner. Fertilize the lawn. Put more grass seed along the driveway. Put in new brick pavers on the patio.”

Then she created her wish list.

“New fire-pit. Add a water feature to the garden. Enclose the yard. Install a pergola over the patio. Maybe even add a pool! The grandkids would love that!”

Her gloomy mood soon gave way to excitement! She quickly took to the phone. Linda Googled a local landscape company. She found one that sounded great, so she dialed. The phone rang and rang. No one answered. That’s odd, Linda thought. So, she found another company and dialed it.

The phone answered but mysteriously hung up. “Weird”, she said to herself. She tried a third company. This time, she got a welcome recording from the business, but halfway through it, the recording ended, and she didn’t have the option to leave a message. Exasperated, she tried a fourth company. Now, she heard a full welcome message and then a series of prompts. None of them seemed to fit what she wanted. She listened for two minutes, and then hung up. That company did not seem right for her, yet it took minutes to gain that understanding.

She took to the internet again and read landscaping company reviews. Finally, she located a landscaping firm with great comments. “A real live person answered the phone!”

“Very helpful receptionist. She took care of my needs promptly. Very friendly, too!” “It was great to talk to someone who was so caring about my lawn care needs. Great communication.”

Satisfied she had found a great landscaping company, Linda dialed.

The phone was immediately answered. “Hello,” said the friendly and enthusiastic voice. “Welcome to Great Outdoors Landscaping. How can I help you?”

Linda was so relieved. No answering machines. No robots. No prompts. No dropped calls. Just a real live person! And caring!

This is just one of the extremely crucial services offered by Bennett Communication Solutions – the best telephone answering service in the business. It’s answering service is available 24/7! People seeking the help of a landscaping firm never have to wait on the line. Every call is answered immediately and responded to in the best possible manner by highly trained receptionists. No potential business is ever lost due to poor telephone communication.

According to a Jobber report, the home service category “experienced a record-breaking 32 percent year-over-year growth in new work scheduled, an early indicator of the health of home service businesses and a sign of a great summer ahead. ‘With consumer spending on home services outpacing pre-pandemic levels and technology adoption within the category continuing to rise, these battle-tested entrepreneurs are prepared to take advantage of what is expected to be a prosperous second quarter,” said Sam Pillar, CEO & co-founder at Jobber.’”

In fact, Jobber reports that consumer spending in the green industry “started growing faster than pre-pandemic levels by the end of 2020 and continues to do so into 2021 with the category reaching record revenue growth in March. Median revenue for the home service category experienced positive year-over-year growth throughout the quarter, hitting a record high of 31 percent. Contracting outperformed last year’s record: The contracting segment surpassed March 2020’s record performance by growing 25 percent year over year in March 2021. February 2021 experienced an enormous growth of 37 percent that leveled the following month.”

"Usually Spring is busy, but we've been seeing a big boom this year," said George Androney, Owner of Grasshopper Design. A news site reported that “Androney has been in business for 15 years. “The biggest thing we’re seeing this year, that we don’t typically see, is people wanting a complete overhaul of their landscaping. They want to pull everything out and put all new stuff in."

According to a National Association of Landscape Professionals survey, 60 percent of landscaping companies are experiencing revenues that exceed Pre-COVID times. Further, 62 percent of lawn care companies have exceeded their projected revenue.

“Androney said business has been steady since the start of the pandemic, but this year he is seeing a bigger surge in new customers. He believes as people continue to spend more time at home, they are turning their attention to home improvement projects.’ People have been at home for a year, and they have been looking at what they can change around the house. Landscaping is one of those items."

This great trend is wonderful for the green industry: Those companies involved in planting and transplanting, pruning, spraying, installing flower beds, making walking paths, aerating, seeding, and fertilizing, installing sprinkler systems, mowing lawns, building decks, and more are experiencing a strong spring. Business is booming, and that is outstanding. However, all this business means that customers are flooding phone lines. Everyone wants work done, so landscaping-related companies are fielding constant calls.

Yet, in this business, most employees have boots on the ground. In other words, they are at people’s home engaged in physical labor and not in the office able to answer calls. They are not receptionists. Instead, they are mowing lawns, cutting branches, planting shrubs, building decks, and so on. Thus, when potential customers call, the owners and their workers are busy doing the work. Clearly, they need the communication services of the highly rated Bennett Communication Solutions.

A great landscaping firm needs outstanding receptionists, and Bennett Communication Solutions receptionists are the best. They are rigorously trained. They are highly skilled receptionists but also prepared to meet the needs of particular clients they represent. So, their receptionists will be highly knowledgeable about the needs of landscaping customers.

Bennett Communication Solutions also offers many services in addition to 24-hour telephone answering to remote receptionist service. Their receptionists provide appointment scheduling, call routing, message taking, and information-providing. And, when answering the phone, a Bennett Communication Solutions telephone receptionist will know exactly how to process each call. They are friendly, caring, enthusiastic, and extremely skilled.

As the data reveals, the green industry will be busy this spring and summer. New clients are calling with their landscaping needs, and current clients are checking on the progress of their projects. Because Bennett Communication Solutions offers 24-hour telephone answering, a new client will never be missed. Further, current clients will feel appreciated and tended to because their calls will be immediately answered by real people and information quickly provided.

There are many landscaping firms available to the public, so to be competitive, the best companies will be responsive. According to the global consulting company Accenture, 61% of consumers would switch companies for the ability to get an appointment quickly when they need it. If companies want to secure new customers and keep the ones they already have, it’s imperative they have top notch communication. So, while landscape owners and their employers are busy outside doing what they do best - planting, pruning, cleaning, repairing, and installing – their Bennett Communication Solutions receptionists are doing what they do best: caring for the communication needs of customers. They also provide peace of mind to owners.

Owners can concentrate on providing great service while knowing their customers’ communication needs are being handled by the best.

Further, the consumer news company Consumer Affairs reports more companies are also hiring virtual receptionists due to the lower cost. Virtual receptionists cost much less than traditional full-time receptionists and can provide all the needed services. Bennett Communication Solutions can provide landscaping firms with 24-hour telephone receptionists less expensively.

Spring has sprung and so has a prosperous season of great business for the landscaping industry. However, along with ample business comes considerable communication needs. Therefore, landscapers should turn to the best in the business: Bennett Communication Solutions. People like Linda Nichols appreciate it. Linda accomplished not only her to-do list but also several items on her wish list. Without a great telephone answering service, this might not be the case. She now plans on opening her new pool soon. Her grandkids will indeed love it – and her!

Great Law Firms are Available 24-7

chelsea@behindyourdesign.com (Chelsea Mills) — Fri, 09 Apr 2021 15:09:19 GMT

A Bennett Communication Solutions telephone receptionist will screen all calls to determine those that are critical and require an immediate response.

The forecast that morning called for freezing rain. By April, people in Michigan are hoping to wake up every day to sunny skies, Robins chirping, and a temperature of at least fifty degrees. Yet, every Michigander knows that even in spring, Mother Nature can conjure icy weather. On this frosty day, early morning motorists were warned that some roads could present a hazard. The temperature hovered below freezing, and the streets were dangerous.

Yet, Kevin Meier had a drywall job at a construction site at 7 AM. He grabbed his coffee, climbed into his Chevy Silverado, and headed out of his subdivision – happy to have this prosperous project, but, of course, completely unaware of the impending accident just a mile from his home. As Kevin approached a four-way stop, the driver in front of him suddenly slammed on his brakes. Kevin immediately braked, slid a little, but luckily remained inches away from the car in front. Then, bam! His truck was rammed from behind. As soon as he opened his door to step outside, the driver from behind confronted him.

“Hey, what did you think you were doing? You caused this accident! I’m calling my attorney!”

Kevin knew he wasn’t at fault; there were extenuating circumstances – the ice, the driver braking in front of him – but he also knew his driving record wasn’t good. He was worried about his past driving mistakes, so he quickly decided he too might need an attorney and some advice - right away.

After pulling his truck off the road, he took out his cell phone and began Googling law firms. He placed a call to the first law office. It rang and rang. No one picked up. In his rearview mirror, he could now see the two other drivers yelling at each other. He called a second attorney. This time the phone was answered, but it went right to voicemail. No help at all. Now Kevin could see police lights in the distance. He called a third law firm. This time: success! A friendly, caring voice answered the phone. It was a 24-hour Bennett Communication Solutions telephone receptionist.

“How can I help you?” asked the understanding voice. Within minutes, the receptionist understood the gravity of the situation and immediately put Kevin through to an attorney. Before police even arrived on the scene, Kevin had received crucial advice on how to handle the situation. This scenario shows just how important it is that people have immediate access to legal help or representation.

Legal services are often time-sensitive. People find themselves in situations that require immediate help. They can’t afford to call a law firm that can’t or won’t answer the phone in a timely manner. Voicemail is often unhelpful. And many people don’t want to interact with a robot or go through the paces of an automated system. These situations require a live human being, one who is empathic and highly trained and will immediately answer the phone and solve the problem. This is why every law office needs a Bennett Communication Solutions 24-hour answering service. Being available is an important hallmark of an outstanding legal firm because so often situations aren’t just mundane but serious, even life-and-death.

A Bennett Communication Solutions telephone receptionist will screen all calls to determine those that are critical and require an immediate response. Those that don’t will be immediately transferred. No client will ever have to wait on the line, growing frustrated and angry. Instead, every call will be answered and responded to at once.

When people are in challenging situations, they are often upset and emotional. They require a telephone receptionist who has been expertly trained to deal with these types of circumstances. They also require someone who is caring, concerned, and highly knowledgeable. At Bennett Communication Solutions, its telephone receptionists are the best in the business. They are rigorously trained – experts in not only the many skills required of a telephone receptionist but also highly educated about the clients they represent. A great law firm should always be represented by an expert, personalized answering service.

