3 Benefits of Hiring an Answering Service

As your business grows, you may notice that it's getting increasingly difficult to handle all of your incoming phone calls. Even if you're able to make sure the phone is answered every time it rings, is it impacting your productivity, or the productivity of your team? If you plan to run a marketing or advertising campaign, is your office set up to handle an increase in phone calls and incoming leads? It is likely time to look at hiring an answering service. Why? Because the benefits pay for themselves!

Here are three major benefits to your business of taking the leap and hiring it done:

Never miss another lead/opportunity

With the assurance that your phone is always being answered, you will never have another issue where someone looking for your service calls, but the phone isn't answered (so they call your competitor instead). An answering service is trained to handle appointment scheduling/changes/cancellations, can answer frequently asked questions, and can even complete sales! If you are planning on running a promotional offer that will increase the volume of calls you receive short-term, you can rest easy knowing that every potential sale will be handled professionally.

Free up your staff

If your staff is currently handling your incoming calls, the time spent on the phone is taking away from their work day. Constant interruptions for answering the phone (and then for handling whatever the caller needs) will significantly impact productivity! With a professional, local answering service like Bennett Communication Solutions, you will get the benefit of an entire team of trained professionals handling your incoming calls, while you and your staff are able to get back to work on your primary tasks. You will also have the peace-of-mind that comes with not having to worry about the phone being answered if someone is sick or on vacation, and you gain the added flexibility of extending your phone hours, allowing customers and leads to have questions answered (and appointments set) even when you are not physically in your office.

Provide better customer service.

Having your phone answered consistently, reliably, and professionally will not only keep your current customers happy, but it will also help to convert first-time callers into customers. Your customers and potential customers will receive the answers and help they're looking for, when they are looking for it without any additional work or effort from you and your internal staff! With a local company like Bennett Communication Solutions, you are getting a team of local professionals, sitting in our office in Michigan, handling all your incoming calls in the way that you like them to be handled. The experience for your callers is seamless, making them feel comfortable with you and your company at every contact.