If you are looking for automated 24 hour telephone answering services, Bennett Communication Systems is set up to help! Whether you’re looking for e-fax services, voice mail services, or 24 hour telephone answering, we can customize a solution to suit your business needs.
Our automated answering services include – but are certainly not limited to – the following:
Why e-fax services from Bennett? Because with e-fax services you can conveniently receive your fax via e-mail! Our e-Fax services deliver your document to you in a PDF format, and can be printed as necessary. Save time and paper try our e-Fax services!
One of the most advanced communication services available. When used alone or in tandem with our call center receptionist, voice mail services help to give your business a professional image. Our voice mail services are ideal when you require additional quality service during heavy call traffic periods, when the receptionist is unavailable, after-hours, during company meetings, and in other unexpected events.
Your One Number Service provides one central location for all calls, messages and faxes which can be accessed through either a telephone or via the Internet. When a caller dials your One Number Service phone number, the system will route the call to you based on the time of day and to the destination number you specify.
For faxes, you can send an incoming fax to any fax machine you specify, or the system can hold it in a queue for printing later. You also have the option of viewing and printing your fax using your Internet Notification option. You will have the ability to take the calls that you choose to and send the others into voicemail.
Conference Calling offers a safe and secure way to plan out the next quarter, discuss project performance or have a green light thinking session. Callers will call into one number and be connected immediately. Should someone not be able to make the call, Conference Call Recording is available so that the information can still be shared within your own group.
After you've turned in for the night, and your company is closed, where does that leave your customers? If a client calls after hours, who will respond? Sure, an answering machine could do the work for you, yet, what sort of impression does that leave with your client? To be honest not a very good one. Mostly all customers will hang up when they hear an answering machine which results in unhappy customers and lost profits for your business.
This is all because there was no one there to answer the call when they needed your help. This sends the message of not really caring for your customer's needs even if this isn't the case. You are now left with an upset customer who may not call back when it's convenient for you. Now what?
Sometimes customers need to get in touch with someone about a specific purpose. You could also have a customer who does not operate at normal 9-5 business hours. Or you could have a client calling from a different time zone. All of these things must be taken into consideration when thinking about the quality of service you provide to your consumer. Having a 24 hour answering service will guarantee someone is available all hours of the day and night in case some questions or concerns arise through your customers. This will make your customers feel better about being in business with your company.
A 24 hour answering service is the perfect method to give customers a personalized experience. Using this service, every patron will be greeted with a polite and supportive voice which will make every phone call worth their means. Customers can call the company 24 hours 7 days a week to order services, ask for help, or even discuss billing options with a 24 hour answering service. It is a truly beneficial aspect to have for your business.
A 24 hour answering service can also be used for any service issues after normal business hours. Without it, if an area is suddenly without service at 8pm, they will have to wait for someone until the next business day. If it’s a weekend, that could mean days without examination. What kind of point does that send your user? With a 24 hour answering service, they can contact the appropriate department to inform them of an issue and get it resolved in a timely fashion. While you can tell a customer their business is important to you, this is a case where actions speak louder than words.
A connection to your customers is crucial for the business when one considers how much money could be lost in disgruntled customers because they couldn't reach you when they are in need of your services. Truthfully, customer satisfaction should be every company's top precedence. What better comfort to instill in your customers than having someone there for them, like a parent, friend, or grandparent, whenever they need assistance? Make having a 24 hour answering service part of your business to ensure the highest quality customer satisfaction and reoccurring business! This 24 hour answering service is there for your clients any day and any hour.
Just like the postal service, they will be there and do the job through rain, shine, snow or sleet.
For many companies, the prospect of hiring an answering service brings with it the fear of customer support and service declining and impacting company profits. In all actuality, the opposite is true. The sole purpose of any call center is to provide the best customer satisfaction in order to increase their company clientele and maintain job security. Therefore, the success rate is considerably high.
Reasons Why Answering Services Make a Big Difference
Cheerful and Professional We all love to hear a cheerful voice on the other end of the phone line, but for an answering service it goes way beyond just having a positive and approachable demeanor. Every staff member is a properly trained professional who undergoes regular performance reviews to make sure they are delivering the best approach to service that a customer would expect. If there is a complaint issued toward a staff member, it is taken very seriously. This in turn will help to create better overall customer satisfaction and repeat business.
Humans, not Machines Most everyone knows how annoying it can be to call a customer service line only to be greeted by an automated voice mail, which is why 80% of customers usually hang up. When a customer calls with a problem, no matter what time of day or night it is, they want to be greeted by a human being and not some mechanical device. Being able to speak one-on-one with a customer representative goes a long way in increasing customer satisfaction.
Immediate Response It's no secret that customers tend to be very impatient, and when they aren't catered to immediately, they can become extremely rude. It takes a special kind of employee to remain calm in this type of situation, and answering service agents are trained to do just that. It's also true that customers hate to be kept waiting or put on hold, and a quality answering service strives to make sure this never happens by answering within the first two or three rings and handling the incoming call rate in a timely and professional manner.
By observing these and other ways switching to a reputable answering service can be beneficial, the question of whether or not to do so becomes decidedly clear. If you're looking to increase customer happiness within your own business, as this in turn has been proven to increase company profits, then hiring an experienced call center is certainly the best choice.
It's finally summer do you have any vacation plans yet? Whether you're relaxing on a beach, exploring new places, or just hanging out at home, time away from your business doesn't have to mean dropped messages, missed calls, or lost opportunity.
With a professional answering service, your business calls are answered and customers are taken care of by a team of call center experts. There are many options available, and services can be custom-tailored to your specific needs. For instance, messages can be delivered to you via email or text message, important calls can be forwarded directly to your phone, and clients can leave messages with a live receptionist 24/7.
During the summer, it's common for businesses to be short-staffed while employees take vacations. A professional call center provides perfect continuity in your ability to answer phone calls, receive important messages, and serve your customers regardless of your summer staffing levels.
So before you take off for your next summer adventure, make sure your business calls are being answered professionally by a dependable answering service.