In addition to 24-hour telephone answering to remote receptionist service, Bennett Communication Solutions offers numerous other important services. Their receptionists provide appointment scheduling, call routing, message taking, and information-providing. All of these services are personalized for a law firm. For example, Bennett Communication Solution receptionists answer the phone with a customized greeting. They show concern for the issue at hand. They then listen carefully, recording all information. They are expertly trained to give the appropriate response and make the best possible decision based on each situation. This is quite important as some legal situations are urgent.

Further, law firms can be busy; new clients are calling with questions and current clients are checking on their situations. Most law firms have a long list of clients, so a Bennett Communication Solutions telephone receptionist would help the office run smoothly by making sure all appointments are scheduled or rescheduled when clients call. Further, because Bennett Communication Solutions offers 24-hour telephone answering, a new client will never be missed, and a client with needs – simple questions to urgent circumstances - will always receive help. Research shows that people want to speak to a person in a challenging situation.

At Any Time, Patients Deserve Access to Healthcare

chelsea@behindyourdesign.com (Chelsea Mills) — Thu, 04 Mar 2021 19:39:26 GMT

"After only one ring, a friendly, caring voice answered the phone."

It was midnight when Margaret began experiencing a sharp stomach pain. She had endured various aches in the last few days, so she was on high alert for any concerning symptoms. Maybe it was a problem with her appendix? Her Crohn’s Disease? The 77-year-old woman was a bit frightened as the pain seemed to increase, so she immediately picked up the phone and rang for her physician.

After only one ring, a friendly, caring voice answered the phone.

“Hello, welcome to the office of Dr. Randall. How may I help you tonight?”

Relief washed over Margaret. She wasn’t sure she would be able to reach her doctor at this late hour. She didn’t want to wait until morning. What if her appendix was truly the issue? Or a severe flareup of her Crohn’s?

“This is Margaret, and I am experiencing strong stomach pains. I’m really worried. Not sure what I should do. What do you think? Am I overreacting? Is Dr. Randall available?”

The knowledgeable voice on the other end of the line – a Bennett Communication Solutions receptionist – answered warmly and confidently. “Margaret, I am putting you on hold to contact Dr. Randall immediately. Don’t worry. I am here for you.”

Within minutes, Dr. Randall was speaking with Margaret and providing all of the health care she needed in that crucial moment.

In the above scenario, a person in need, possibly in crisis, was able to reach her physician immediately. Why? Because Dr. Randall employed Bennett Communication Solutions. He understood the need to provide his patients with the best possible care and that was a 24-hour telephone answering service that could meet all of his patients’ needs and ensure their safety and good health.

Bennett Communication Solutions understands the needs of physicians and workers in the health care industry. It understands that patient care is of the utmost importance. Every patient should be able to contact his or her physician, hospice, or other home care personnel at any time. Sometimes it’s a worrying symptom or pain. Another time it might be an emergency. No matter what the situation, every person deserves to know that they can have the care they need to avoid serious harm and begin healing. That is why Bennett Communication Solutions is a crucial part of healthcare.

A Bennett Communication Solutions receptionist will screen all phone calls in the manner specified by the physician, hospice, or other service. Calls that are critical, that require an immediate response, will be transferred to the appropriate person or service straightaway. Patients will not have to wait. The call will be answered at once. Calls of an immediate, critical nature can be transferred immediately. The calls that are not of a critical nature can be handled in the most appropriate manner for each situation.

In addition to 24-hour telephone answering to remote receptionist service, Bennett Communication Solutions offers other services as well. Appointment scheduling, call routing, message taking, and information-providing are some of the options, all of which are fully customized for each health care firm.

The virtual receptionists at Bennett Communication Solutions are similar to traditional receptionists. However, they are highly trained for each client. They are the best in the industry – experts - and are available 24/7. They handle every incoming call promptly and professionally. The receptionist who handles the call has been rigorously trained for that particular doctor, hospice, or health care facility. They answer with a customized greeting, revealing concern and showing patience and understanding. Further, they listen carefully and are trained to make the best decision, which is extremely important when dealing with health care issues. They also attend to various other needs.

Medical facilities are extremely busy. Most have an extensive list of patients, so numerous calls are being made and appointments scheduled, canceled, and rescheduled. Also, patients are calling throughout the day and having needs throughout the night. Further, in serious times of need, people want to interact with human beings. That is not the time to have an important call be answered by a robot or forwarded to voicemail. Research indicates that people prefer speaking to live human beings, especially in difficult situations. Further, only a human being can truly assess a difficult health situation.

Additionally, the Bennett Communication Solutions answering services can be activated whenever the office requires extra administrative support. When phone calls are being serviced by Bennett Communication Solutions, healthcare workers have more time to provide the best possible care for patients. They won’t be interrupted and can spend more time with patients. This allows the office to function better and gives everyone peace of mind.

Further, rather than employing in-house receptionists, many physicians and health care providers hire virtual receptionists not only for their numerous benefits but the much lower cost. The consumer news company Consumer Affairs indicates that more and more companies are hiring virtual receptionists because of their benefits, like having a 24-hour telephone answering service to provide immediate care to patients. And this type of service can even cost significantly less than filling the communication needs with full-time employees. Whether it is a small practice or larger healthcare organization, Bennett Communication Solutions can service them with a virtual receptionist and most likely at a lower cost than anywhere else.

Moreover, today’s patients are expecting convenience. According to Becker’s Hospital Review: “Too many healthcare leaders assume that patients will come back as long as they receive good care from their provider. In truth, patient satisfaction doesn’t always translate into patient loyalty (PELITAS April 2020). In one survey by NRC health, 80% of the respondents who said they were satisfied with their care also said that they would consider switching providers based on convenience factors alone (NRC Health). In addition, according to another report from Accenture, 61% of consumers would switch providers for the ability to get an appointment quickly when they need it . . . The COVID-19 pandemic is showing the public which healthcare organizations cannot or will not provide convenient options. Those providers are very likely to lose patients forever, and it may be a lot of patients.” Whether it is about convenience and options or safety and good health, Bennett Communication Solutions will meet all of a patient’s and company’s communication needs.

In the case of Margaret, who was experiencing troubling pain in the middle of the night, it wasn’t about convenience but wellbeing: Waiting until morning could have been devastating. What if her appendix was on the verge of rupturing? What if her symptoms were related to her Crohn’s disease or something else quite serious? Waiting precious hours might have led to a dire outcome. When it comes to healthcare, every patient should have access to help when they need it. Every patient should have access to a 24-hour Bennett Communication Solutions receptionist. Sometimes, an answered phone call literally can be the difference between life and death.

A Small Business Can Still Offer Immense Customer Service

chelsea@behindyourdesign.com (Chelsea Mills) — Tue, 09 Feb 2021 17:51:52 GMT

Don't let size determine the quality of your customer service.

Two years ago, Brad finally began his dream: to own his own insurance business. He had worked in the industry for years but always wanted to be the boss. Finally, the time seemed right. But, beginning a new business was a daunting task: Brad had much to accomplish. One of the first important items on his to do list was hiring staff. He began small, employing just three people. Honestly, he couldn’t afford more. He was just starting out.

As weeks progressed, Brad realized something immediately: His small staff could not handle its communication needs. Subtle, and sometimes outright, comments from potential and current clients expressed concern over the company’s communication.

One day, a potential customer, that was highly frustrated – left a message on Brad’s cell phone.

“Hey, Brad, this is Wayne. I’ve tried several times to get someone to call me back, but no one has. I hate to leave a message on your personal cell, but I just can’t get a hold of someone. I need to make a decision soon. If I don’t hear from you, I think I’ll have to go with another company. It’s just not appealing to never be able to get through to you or your staff. Please call me back. Again.”

In this situation, clearly the potential client was annoyed, and Brad was on the verge of losing lucrative business. Research tells us that when a company doesn’t answer the phone, 98 percent of customers will have an immediate negative impression. Research also indicates that 80 percent of people won’t even leave a message. Instead, they will hang up when their call goes to voicemail. If this happens several times, it seems likely the business will never earn these customers.

Another problem that Brad’s customers experienced was waiting too long for their calls to be picked up. Brad’s top saleswoman Janet was busy talking to another customer recently and did not pick up the other line for numerous rings. Eventually, she put the customer who had called first (possibly annoying that person) on hold to pick up the other call.

Here is what Janet encountered:

“I was just getting ready to hang up. I thought maybe I called the wrong business. This has happened to me before. I call, and your phone just rings and rings. Seems like you need help.”

In this situation, a current customer was beginning to sour on Brad’s business. She was losing confidence. Maybe Brad hasn’t hired enough staff? Maybe they aren’t trained well? Maybe Brad isn’t the best manager and doesn’t know what is going on in his own business? Maybe this isn’t the best company to handle my needs? These doubts lead to diminished confidence in Brad’s brand. His communication problems also may make his business look too small and not prepared for its challenges.

Further, it didn’t help that when Janet finally answered the phone, she was flustered. With too much on her plate, Janet was distracted. She wasn’t positive, and she forgot to mention the company name. It weakened brand perception, and all of these deficient characteristics added up to a poor experience for the caller.

In today’s online world, people who are dissatisfied often will make negative posts on a company’s site or take to social media to express their views. Thus, a company not only loses that business but possibly scores more. Conversely, research shows that 97% of customers will share great customer experience stories with others, leading to better branding and more success for companies.

Research conducted by WalkerInfo reveals that even more crucial than product and price is good customer service. Many business owners may wrongly assume that customers care most about the product and its cost; however, being treated with respect and professionalism are even more important, research shows. In fact, according to NewVoice Media, businesses lose an estimated $62 billion annually due to negative customer experiences. And WalkerInfo reports that in 2021, great customer service will be the key brand differentiator. Quite often, prices are comparable, but customer service is not. A business that answers its phone promptly and professionally will experience many benefits. Yet, what are small businesses or those on tight budgets to do to ensure great communication? They hire a virtual receptionist from Bennett Communication Solutions.

Again, research reveals that positive customer service interactions, which largely involve the phone, are necessary for business success. So, companies that are experiencing communication shortcomings or desire great customer service should use the outstanding services of a Bennett Communication Solutions virtual receptionist.

