Marlo Kramer was beyond excited to begin her new job with J & J Landscaping. She finally finished her training with Bennett Communication Solutions to become a 24-hour telephone receptionist. She spent hours in rigorous training on everything from manners and attitude to all of the various receptionist duties required of a great receptionist. She even prepared to work at J & J Landscaping by learning as much as she could about its particular business and the landscaping business in general. Marlo knew she was ready. She knew that Bennett Communication Solutions, one of the best telephone receptionist companies in the area, had trained her to be an outstanding part of the J & J Landscaping team.
After the first month, Marlo was experiencing great success and helping J & J Landscaping meet its communication needs exceptionally well. Here is what her new coworkers and boss had to say:
ANDREW:
I am so thankful for Marlo. Before she came to work here, nobody really took the responsibility of answering the phones. We might all be busy talking to other customers, so no one wanted to have to put their customers on hold to answer the phone. Sometimes, the phone would ring and ring. It never got answered! Then, later, a customer would call and get angry. They would tell us they didn’t appreciate having to call over and over again to get someone to answer the phone. Now that we have Marlo, every call gets answered right away. In fact, one of my customers mentioned our new Bennett Communication Solutions’ receptionist yesterday. She wondered why the phone was being answered so quickly. I told her that we have a new receptionist that we love already. Honestly, I don’t know how we functioned before Marlo. She is good at answering the phone, handling several calls at once, and routing all the calls expertly. No more waiting for our customers. I’m thankful my boss Claire finally hired a receptionist from Bennett Communication Solutions.
TRICIA:
Wow, it’s so nice having someone pleasant answer our phones! Marlo is calm, courteous, and just all around pleasant. I think it’s important to a business that the first person a customer comes in contact with be warm and welcoming. Too often, people encounter rudeness or receptionists that just don’t care. But when someone who truly cares answers the phone and is kind and concerned about the customers’ needs, the whole business benefits. It’s about the brand. What is the brand of a company about? Does it respect the customers’ time? Does it value them? Now that we have a great receptionist from Bennett Communication Solutions, I feel our brand is improving. People I’m talking to are noticing our new receptionist and how she treats them. Marlo makes a first great impression, and that is good for all of us at J & J.
MARK:
You know what I like? Getting all of my messages! Sometimes, I wondered if my clients were calling me at all. I never had any messages. Of course, I often got too busy to answer the phone. So, I know I’m partly to blame. But we’ve needed a receptionist for a while. I truly wonder how many customers we have lost because we didn’t have a 24-hour receptionist. Heck, we didn’t even have a receptionist, let alone a 24-hour one. Now we have it all. Marlo is great! She’s from Bennett Communication Solutions, which is the best around from what I’ve heard. Marlo can handle numerous calls at once and doesn’t get flustered. It’s clear she’s had great training. She routes all the calls to where they need to go and takes down expert messages. No information is ever left off her notes. She also seems to know a lot about our industry, so the notes are very detailed. She gets to the bottom of what the customers want. I’m very happy with Marlo. It was time.
JENNIFER
In this world full of technology, people are tired of voicemail, robocalls, automated voice systems, recordings, prompts, and on and on. This past week, my customers have remarked about how nice it is to reach a real person. A real human being who answers the phone in a happy way and seems genuinely interested. I know I’m tired of never reaching a real person. Marlo has just been great. Claire hired her from Bennett Communication Solutions. They have a strong training program and only employ the best receptionists. From observing Marlo and hearing good things from my customers, I know Marlo is already an asset to J & J.
CECILY
I appreciate that Marlo is here every day and on time. I know it’s only been a month, but her work ethic seems great. She is enthused to be here and takes the job seriously. Right now, it’s hard to get help and to keep help. I’m thankful for Bennett Communication Solutions. Because they are known for being the best communications company around, they attract the best candidates. That means good business for us. We can’t afford to keep replacing people and training people. Marlo knows her stuff and seems serious and business-minded. I am very pleased with her addition to our staff.
JUSTIN
I don’t know about anybody else, but I like the 24-hour aspect of it. Yes, sometimes people do have problems after hours. Broken sprinkler heads. Tree branches blocking the driveway. With a 24-hour telephone receptionist, all of our clients get the help they need when they need it. The other day, I had an elderly client who developed a considerable low spot by her walkway after a rain one afternoon. It made it dangerous for her to walk to her car. She called after hours and reached our 24-hour receptionist from Bennett Communication Solutions. We got out there the next day and took care of the low spot. We didn’t want Marianne getting hurt.
Things like that make us a great company. We care about our clients. Having Marlo and 24-hour service has definitely upgraded our image and service!
CLAIRE
I know, I know: It’s long overdue. I guess I just didn’t want to spend the money on a receptionist. I figured we could handle our communication needs ourselves. I admit I was wrong. We were missing calls. Driving customers crazy with long wait times on the phone. We probably lost customers along the way and lost business and money. But now that we have Marlo, I couldn’t be happier. She is everything you would want in a receptionist: smart, quick, energetic, hard worker, and nice. She has been extremely well trained by Bennett Communication Solutions, and it shows. And it’s pretty clear my staff is happy. A boss has to make a lot of decisions, but making communication a priority by hiring a great staff member is one of the most important. I think my team is so happy they might finally take me to lunch ha ha. We will definitely bring Marlo with us! Thank you, Marlo and thank you Bennett Communication Solutions. I feel confident that 2022 is going to be our best year yet!
