Call Center Services

CALL CENTER SERVICES


At Bennett Communication Solutions, our Call Center Services are uniquely tailored to meet your company’s individual needs. Whether you’re looking for a remote receptionist, employee management assistance, live telephone answering services, order fulfillment, or other help with your incoming phone calls, our local Michigan-based operators are professionally trained to provide your callers with top-rate assistance.

Do you think a call center may not be right for you? Read our “Busting Top 5 Call Center Myths” to change your mind! Or, call us today at 877.234.8665 to find out more!

We offer a wide array of call center services, including – but not limited to – the following:
Employee Reporting
EMPLOYEE REPORTING
Set up telephone answering services with us that your employees can use 24 hours a day to call our remote receptionist and report an absence. A confirmation number can be assigned to each caller for tracking purposes, and all calls can be recorded, eliminating all employee/employer disputes. In addition, a daily report via fax or e-mail will provide detailed tracking for your records. Our remote receptionists can even make arrangements for a replacement.
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Employee Searching
EMPLOYMENT SEARCHING
Qualify employee inquiries with pre-set questions! The ability to pre-screen applicants can free up a lot of time for your HR department. Based on your set criteria, all qualified applicants will be sent to your office for second round interviews. All inquires will be tracked for your own follow up.
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RSVP Service
RSVP SERVICE
Bennett can provide telephone answering services to take your reservations for your next open house, business seminar, wedding or gathering. You can receive reports via fax, e-mail or a database file ready for import or have us input the information directly into your website.
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Remote Receptionist
REMOTE RECEPTIONIST
Bennett’s telephone answering services are ideal when you require additional quality service during heavy call traffic periods (call overflow) when the receptionist is unavailable (lunch breaks, vacations, sick days, etc.), after-hours, during company meetings and special events and in severe weather or other unexpected emergencies. Our remote receptionist operators are locally-based in Michigan.
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Fulfillment
Fulfillment
Don’t make your customers wait for product literature they want today! We provide an 800 number to call 24 hours a day. Requested literature is mailed or faxed immediately.
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Customer Service
Customer Service 
Improve customer service and satisfaction by outsourcing your telephone answering services needs to Bennett on a full-time, after-hours, or overflow basis. Our Telephone Answering Services Representatives can have immediate online access to your clients’ information to handle customer service calls in a prompt, professional and courteous manner.
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Dealer Locator Service
Dealer Locator Service
Our Telephone Answering Services Representatives can put callers in touch with your location closest to them, and can provide directions and additional information. Your staff will receive immediate notification of the inquiry for prompt follow-up. Our remote receptionists can be an extension of your business by taking these types of calls for you.
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Lead Generation
Lead Generation
Whether you’re planning a new advertising campaign or want to maximize the effectiveness of your current one, it makes sense to greet prospects with knowledgeable people 24 hours a day. Your remote receptionist will deliver the inquiries directly to your sales staff to follow up.
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Information Request
Information Requests
Bennett telephone answering services will handle requests for information, answer frequently asked questions, and send information by mail, fax and Internet 24 hours a day, giving you a competitive advantage.
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Webpage Support
Web Page Support
Do you offer online ordering? We can help with that, too! Bennett can provide 24-hour support and assistance for your online order form with our telephone answering services.
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Help Desk
Help Desk
Bennett’s telephone answering services can give tier one support to aid callers through first level of questioning. Should higher support be needed, your locally-based remote receptionist will connect the caller with your customer service representative or on-call technician.
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