Its virtual receptionists are similar to traditional receptionists, but they are experts, and they are available 24/7. They handle incoming calls immediately. Customers never wait. There is no incessant ringing or voicemail. Every call is answered promptly by a live person who is rigorously trained. Then, the Bennett Communication Solutions virtual receptionists respond with the utmost professionalism. They answer with a customized, tailored greeting that shows concern and care. They are trained to be friendly, enthusiastic, patient, and consistent. They also are trained to listen carefully and record messages precisely for staff members. These virtual receptionists can schedule appointments, route calls, and supply requested information.

Further, they are trained to be knowledgeable about the particular business. Thus, they can solve problems and speak about the company accurately.

In the case of Brad and his company, they eventually became aware of their communication problems. They came to understand that customers were displeased by unanswered calls. Yet, they might not even realize the many other benefits they and their customers would experience with a virtual receptionist from Bennett Communication Solutions:

24-hour, 7 days a week phone service, so they never miss a call or potential business.

Information and solutions provided to customers so as to free up staff members to be more productive and focused.

Positive branding, resulting from a friendly, enthusiastic, and knowledgeable receptionist – a great first impression!

A remote team member who can handle many responsibilities – and less expensive than hiring a traditional receptionist.

Rather than employing an in-house receptionist, Brad could hire a virtual receptionist at a much lower cost. The consumer news company Consumer Affairs indicates that more and more companies are hiring virtual receptionists because of their many benefits, but also because they cost significantly less than filling the communication needs with full-time employees.

Next time the phone rings at Brad’s office, hopefully that call will be answered in the best possible way: by a Bennett Communication Solutions virtual receptionist. Then, not only will Brad’s dream of owning his own business be realized, but the ultimate dream of owning a successful one will be coming true.

New Year’s Resolution: Improved Phone Service and Customer Satisfaction

chelsea@behindyourdesign.com (Chelsea Mills) — Tue, 05 Jan 2021 19:15:40 GMT

“The definition of insanity is doing the same things over and over and expecting different results.”

For many, this pearl of wisdom comes to mind every December 31. As people sip their Brut champagne and watch the New Year’s Eve ball drop in the city, they begin making resolutions, wanting to improve upon the past and accomplish new goals as the fresh start unfolds. The beginning of a new year is a perfect time to reflect on past practices but to also look forward and plan for the future.

This includes business as well. Business resolutions take many forms – from improving employee relations to paying more attention to hard data. But one New Year’s resolution is a must for every thriving business: improve customer service and, most importantly, phone service. When some businesses reflect on the past year, understanding that 80 percent of business communication is conducted over the phone, they might recall less than stellar examples of customer phone service:

Calls not being answered. This is the worst customer service. It’s reported that 98 percent of customers will have an immediate negative impression of a company that doesn’t answer the phone. In fact, 71 percent of customers will even end a relationship with a company over poor phone communication.
Customers waiting too long for their calls to be picked up. We have all experienced the annoyance of calls that ring and ring. It reflects poorly on the business, often leading customers to assume even more negative qualities like poor management and weak employee training.
Calls going to voicemail. Research indicates 72-80 percent of people hang up when their calls goes to voicemail versus interacting with a live human being. Many companies, to save money, have implemented voicemail or automated answering services. However, research shows that people overwhelmingly prefer dealing with other people. In the final analysis, companies that utilize voicemail and automated services might actually lose business and thus lose revenue.
Calls being transferred over and over, resulting in customers having to repeat information several times. Any interaction that leads to annoyance hurts customer service. The customer’s time is valuable, so having to wait on the phone an inappropriate amount of time can seem disrespectful and uncaring.
Phone agents who simply direct customers to websites rather than offer solutions. People prefer getting assistance in the moment from real, highly trained professionals. Being directed to a website that is often hard to navigate for some increases frustration and leads to poor customer interactions.
Agents who are not knowledgeable, so they cannot offer help and the satisfaction customers seek. Nothing is more frustrating than placing a call to a company only to interact with someone who does not and cannot help.
Agents who are not trained with a specific protocol when answering the phone. Good phone service requires that agents have been trained to deliver a consistent and helpful experience.
Perhaps, worst of all, agents who are rude, unfriendly, lacking empathy, and speak with a poor attitude and tone. There is no reason that customers should encounter agents who are not positive, passionate about their work, and happy to help customers.

NewVoice Media reveals that businesses lose an estimated $62 billion annually due to negative customer experiences. Further, WalkerInfo reports that customer service is even more important than the product and its price. In fact, it projects that great customer service will be the key brand differentiator in 2021, and an outstanding experience will be the determining factor for many. Research shows that 50 percent of customers when polled remarked that they expand their purchasing with a company that provides positive customer service. Additionally, 86 percent say they are even willing to pay up to 25 percent more for good service.

Conversely, poor service will powerfully and negatively affect a brand. Many customers who have poor telephone experiences will take to social media or review sites to voice their displeasure. These negative reviews certainly hurt companies when they could have been easily avoided with a great telephone answering service like Bennett Communication Solutions.

The virtual receptionists at Bennett Communication Solutions are remote receptionists who are available every hour of every day. They are the experts at what they do, which is providing exceptional customer service. The virtual receptionists at Bennett Communication Solutions are rigorously trained, so that they can attend to every customer telephone interaction with the utmost professionalism. They are positive and patient, expressing great empathy for customers. Most of us have experienced a rude, unfriendly phone operator. We’ve also experienced interacting with a robot that never seems to be able to solve our problems. The research shows that people want a real voice on the other end of the line, someone who is friendly and well trained.

People understand what good receptionists do, and the virtual receptionists at Bennett Communication Solutions are exactly that. They take the best possible care of any company’s communication needs. All calls are answered and answered immediately. Then the virtual receptionist will treat every call professionally – with friendliness, care, and knowledge. An important part of their training is to listen carefully to customers’ needs and then respond in the best possible manner. That would include recording important information, routing calls to the appropriate person or department, scheduling appointments, and providing information.

All agents are trained for every business, so they can provide truly helpful information that is tailored to each business. All of this adds up to excellent customer service that will lead to expanded and repeat business. Research shows that 97% of customers will share great customer experience stories with others, leading to better branding and more success for that company.

For 2021, every business should resolve to improve their telephone communications. Yet, this is easier said than done. Great telephone service is best left to the experts at Bennett Communication Solutions. Yes, hitting the treadmill or cutting back on carbs are great resolutions for the new year. But people should not overlook their business. Instead, if they take stock of their company and understand that excellent telephone communication is a cornerstone of an outstanding company, they can resolve to improve. To do so, they should contact Bennett Communication Solutions today.

Real Estate Agents Will Never Miss a Call – and an Opportunity – Again

chelsea@behindyourdesign.com (Chelsea Mills) — Mon, 14 Dec 2020 14:55:28 GMT

Much needed time away from the office can have a lasting impact on your clients.

On Tuesdays, real estate agent Jim Lausman golfs in a league with his high school buddies. It’s not often he gets away from his office, but taking time off with friends recharges his batteries. However, as the real estate market has picked up, Jim is missing more and more phone calls when he is away. Recently, through the Multi Listing Service, he discovered a commercial property that would be perfect for a potential client. He quickly called her. No answer. It was Tuesday and getting late. He would have to hurry to make tee time. I’ll call her later, he thought, excited for a possible lucrative sale. Around nine that night he realized he had never connected with Bethany. He immediately called.

“Hey, Bethany, It’s Jim Lausman. Did you get my message? I think I found just what you’re looking for.”

“Oh, Jim, I’m so sorry. I saw that you called and tried you back, but I didn’t get an answer. In the meantime, Sue Ellen from Tri City Realty called about that property. I’m going to go with her. Hope you understand.”

In the above fictional, but common, account, Jim loses a possible client by mere hours.

How many times has this happened to a realtor? Trying to reach a potential client, leaving a message, and missing the call only to find out later they were beaten to the punch by another agent? Obviously, there will be times and good reasons why agents don’t answer the phone. An agent might be with a client discussing important information. As commonly understood, it is not good business practice to take calls when in the company of another client. Also, with a client present, a realtor most likely does not want to take phone calls and discuss properties with a caller with the client is the room listening in.

The agent also might be occupied showing properties or overseeing an open house. The nature of a realtor’s job means that at any given time, an agent will be busy performing one of many tasks. It is not feasible to constantly answer a phone when tending to other responsibilities.

Further, some clients think that a real estate agent should be available to take calls at all hours. Some people might call at 6 AM; others call during dinner. Still others might call in the middle of the night because they work a different shift. And if a realtor advertises his or her cell phone number, people will definitely call at all hours. Unfortunately, even though these are all valid reasons to not answer the phone, each missed call has consequences.

A missed call might be a lost or annoyed customer, a lost deal, lost income, and a lost relationship for future business. Instead, every phone call should be answered by an enthusiastic, professional, highly trained, and knowledgeable receptionist. Why should another call go missed when there is a perfect solution: Bennett Communication Solutions.

Bennett Communication Solutions of Flint, Michigan, is a call center that offers various services to meet any client’s communication needs: remote receptionist, live telephone answering services, voicemail, order fulfillment, efax, and more. This third generation, family owned business, provides Michigan-based operators who are professionally trained.

A great solution for a real estate agent might be a virtual receptionist at Bennett Communication Solutions. They are remote receptionists who are available 24/7 and are experts at customer service. Like traditional receptionists, the virtual receptionists at Bennett Communication Solutions will take great care of any realtor’s communication needs with his or her clients, so whenever an agent can’t answer the phone, they will have peace of mind. A Bennett Communication Solutions virtual receptionist will answer the phone professionally, listen carefully to the client, record precise messages and take down critical information, schedule appointments, route calls, and supply requested information. With a virtual receptionist from Bennett Communication Solutions, realtors’ communication needs will be in expert hands when they are unable to answer the phone.

Another option is Bennett Communication Solutions’ live telephone answering service. It can be customized for any real estate agent or office, so it will be tailored for a specific business. Bennett Communication Solutions understands each business is unique with its own needs, so it will work with real estate agents to provide the best customized service. It can provide 24-hour message taking and dispatch calls that an agent needs to receive immediately. It also can forward messages to a specific staff member or a specific on-call employee. After, a report is sent to the realtor’s office. Most telephone answering service accounts can be programmed within 24 hours. Messages can be retrieved by live operator, voicemail, a text message, an email, or a fax. And an agent can change their instructions at any time. With all of these available options, there is no reason a call ever goes unanswered and responded to promptly.

Another helpful service for real estate agents involves the lock-box code. How many times has an agent been busy with a client or task and another client calls? They are excited about a property and want to see it immediately. The agent isn’t answering the phone, though. He’s occupied. Rather than miss this opportunity, Bennett Communication Solutions can give the lock-box code to another selected agent. This person can show the listing, and the client feels supported.

Bennett Communication Solutions can provide a variety of helpful services to meet the unique needs of any real estate agent or office. And they offer a free trial with every package, so it’s the perfect way for an agent to get started. They will quickly experience the positive results of Bennett Communication Solutions. Whether the agent is busy with another customer, overseeing an open house, showing a property, or even hitting the links like Jim Lausman, they will never miss another call and an opportunity again. So, agents should contact Bennett Communication Solutions today. With Bennett on the team, every agent can hit a hole in one!

A Virtual Receptionist Can Lead to 50% More in Sales!

Mon, 23 Nov 2020 22:36:37 GMT

Don't leave your potential clients out in the cold!

On a bitterly frigid January morning, the Nichols family awoke to find its home and thermostat at 38 degrees. Outside, wintry winds had brought the temperature to a dangerous four below. Sally, the mom, immediately ran to her computer and Googled “furnace repair.” After several rings, the phone was answered: The company’s voicemail played and requested her to leave a message. Sally did just that. Then the family waited. Now the home was 33 degrees.

An hour passed with no return call, so Sally again searched Google. She called a second furnace repair shop. This time, she was met with an automated phone system. There were six choices to choose from, then three, then five. Again, she left a message. She tried her best to convey the urgency of the situation to the silent phone. Then family huddled in blankets on the couch and waited for call backs. Nothing. The house grew colder. Desperate, Sally tried again. She called a third repair shop, and this time: success!

“Good morning, you’ve reached Carter Heating and Cooling,” said a warm voice. “I’m John. How can I help you?” Sally responded with joy. Within minutes, arrangements were made for a technician to be at the Nichols’ home to repair the furnace and return crucial heat.

Needless to say, the family was ecstatic. And what accounted for this happy ending? A virtual receptionist. Many area companies hire the virtual receptionist services of Bennett Communication Solutions, a third generation, family owned business that cares about the needs of every customer. During that cold spell, many of the technicians were out servicing homes. They weren’t available to answer their phones, but in these types of situations, companies do not want to miss a single call. They understand that time is of the essence, and people’s safety can be at stake.

Many companies also realize the value a live human voice on the other end of the line - a professionally trained and empathetic receptionist who can immediately meet a customer’s needs. While most situations aren’t life or death, each phone call is nonetheless vitally important to business success. There is no reason any call should go unanswered.

Research shows positive phone interactions are important to business success. When polled, 50% of customers claim to expand purchasing with a company due to positive customer service experiences. Further, 86% say they would pay up to 25% more for good customer service. Some 72-80 percent of people say they hang up when a call goes to voicemail versus a live human being. Yet, 97% of customers will tell others about very good or excellent customer service experiences.

The numbers strongly reveal that positive customer service interactions, including those involving the phone, are a crucial component of business success. Therefore, companies should use the outstanding services of a Bennett Communication Solutions virtual receptionist. When employees are busy or it is after hours, a virtual receptionist is the solution, so that every call is answered in the best possible way. The virtual receptionists at Bennett Communication Solutions are remote receptionists who are available 24/7, and they are experts at customer service. They are diligently trained and can handle any customer need with friendliness, professionalism, empathy, patience, and expertise. Today, more than ever, people appreciate a real person – a trained professional - on the other end of the line. Especially when minutes matter.

Like traditional receptionists, the virtual receptionists at Bennett Communication Solutions will take great care of a company’s communication needs. They handle incoming calls promptly, respond with a customized greeting that shows concern and commitment, and provide solutions for customers. A Bennett Communication Solutions virtual receptionist will answer the phone professionally, listen carefully to the customer, record precise messages and take down critical information, schedule appointments, route calls, supply requested information, and provide the best professional branding for companies. With a virtual receptionist from Bennett Communication Solutions, companies will be in expert hands when they are unable to answer the phones or desire professionals who will give an outstanding first impression.

Additionally, companies can save money when they hire a Bennett Communication Solutions virtual receptionist. Rather than employing an in-house receptionist, companies can hire a virtual receptionist at a much lower cost. The consumer news company Consumer Affairs reveals that virtual receptionists are growing more popular every year because they answer phones 24/7 but also because they cost significantly less than filling the communication need with fulltime employees.

The Nichols’ family knows firsthand the importance of being able to promptly reach a live human being on the phone. One who is concerned, attentive, and helpful, like a Bennett Communication Solutions virtual receptionist who can deliver human interaction to meet customers’ needs. In the end, that’s all customers want: good service from real people – a company that cares.

Can’t Answer Your Phone? Be prepared to Lose over 70 percent of Your Customers.

Mon, 26 Oct 2020 16:04:04 GMT

Don’t lose even one customer to poor phone communication like unanswered calls.

It’s Monday morning, and you are in an important business meeting. The conference is running long, yet the discussion is crucial. You need to focus on this important work, so you can’t leave. In your office next door, you hear your phone ring. And ring. And ring. It’s a potential new client. She found your company on Google and took a chance. Now she’s waiting for someone to pick up the phone, but no one does. Why is no one answering? If this company doesn’t have the resources to even answer the phone, how else are they lacking? Is the company disorganized, under resourced, focused on the wrong things? Resignedly, she hangs up.

How does she feel listening to the empty dial tone? How does she perceive your company as she puts down the receiver? Will she call back? Will she ever give your company a second chance? And what will she say when others ask for a referral: “Don’t bother calling xyz company. They don’t even answer the phone.” Then she posts a negative review on Google. She may even say something derogatory on Facebook. The company’s reputation suffers, and it loses a possibly lucrative client.

We know that 72-80 percent of people hang up when a call goes to voicemail. They want to speak to a real human being. So how does a customer or potential customer react when the phone isn’t answered at all? Research tells us that 98 percent of people say poor phone skills leave a bad impression about a company. In fact, 71 percent will even end a relationship over unimpressive phone communication. And with 80 percent of business communication being conducted over the phone, not answering the phone at all is incredibly damaging in many respects.

Now it’s later in the day, and an important customer is trying to reach you. Yet, you are inspecting parts in your noisy distribution warehouse. You can’t hear your phone ringing. If you did, you might not answer. It’s too loud. On the other end of the line is a customer with important information: timely changes need to be made. The phone call is crucial but goes unanswered. The client remembers he tried to reach you Saturday, but, again, you never answered. “It’s becoming a pattern,” he grumbles, and his customer satisfaction with your company begins to wane. He feels a lack of respect for his time and importance. A 2018 study by New Voice Media reveals that $75 billion in business is lost due to poor customer service. Unanswered phone calls are not just poor customer service: They are corrosive: They slowly chip away at the trust customers have in you and your company, thus diminishing your relationship going forward.

However, it doesn’t have to be this way. There is a solution: Bennett Communications Solutions. A higher standard 24/7 answering service. Let’s consider how the two scenarios would be different if the company utilized the services of Bennett Communications Solutions. A real person immediately answers the phone. Not a robot. Not an automated phone system. But a friendly, professional, patient, knowledgeable, and empathic person at a caring call center. People want a human connection. The calm, pleasant call center operator listens intently, understands the situation, expertly transcribes the message, and provides resolution in the form of a well- documented message and a possibly routed/transferred call. The customer is pleased. His or her needs were met in the most positive way. It is the best possible transaction.

Vince Lombardi, the famous Green Bay Packers coach, once said, “It takes months to find a customer. Seconds to lose one.” Don’t lose even one customer to poor phone communication like unanswered calls. Invest in the exceptional services of Bennett Communications Solutions. Focus on great phone service - focus on people - and your business will thrive.

How a Call Center can help in an Emergency

Tue, 21 Jul 2020 16:02:55 GMT

Is your business prepared to help your clients during an emergency?

Over recent months, we witnessed how devastating a global pandemic can be. Schools and businesses were forced to close, hospitals quickly became overwhelmed, and a majority of people were required to shelter in place to stop the spread of COVID-19.

Was your business prepared to help your clients during this pandemic? In most cases, the answer is no.

While most businesses plan for emergencies such as fires and floods, few prepare for global pandemics and how their customers will operate without their services. Don't let your company stay silent when your customers need you most. Instead, invest in a call center and be prepared for any emergency that develops.

Here are some ways a call center can help you during an emergency.

Around-the-Clock Availability

Unfortunately, emergencies are not limited to normal operating hours. Whether your business is a plumbing service or hotel, being available 24-7 is essential to your customers during an emergency. However, that doesn't mean you need to stay up all night waiting for these calls. Instead, invest in a call center like Bennett Communications and let our experienced staff answer your phones for you. Our representatives are trained to keep your clients calm, and, if needed, connect them to the appropriate emergency service.

Mass Emergency Alerts

In addition to being available, it is also important to make sure everyone on your team has the same information. However, that's often easier said than done. If you have a large organization or team members spread across the country, getting out a mass emergency alert can take time and multiple communication channels. Don't waste valuable time trying to call everyone individually. Instead, set up a mass emergency alert system with your call center. A call center has the tools necessary to send out customized alerts via email, social media, and of course telephone.

Highly Trained Operators

Staying cool during an emergency is not easy, especially when faced with a massive wave of questions from customers. If not handled properly, your customers will become more upset and may take their business elsewhere. Instead, let trained professionals handle the situation for you. Representatives at Bennett Communications are specially trained to handle difficult clients and keep them calm. With our help, you can have comfort knowing that your clients are in the best of hands.

Want to see the benefits for yourself? Contact Bennett Communication for your FREE trial TODAY ! Visit www.bennettanswering.com/start to learn how to get a FREE trial for your business.

How to Provide Quality Customer Service

Wed, 24 Jun 2020 21:05:57 GMT

Follow these tips to achieve quality customer service for your business.

What is the best way to improve relationships with your customers? The answer is simple: provide quality customer service.

No matter how great your business is, your customers will always remember how your company made them feel. This means that every time the phone rings, you have the incredible opportunity to turn a potential customer into a lifelong client. Whether they are calling with a question or complaint, with quality customer service you can successfully turn an angry customer into advocates for your business.

But what is quality customer service? To start, it's carefully listening and taking care of your customers’ needs. However, that is just the surface. Below we will break down more favors involved in providing quality customer service:

Patience, Understanding and Empathy

Nobody enjoys conflict, especially when you are on the receiving end of the angry caller. When deciding how to deal with angry customers, it is important to remain calm and approach the conversation with patience and empathy. Put yourself in their shoes and remember that they are not upset you personally, but about a situation. This will make it much easier to help the customer – even if they become angry or upset.

Active Listening

Every customer is different, and it is very important to understand their situation before rushing in with a solution. This is where active listening can be your greatest tool. By giving your customer the chance to air their grievances, you can quickly and easily solve their issue without any additional anger. However, active listening requires patience, understanding and empathy. Consider mentioning the phrase "I hear what you are saying” throughout the conversation to reassure your client you are actively listening.

Clear Communication

A big part of active listening is conveying to the customer exactly what you mean. It's important to use authentic positive language and stay cheerful so that the customer knows that you are on their side. You can also reaffirm what they are saying by summarizing their main points. By taking a moment to verify their information, you are ensuring that you understand the reason for their call and give them a chance to correct you if necessary.

See Their Problem to the End

Customers really appreciate it when someone sees their problem through to its resolution. However, not all issues are handled quickly and routinely. If possible don't keep the caller on hold for long periods of time, as this can lead to more frustration. Instead, talk them through your process and let them know why you are doing what you are doing. This will show them that you really care about their situation and want to take care of it as fast as possible.

Not sure if your team has the right customer service skills? That's ok. At Bennett Communications it's our job to provide quality customer service for you! Want to see the benefits for yourself? Contact Bennett Communication for your FREE trial TODAY ! Visit www.bennettanswering.com/ start to learn how to get a FREE trial for your business.

The Benefits of an Answering Service When Working Remotely

Fri, 29 May 2020 21:22:53 GMT

Work effectively from home with help from an answering service.

Are you one of the many employees now working from home due to the COVID-19 pandemic? If so, you are not alone. Countless companies have recently enacted work from home policies for their employees and it's quickly become mainstream to work remotely.

Unfortunately, remote work has never been easy and many individuals are now finding themselves struggling to stay focused and productive. This is where an answering service comes in handy. Whether you are working from home for the short term or long haul, an answering service can benefit your business in several ways.

1. Establishes a Central Point of Contact

Instead of making your clients and customers remember multiple phone numbers and extensions, make things easy with a single point of contact. Now when a customer calls you can have comfort knowing that they are being helped by trained customer service professionals and being directed to the proper individual within your organizations. This is especially important right now because many employees are not directly connected to their desk phones. Plus, having a central point of contact will make your business more efficient once you are back up and running again.

2. Keeps Your Team Connected

One of the biggest challenges of working remotely is staying in contact with team members who are scattered across the country (or even around the world). To stay unified and avoid issues it's important that team members quickly and easily get in touch with the proper people. However, this is often easier said than done with you work for a large company or organization with hundreds of employees. Don't spend valuable time looking through a directory for the right number, instead have an answering service manage your internal communication for you and direct employees to the correct department. Not only does this save time, but it also helps your team feel more connected.

3. Makes Sure Your Business Sound Professional

Everyone has heard about the stories where an employee didn't wear pants to a meeting or a baby cried in the background the whole time. These are unprecedented times and many businesses are struggling to keep things professional while they work from home. Don't be one of them. Instead, hire an answering service to keep things professional 100% of the time. This way when a client calls they are greeted by a highly-trained customer service professional and will receive the best service possible. Take comfort knowing that your company is being represented by only the best of the best.

4. Your Business is available 24/7

Unlike most of your employees, an answering service representative is available 24 hours a day, seven days a week. This means that if a client calls after hours with a question or concern they will happily be answered by a real person. This is unique because most people are used to having to leave voicemails and according to statistics almost 80% of people hang up before leaving a voicemail. All of those missed calls are potential clients that may never call back. Don't lose business just because no one is there to answer their call. Instead, invest in an answering service and give your clients the customer service they deserve.

Want to see the benefits for yourself? Contact Bennett Communication for your FREE trial TODAY ! Visit www.bennettanswering.com/start to learn how to get a FREE trial for your business.

Why Missed Calls are Hurting Your Business

Mon, 27 Apr 2020 19:21:37 GMT

Learn how unanswered calls are costing your business revenue.

Missed calls happen. As a business owner, you are busy wearing many hats and sometimes you simply can't answer the phone. Sure, you don't like it, but it happens. Plus there are digital communication options like email and online forms to help, right?

Wrong. Even with convenient communication methods like email and texting, customers still prefer speaking over the phone. According to research, phone calls account for over 80% of business communication and are still the #1 option for handling issues quickly.

Phone calls are also how businesses stay connected to their current and potential customers. When shopping around, most individuals start online but eventually call once they are serious about buying. As a business owner, the last thing you want to do is lose this interested customer because you didn't answer the phone.

So why are you missing your calls?

You may be struggling to answer the phone because you either do not have enough employees, your employees are already busy with other customer service issues, or calls are coming in after hours.

No matter the case, customers do not know these issues and will likely have a negative perception of your business. Don't let this happen. Instead, look into outsourcing your phone calls with a call center like Bennett Communications . By using a call center you can free up your time and focus on the core activities of your business. Plus, you will have comfort knowing that your calls are being handled in a timely and professional manner.

So, what are the benefits of using a call center?

1. More Business

This may seem obvious, but a lot of people don't realize how missed calls can add up. Take for example, that your business misses one call a day two days of the week. At first, that might not seem like a big deal - I mean it's only two calls. However, if you multiply that over a whole year, that adds up to over 100 missed calls. That's 100 individuals a call center could have talked to and potentially turned into customers.

2. Satisfied Customers

Did you know that poor customer service is the main reason customers leave a business and seek out their competitors? According to a study done by NewVoice Media in 2018, businesses actually lose over $75 billion a year due to customer service issues? That's a lot of money! Don't be one of those businesses. Give your customers the service they deserve with a call center ready to answer their questions 24/7. By answering the phone when they call, you’ll be meeting their expectations and they will most likely want to do business with you.

3. Strong Reputation

In today's economy, many businesses thrive on good reputation and customer referrals. However, if you are constantly missing calls and leaving customers unsatisfied, you are more than likely going to generate some bad word-of-mouth about your business. Don't lack professionalism. Instead, hire a call center and leave your customers blown away with your superior customer service.

Want to see the difference for yourself? Contact Bennett Communication for your FREE trial TODAY ! Visit www.bennettanswering.com/start to learn how to get a FREE trial for you business.

4 Reasons to use a Call Center during COVID-19

Mon, 30 Mar 2020 16:46:34 GMT

How are you communicating with your customers during the coronavirus crisis?

We are currently living in an unprecedented time due to the coronavirus pandemic. Millions of people are now working from home due to social distancing and companies are doing their best to keep up. However, amid all this chaos businesses are still receiving phone calls and in some cases more than ever before.

But who is answering those calls? Just because you’re working from home doesn’t mean you can’t provide excellent service to your customers. That's where Bennett Communications comes in. Let us answer your phone calls for you so you can keep your metaphorical doors open.

Below are four ways your business could benefit from a call center during the COVID-19 Pandemic.

Answer Questions

With so much uncertainty in the world today, you may have had to temporarily change your business hours, services, or even pricing. However, your customers don't always know this and may call asking for more details. Let us keep your customers informed for you by providing us with a list of frequently asked questions. This way, you aren't stuck on the phone answering questions all day. We promise they won't even know they aren't speaking with your business directly.

Managing Appointments

If you’re an appointment-based business, you’re probably getting a ton of phone calls from clients asking to reschedule due to the stay-at-home order. Don’t let these clients go to voicemail. Instead, set a tentative date that you plan to re-open and let our team manage your calendar for you. This way, you’re booked solid once you return back to work.

24/7 Customer Service

Humans thrive on connection and with so much instability right now, communication is more important than ever. Let our team brighten your customer's day with excellent customer service available whenever they need it.

On-Demand Answers

The last thing you want is for your customers to think that you’ve shut your doors during the coronavirus crisis because you weren’t able to answer your phone quickly enough. Avoid this issue by letting our call center answer your phone in a swift and efficient manner.

Are you ready to give a call center a shot and increase your ability to provide exceptional customer service during the COVID-19 Pandemic? Contact Bennett Communication for your FREE trial TODAY ! Visit www.bennettanswering.com/start to learn how to get a FREE trial for you business.

What is a Call Center?

Thu, 20 Feb 2020 18:18:04 GMT

How familiar are you with call centers…really?

Call centers are more than operators jotting down messages and forwarding them on. If so, an answering machine or voicemail could do that ( though your clients probably wouldn’t be thrilled ). In reality, a call center offers personalized answering solutions provided by real people who are trained to your specifications and can act as a comprehensive customer service department for your business.

A key feature of call centers is that they are tailored to your business's needs. By offering answers to frequently asked questions, a call center can provide a level of service that is often missed when a customer has to leave a message and wait for a call back. Being able to offer immediate assistance will keep your customers satisfied and strengthen their trust in your ability to provide the service they need, when they need it.

More than just information, a call center can also relieve some of your work load by scheduling appointments. Don’t loose a customer because they were left on hold waiting to schedule their next appointment. A call center like Bennett Communications can ensure you don’t miss any opportunities due to long waits.

Ever wonder how many new customers or orders you’ve missed because they had to wait for a call back? Have you ever returned a call to a customer just to be told they already ordered or scheduled their service with someone else? A call center helps capture all customers, which in turn increases your bottom line. Let a call center help you with your ordering so you’re free to tend to more intensive matters.

Call center representatives can even be trained to deliver common troubleshooting solutions so your customers can get back on track without waiting for a call back. And satisfied customers ultimately lead to increased business as they refer their business partners and friends to the company that is always available to help!

Are you ready to give a call center a shot? Increase your ability to provide exceptional customer service. Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for you business.

Do You Know Who is Answering Your Calls?

Thu, 16 Jan 2020 20:49:01 GMT

Live and Local are YOUR Formula for Success!

What do you think of when you hear “call answering service”? Do you imagine a room of telephone operators somewhere overseas attempting to handle your clients’ issues? Clear and concise communication is important to your clients and business. Using a live answering service that is based where your clients live makes communication simple and stress-free.

Customers want to connect. That’s why they called. A local call center makes connecting easier as the representatives have working knowledge of the local area. Having a call answering service based in the same region as your client base provides a level of customer service that goes above and beyond what they may expect and delivers exactly what they want.

Think about the amount of time and effort that goes into training customer service representatives based overseas. That time costs money. And outsourcing your customer service to the lowest bidder will end up costing more in the long run if it results in lost business due to less than satisfactory results.

Live and local are the formula for success. Your clients gain peace of mind when are able to speak with a real person they can connect with, and you gain peace of mind with a well-trained staff that understands your needs and the needs of your clients. And if your business is impacted by things like flooding or ice storms, a local call service will be more aware of these real-time events and better prepared to help your clients navigate the current issue.

In addition to supporting your clients, you’re also supporting the national and local economy when you hire a US-based call service. The United States call center industry employs over 3 million call center representatives, and this sector continues to grow as more companies choose to work with US-based companies.

Want to see the difference for yourself? Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for you business.

Winter is Coming

Mon, 23 Dec 2019 19:31:55 GMT

Don't Miss a Beat with Live Answering Service

Ice is a hazard that becomes part of our lives in the cold north. Plan as we may, ice will find a way. From dangerous roads to property damage, when temperatures drop, even the best laid plans can become uprooted.

In February of 2019, a single ice storm left more than 110,000 people without power . For many companies, this meant missed calls from their customers seeking help. High demand for emergency services unfortunately also resulted in many missed opportunities as calls flooded in for everything from lost power to flooded basements from broken water lines to blocked drives and damaged roofs from fallen branches.

As the power outages dragged on, the calls for help continued. But how many of those calls were never even received? During increased call volumes, voicemails can become full and your customers may even be met with the dreaded busy signal! An answering service such as Bennett Communication is equipped to manage increased call volumes when disaster strikes.

And what about the businesses that were closed due to ice? Those that employ an answering service like Bennett Communication were still in business! Even when you can’t make it in due to weather or other hazardous conditions, your answering service can receive calls on your behalf and re-route them to your off-site number without jeopardizing your privacy.

Don’t feel overwhelmed this winter. Outsourcing where you can means you can focus on what is important: the safety of your clients, your staff and yourself. Having an answering service that can be there for you when you can’t will give you and your clients peace of mind. When winter weather keeps you busy, Bennet Communications will keep you in business!

Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for your business.

How Can an Answering Service Benefit Your Restoration Company?

Mon, 23 Dec 2019 19:30:49 GMT

Missed calls in an emergency are damaging your company!

Harsh weather that causes home damage, fires, broken pipes – restoration companies need to be there for their clients when the unexpected happens. The thing about the unexpected is that it usually happens unexpectedly. Having an answering service like Bennett Communication on your team allows you to provide immediate assistance to the clients that need you most while still being there for your non-emergency clients.

Chad of H2O Restoration in Linden, MI had this to say about their experience with Bennett Communication:

“Bennett Communications Solutions helps us out tremendously. I don't know where we would be without them. They are able to handle inquiry and non-emergency calls so we can focus on our clients' immediate needs. Bennett Communications is always there for us and our clients. No call goes unanswered.”

An answering service is just as much of a benefit for your clients as they are for you. When faced with disaster, clients want the security and stability of speaking to a real person. Answering services help to prioritize calls, taking messages when appropriate while getting high priority calls to the right person – no machines, no automated menus – and that builds trust and confidence with your clients. Give your clients the security they need right from the start.

Additionally, when faced with a project or emergency where trust is key, people often turn to family and friends for recommendations. Your clients will remember that a real person was there for them day or night, and they’ll want to share that confidence with a family member or friend in need. Reputation Refinery states, “96% of unhappy customers won’t complain to you, but will tell 15 friends.” For restoration services, having calls met by a machine or not answered at all will not result in the customer referrals you had hoped for. Give them an exceptional experience that will have them sharing your name in a positive light with calls that are answered by real people!

Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for your business.

Increase Customer Satisfaction with a CALL!

Fri, 08 Nov 2019 18:38:53 GMT

How much are missed calls costing your business?

We all dread automated calls and automated menus. We just want to talk to a human! The same goes for messaging. When a customer calls your business, they don’t want to leave a message on a sterile machine; they want to know they are being heard. In a world relying more and more on technology for all our communication, the satisfaction customers receive by speaking to a real human is not to be overlooked.

With so many shoppers opting to shop from home, having reliable and trustworthy avenues of communication are critical to a business’ success. Forbes investigated the number of calls – each a potential business opportunity – that are forfeited simply by allowing those calls to go to voicemail. Nearly 80% of callers hang up before a voicemail greeting finishes playing. Retail shoppers are even more reluctant to do business with a retail location that relies on voicemail to catch missed calls. Over 90% of retail shoppers would not leave a voicemail when calling regarding a potential purchase. The interesting twist is that many who opted to hang up on voicemail or answering machines were satisfied leaving messages with a live call center.

The key factors that increase customer satisfaction when presented with a call center versus voicemail are easily remembered with CALL :

• Connection - Know their message is received

• Assurance - Increased confidence they will receive a follow up call

• Legitimacy - Increased trust in the company they are trying to reach

• Loyalty - More likely to offer repeat business

Customers want authenticity. Anyone can be on the other end of a machine, but by allowing your customers to interact with a human when they have a question or concern gives them the security they seek when deciding who gets their business.

Put CALL to work for you. Contact Bennett Communications for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for your business.

Outstanding Service Brings Home National Award

Thu, 01 Nov 2018 15:17:31 GMT

Bennett Answering Service Earns CAM-X Award of Excellence - Taking special placement with TOP TEN in the 2018 program.

Bennett Answering Service of Flint, MI has been honored with the exclusive 2018 Award of Excellence for the 5th consecutive year . The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Bennett Answering Service was presented with the Award recently at the CAM-X 54th Annual Convention and Trade Show held at the Marriott Resort & Spa, in Puerto Vallarta, Mexico, taking special placement with TOP TEN in the 2018 program.

Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:

Response Time
Courteousness of Rep
Accuracy of Call
Knowledge of Account
Overall Impression of Call

"Customer service excellence has always been, and always will be, one of the critical competitive advantages for any business. Congratulations to Bennett Answering Service for winning the Award of Excellence and for your continuous commitment and dedication to superior quality," says CAM-X President Dana Lloyd.

Now a five-time winner, Bennett Answering Service earned the Gold Award for five consecutive years. CAM-X extends its congratulations to the staff of Bennett Answering Service on their proven quality service to their customers.

About CAM-X

CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.

MEDIA CONTACT:

Linda Osip, CAM-X

905.309.0224 I info@camx.ca

Download Press Release HERE

Bennett Communication Solutions Wins the ATSI Award of Excellence

Wed, 27 Jun 2018 23:35:19 GMT

5th Consecutive Year Winner!

FOR IMMEDIATE RELEASE CONTACT: Melanie Dixon

Friday, June 15, 2018 (866) 896-2874

Outstanding Service Earns Award of Excellence

Bennett Telephone Answering Service wins coveted ATSI Award of Excellence

Bennett Telephone Answering Service has been honored with the exclusive ATSI 2018 Award of Excellence for the 5th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Bennett Telephone Answering Service was presented with the award at ATSI’s 2018 Annual Convention held at Embassy Suites, Charlotte, NC.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

- Response Time

- Courteousness of Rep

- Accuracy of Call

- Knowledge of Account

- Overall Impression of Call

“The ATSI Award of Excellence is one of the many ways businesses in our industry can measure their customer service levels as it relates to agent performance. Agents are evaluated on how they interact with callers based on established call handling criteria. The program gives participating companies bragging rights – and with good reason!" Says ATSI President Josue Leon, "It is an honor to know of companies who earn this distinction year over year.”

The award started 22 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Now a five-time winner Bennett Telephone Answering Service earned the Gold Award for five consecutive years. ATSI extends its congratulations to the staff of Bennett Telephone Answering Service on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Bennett Communication Solutions is proud to be a Crim Fit Business Member

Thu, 17 May 2018 14:18:43 GMT

Bennett Communication Solutions is proud to announce that we have partnered with the Crim Fitness Foundation to help provide our employees with tools for them to lead a healthy lifestyle. Our philosophy is that healthy employees are happy employees and we are excited to be able to offer this program with such a fantastic local organization.

"CrimFit Business is a new program designed to provide businesses with tools that will help support employees, clients and families in leading healthier lifestyles—and help make the community healthier by supporting the Crim’s work with adults and children throughout Flint and Genesee County. Being a CrimFit Business member also demonstrates that your organization supports and promotes healthy living practices through physical activity, healthy eating and mindfulness."

About the Crim Fitness Foundation:

With great success comes great responsibility. The Crim Fitness Foundation is committed to serving a leadership role in advancing the national agenda for improving health in our nation’s communities.

In August of 1977, Michigan House Speaker Bobby Crim and his assistant Lois Craig launched the first Bobby Crim 10 Mile Road Race. Little did they know that they were embarking on a journey that would change the City of Flint forever! In the 39 years since those first days as a race organization, the Crim Fitness Foundation has evolved into a highly regarded 501(c) 3 non-profit organization impacting the lives of thousands.

Learn more about the Crim Fitness Foundation by visiting their website: www.crim.org

Hire a Receptionist or Outsource Your Calls?

Thu, 18 Jan 2018 20:09:15 GMT

Compare the costs of both options

Are you a small business owner? Getting phone calls from new or existing clients is a good thing, but sometimes handling these phone calls can be challenge, especially if you are the one who has to answer the calls while also trying to 'do your work'. At some point during your business growth you are going to reach the point where you need help answering calls and scheduling appointments.

Usually your first thought is to hire an employee to become your in house receptionist. In general, hiring a full time entry level receptionist is going to cost around $30,000 per yea r depending on your location. This cost will likely rise depending on their experience. Add to this to the cost of sick leave, paid holidays, insurance and any benefits you any offer such as 401(k) plans and health insurance. Don't forget you'll also need to purchase and maintain the office equipment that employee needs - computer, desk, office space etc.

One factor that is also often overlooked when making a decision between hiring or outsource is the time and cost of training. According to Training Industry Quarterly it can take up to 1 or 2 years before an employee is "fully productive" ! Even worse, according to the Bureau of Labor Statistics the average worker only stays at his or her job for 4.4 years. That's a lot of time spent training an employee only for them to possible leave before they every hit 'full productivity'

By comparison, outsourcing your phone calls to a live answering service you can save thousands of dollars a year, possibly reducing your cost to just a few hundred dollars a month depending on how many phone calls you receive and the level of service you require. Plus you get the added benefit of being able to have your phone calls answered 24 hours per day 7 days a week , no more missed calls because your receptionist is sick, or can't make it in due to bad weather. (to learn more about how much a missed call could be costing you, click the link at the top of this page.)

Bennett Communication Solutions is your perfect partner to help you grow your business by help to keep your customer happy. Contact us today to find out more about how we can help you. (877) 234-8655 or send us an email

2017 Award of Excellence Winner - Bennett Communication Solutions

Tue, 24 Oct 2017 19:12:36 GMT

This is the 4th Consecutive Year the Canadian Call Management Association (CAM-X) has awarded us this achievement

Vancouver, Canada (October 20, 2017) — Bennett Telephone Answering Service of Flint, MI has been honored with the exclusive 2017 Award of Excellence for the 4th consecutive year . The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Bennett Telephone Answering Service was presented with the Award recently at the CAM-X 53rd Annual Convention and Trade Show held at the Marriott Pinnacle in Vancouver, BC.

Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:

- Response Time

- Courteousness of Rep

- Accuracy of Call

- Knowledge of Account

- Overall Impression of Call

“Huge congratulations to Bennett Telephone Answering Service for winning this prestigious award. The responsibility and effort required to participate, and succeed, in the Award of Excellence program is a direct reflection of the commitment to quality and service excellence demonstrated by Bennett Telephone Answering Service ’,” says CAM-X President Dana Lloyd.

Now a four-time winner Bennett Telephone Answering Service earned the Silver Plus Award for four consecutive years. CAM-X extends its congratulations to the staff of Bennett Telephone Answering Service on their proven quality service to their customers.

About CAM-X

MEDIA CONTACT:

Linda Osip, CAM-X

905.309.0224 I info@camx.ca

Why Use An Answering Service?

Wed, 04 Oct 2017 17:45:09 GMT

I have voicemail on my phone, what's the point?

We often get asked by business owners "Why use an answering service?" This is great question and the answer may be more obvious than you think!

Our primary function is to answer the phone and provide your clients (current or future) with the information they need when they need it. A good example of this happened to me the other day. Flint, Michigan was enjoying an indian summer with temperatures into the low 90 degrees at the end of September (3rd hottest place in the country!) and of course the air conditioning went out at the office. Hoping it was just overwhelmed with being used so much in September I shut it down and crossed my fingers that it would start working again the next morning.

Fast forward to 7:00am the next day, I walked into the already hot office and flicked on the air conditioner, hoping that it had miraculously fixed itself but knowing deep down that I could never be so lucky. Sure enough nothing but more hot air blowing out of the vents!

I jumped onto my cellphone at 7:15am and started to call some local HVAC companies. Being that it was 7:15am I wasn't expecting anyone to be in the office but I did know that I need to get someone to us as quickly as possible to get this fixed. As I dialed the first company I was mentally preparing myself to leave a voicemail explaining the problem and asking them to call me back as quickly as possible. 'Hello, this is xxxx with xxxx heating and cooling how can I help you'! 'Hello' I said, slightly taken aback 'I was wondering if I could have you come out and fix my air conditioner'.

I won't bore you with the details of the call but the person asked me to explain my problem, if it was an 'emergency or not' and also explained what the costs for repair were likely to be. She then let me know that someone from the scheduling department would be calling me back around 8:30am.

As I hung up I knew that this was going to be the company who would come and fix my air conditioning. I was confident that the problem was something they could fix and I had a good sense of what the cost was going to at least be at a minimum. Plus having actually spoken to someone I was confident that they were going to call me back at 8:30am like they said they would.

Let's now flip this around and pretend that when I called I'd have gotten a voicemail instead. Would I have been so confident this was going to work out? Even though the message might have said 'leave a message and we will call you back when our office opens' could I have been sure they would have? What if they hadn't updated their voicemail and their hours had changed, maybe they are closed on Wednesday's now? How much was the initial cost going to be? What if they call back and I explain my problem and they tell me they can't fix that? Am I going to have to find time to call them back when they open because they haven't checked voicemails yet?

To be honest, I would have called someone else. Even if I had of ended up using the first company I left a voicemail with I would have hedged my bets and called more than one and whoever called me back first would have gotten the job. I needed the air conditioning fixed that morning before it got too hot for my employees to work comfortably and I didn't have time to play phone tag.

So when business owners, especially heating and cooling companies, ask me "Why should I us an answering service I have voicemail on my phone" I tell them this story and ask them, "Can you afford to not use an answering service?"

If you are interested in learning about how Bennett Communication Solutions can help your business be available for your customers when they need you contact us today or call (877) 234-8655

Bennett Communication Services Wins ATSI Award Of Excellence For The 4th Year In A Row

Wed, 12 Jul 2017 17:23:22 GMT

This is a subtitle for your new post

Outstanding Service Earns Award of Excellence

Bennett Answering Service wins coveted ATSI Award of Excellence

Bennett Answering Service of Flint, MI has been honored with the exclusive ATSI 2017 Award of Excellence for the 4th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Bennett Answering Service was presented with the award at ATSI’s 2017 Annual Convention held at Palmer House Hilton in Chicago, IL.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

- Response Time

- Courteousness of Rep

- Accuracy of Call

- Knowledge of Account

- Overall Impression of Call

"The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria." Says ATSI President Doug Robbins, "Companies that earn this award are continuously focusing on delivering excellence in customer call handling. It is truly an honor!"

The award started 21 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Now a four-time winner Bennett Answering Service earned the Silver Plus Award for four consecutive years. ATSI extends its congratulations to the staff of Bennett Answering Service on their proven quality service to their customers.

About ATSI

24 Hour Answering Service

Wed, 31 May 2017 17:41:36 GMT

A 24 hour answering service is the perfect method to give customers a personalized experience.

After you've turned in for the night, and your company is closed, where does that leave your customers? If a client calls after hours, who will respond? Sure, an answering machine could do the work for you, yet, what sort of impression does that leave with your client? To be honest not a very good one. Mostly all customers will hang up when they hear an answering machine which results in unhappy customers and lost profits for your business.

This is all because there was no one there to answer the call when they needed your help. This sends the message of not really caring for your customer's needs even if this isn't the case. You are now left with an upset customer who may not call back when it's convenient for you. Now what?

Sometimes customers need to get in touch with someone about a specific purpose. You could also have a customer who does not operate at normal 9-5 business hours. Or you could have a client calling from a different time zone. All of these things must be taken into consideration when thinking about the quality of service you provide to your consumer. Having a 24 hour answering service will guarantee someone is available all hours of the day and night in case some questions or concerns arise through your customers. This will make your customers feel better about being in business with your company.

A 24 hour answering service is the perfect method to give customers a personalized experience. Using this service, every patron will be greeted with a polite and supportive voice which will make every phone call worth their means. Customers can call the company 24 hours 7 days a week to order services, ask for help, or even discuss billing options with a 24 hour answering service. It is a truly beneficial aspect to have for your business.

A 24 hour answering service can also be used for any service issues after normal business hours. Without it, if an area is suddenly without service at 8pm, they will have to wait for someone until the next business day. If it’s a weekend, that could mean days without examination. What kind of point does that send your user? With a 24 hour answering service, they can contact the appropriate department to inform them of an issue and get it resolved in a timely fashion. While you can tell a customer their business is important to you, this is a case where actions speak louder than words.

A connection to your customers is crucial for the business when one considers how much money could be lost in disgruntled customers because they couldn't reach you when they are in need of your services. Truthfully, customer satisfaction should be every company's top precedence. What better comfort to instill in your customers than having someone there for them, like a parent, friend, or grandparent, whenever they need assistance? Make having a 24 hour answering service part of your business to ensure the highest quality customer satisfaction and reoccurring business! This 24 hour answering service is there for your clients any day and any hour.

Just like the postal service, they will be there and do the job through rain, shine, snow or sleet.

How Using an Answering Service Can Keep Your Customers Happy

Wed, 31 May 2017 17:41:35 GMT

This is a subtitle for your new post

For many companies, the prospect of hiring an answering service brings with it the fear of customer support and service declining and impacting company profits. In all actuality, the opposite is true. The sole purpose of any call center is to provide the best customer satisfaction in order to increase their company clientele and maintain job security. Therefore, the success rate is considerably high.

Reasons Why Answering Services Make a Big Difference

Cheerful and Professional
We all love to hear a cheerful voice on the other end of the phone line, but for an answering service it goes way beyond just having a positive and approachable demeanor. Every staff member is a properly trained professional who undergoes regular performance reviews to make sure they are delivering the best approach to service that a customer would expect. If there is a complaint issued toward a staff member, it is taken very seriously. This in turn will help to create better overall customer satisfaction and repeat business.

Humans, not Machines
Most everyone knows how annoying it can be to call a customer service line only to be greeted by an automated voice mail, which is why 80% of customers usually hang up. When a customer calls with a problem, no matter what time of day or night it is, they want to be greeted by a human being and not some mechanical device. Being able to speak one-on-one with a customer representative goes a long way in increasing customer satisfaction.

Immediate Response
It's no secret that customers tend to be very impatient, and when they aren't catered to immediately, they can become extremely rude. It takes a special kind of employee to remain calm in this type of situation, and answering service agents are trained to do just that. It's also true that customers hate to be kept waiting or put on hold, and a quality answering service strives to make sure this never happens by answering within the first two or three rings and handling the incoming call rate in a timely and professional manner.

By observing these and other ways switching to a reputable answering service can be beneficial, the question of whether or not to do so becomes decidedly clear. If you're looking to increase customer happiness within your own business, as this in turn has been proven to increase company profits, then hiring an experienced call center is certainly the best choice.

It’s Vacation Time… What About Your Calls?

Wed, 31 May 2017 17:41:33 GMT

Whether you're relaxing on a beach, exploring new places, or just hanging out at home, time away from your business doesn't have to mean dropped messages, missed calls, or lost opportunity.

It's finally summer do you have any vacation plans yet? Whether you're relaxing on a beach, exploring new places, or just hanging out at home, time away from your business doesn't have to mean dropped messages, missed calls, or lost opportunity.

With a professional answering service, your business calls are answered and customers are taken care of by a team of call center experts. There are many options available, and services can be custom-tailored to your specific needs. For instance, messages can be delivered to you via email or text message, important calls can be forwarded directly to your phone, and clients can leave messages with a live receptionist 24/7.

During the summer, it's common for businesses to be short-staffed while employees take vacations. A professional call center provides perfect continuity in your ability to answer phone calls, receive important messages, and serve your customers regardless of your summer staffing levels.

So before you take off for your next summer adventure, make sure your business calls are being answered professionally by a dependable answering service.

Are you capturing clients with their first call?

Wed, 31 May 2017 17:41:32 GMT

In an everyday scenario, what is the experience like for first-time callers to your company?

People want to talk to people and few leads are as engaged (and ready to make a purchase decision!) as first-time callers. In an everyday scenario, what is the experience like for first-time callers to your company?

If you're like most small businesses, it goes something like this

Susan calls your business because she wants to buy from you
The call goes to voicemail (maybe even to your cellphone voicemail) because you're busy and can't answer the phone right away
You forget to return the call, or else by the time you get around to it, Susan has moved on and hired one of your competitors

It's a common story, so don't feel bad you, as the business owner, are responsible for lot of different tasks during the day! If it's not something you can do well yourself, by all means, hire it done!

Professional answering services are affordable for small businesses, and help you to make the impression you want to make from that very first phone call.

You spent money to get that call (through advertising, marketing, ad purchases, etc) don't lose that sale!

Hiring a professional answering service can not only reduce the burden on your internal staff at the office, but it can STOP the caller from making the next call (to your competitor!) because her needs have been satisfied. She was able to speak to a real, live person who answered her questions and set up a clear expectation for what will happen next.

Having a professional answering service to make a great impression on first-time callers is a BUSINESS ASSET, not a business expense. Much of the time, you end up making more than you spend from the dollar value of the sales no longer missed on the first call. Not to mention the benefits of offering better customer service all around, being available by phone at all hours, and running your business more efficiently and effectively while reducing your multi-tasking burden.

So what are you waiting for?

Do you work from home? An answering service can help!

Wed, 31 May 2017 17:41:23 GMT

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With the technology boom, it has become increasingly possible for people in a wide range of industries to work from home. This is wonderful, as it offers a new level of freedom and flexibility, but in a lot of cases, it's still important for your clients and customers to be able to reach you during business hours. And, if you're like most small business owners, constantly answering the phone is a serious interruption in your workday, and greatly reduces your productivity.

Hiring a full time receptionist to handle phone calls can be prohibitively expensive, and much of the time, it's just too much for you to handle running your business and answering every single call yourself. That's where virtual receptionist services like the ones provided by Bennett Communication Solutions come in!

Our team is made up of local, talented people who work from our office here in Michigan. Our staff is highly trained, and ready to help represent your company in a professional, courteous, and helpful manner.

The experience for your customers is seamless they won't know that the virtual receptionist isn't sitting in your office! And because you will have an entire team handling your incoming calls, you won't have to worry about issues like missing a phone call because your receptionist is on break, or you're out of the office. You have the freedom to come and go and run your business, knowing that your incoming calls are being handled professionally and immediately.

We are able to handle your calls in whatever way works best for you we can email messages to you, we can text you, and we can even transfer the most important calls directly to you! Never lose a lead due to an unanswered phone again. Never hear from your clients that you're difficult to reach by phone. Let our professional, local team handle your incoming calls making a great impression on your callers while you can get back to working!

If you're working from home and looking for help with your incoming calls, contact us today and let us help you take your business to the next level.

Bennett Answering Service earns coveted ATSI Award of Excellence

Wed, 24 May 2017 17:00:34 GMT

We are excited to receive this prestigious award!

Bennett Answering Service, of Flint, MI has been honored with the exclusive ATSI ?2016 Award of Excellence for the 3rd consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry?s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.? Bennett Answering Service was presented with the award at ATSI?s 2016 Annual Convention held at Hilton Downtown, Tampa, FL.

Independent judges are contracted by ATSI to evaluate message services over a six month period.? The scoring criteria includes:

Response Time
Courteousness of Rep
Accuracy of Call
Knowledge of Account
Overall Impression of Call

“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call.? The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.”? Says ATSI President Jeffrey W. Zindel,? “Companies that earn this award are continuously focusing on delivering first class service to their customers.? It is truly an honor!”

The award started 20 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Now a three-time winner Bennett Answering Service earned the Silver Award for three consecutive years. ATSI extends its congratulations to the staff of Bennett Answering Service on their proven quality service to their customers.

Winning New Clients: 4 ways an answering service can help!

Mon, 22 May 2017 18:00:44 GMT

It’s official, I have a blog and I know how to use it.

OK so you've put in some really hard work, your business is going great, and you're looking to expand your business. The problem is that it's tough to win enough new clients to justify adding additional staff, or moving to that bigger office. When you've hit the proverbial brick wall, it could be the perfect time to hire an answering service. Why?

Because believe it or not an answering service can help you to land new business opportunities! Seriously, an answering service can have a significant (positive) impact on your business.

Here are four ways that an answering service can help your business to win new clients:

Impeccable Customer Service from the Start

In general, people like to talk to other people (not to machines, not to voicemail boxes). In fact, excellent customer service frequently ranks as one of the most important factors in attracting new business (second only to good value/pricing). Having a professional answering service handling your incoming calls can start things off on a really positive note from the start, their call will be handled by a professional who is trained to make a great impression.

No More Missed Calls

You're not going to be in the office all of the time. When you're not there, what happens to incoming phone calls? Do your callers have to navigate a maze of voicemail option? Do you forward calls to your cellphone, requiring you to always be on-call? An answering service fills this gap, ensuring that phone calls are always answered and handled appropriately, even if they come in after-hours, when you're out of the office, or when you're otherwise unavailable.

Word-of-Mouth Referrals

Some of your best lead generation sources are happy clients! Not only does having an answering service help to keep your customers happy (and referring business your way!), but it can also provide first-time callers with an excellent experience, turning those leads into new customers (and additional lead-generation sources!).

Immediate Answers & Service

Callers are more likely than not to hang up if they get your voicemail or a computerized message (the dreaded express maze), especially if they have a quick question. An answering service is trained to answer the most frequently asked questions â€“ and can even take care of setting/changing/canceling appointments, making it easy for callers to get what they need, right away, and without frustration.

3 Benefits of Hiring an Answering Service

Mon, 22 May 2017 18:00:44 GMT

As your business grows, you may notice that it's getting increasingly difficult to handle all of your incoming phone calls. Even if you're able to make sure the phone is answered every time it rings, is it impacting your productivity, or the productivity of your team? If you plan to run a marketing or advertising campaign, is your office set up to handle an increase in phone calls and incoming leads? It is likely time to look at hiring an answering service. Why? Because the benefits pay for themselves!

Here are three major benefits to your business of taking the leap and hiring it done:

Never miss another lead/opportunity

With the assurance that your phone is always being answered, you will never have another issue where someone looking for your service calls, but the phone isn't answered (so they call your competitor instead). An answering service is trained to handle appointment scheduling/changes/cancellations, can answer frequently asked questions, and can even complete sales! If you are planning on running a promotional offer that will increase the volume of calls you receive short-term, you can rest easy knowing that every potential sale will be handled professionally.

Free up your staff

If your staff is currently handling your incoming calls, the time spent on the phone is taking away from their work day. Constant interruptions for answering the phone (and then for handling whatever the caller needs) will significantly impact productivity! With a professional, local answering service like Bennett Communication Solutions, you will get the benefit of an entire team of trained professionals handling your incoming calls, while you and your staff are able to get back to work on your primary tasks. You will also have the peace-of-mind that comes with not having to worry about the phone being answered if someone is sick or on vacation, and you gain the added flexibility of extending your phone hours, allowing customers and leads to have questions answered (and appointments set) even when you are not physically in your office.

Provide better customer service.

Having your phone answered consistently, reliably, and professionally will not only keep your current customers happy, but it will also help to convert first-time callers into customers. Your customers and potential customers will receive the answers and help they're looking for, when they are looking for it without any additional work or effort from you and your internal staff! With a local company like Bennett Communication Solutions, you are getting a team of local professionals, sitting in our office in Michigan, handling all your incoming calls in the way that you like them to be handled. The experience for your callers is seamless, making them feel comfortable with you and your company at every contact.