Over the chilly months, cold Michiganders have been waiting – almost pleading – for temperatures to rise. Week after week, long suffering northerners have endured woolen coats, tight fitting gloves, and knitted hats along with snow, ice, freezing rain, and frigid winds. It seemed everywhere people went, the conversation was the same,” Boy, I can’t wait until spring!” “I’m so tired of winter!” “Bring on the warm days!”
Bit by bit, the thermometer has crept upward: fifty degrees, sixty degrees, seventy degrees, then, finally, eighty. People rejoiced! However, then the numbers climbed higher: eighty-five, ninety. Suddenly, the mood shifted. People were hot. Sometimes uncomfortable. All across the state, air conditioners fired up.
As American writer Victoria Aveyard said, “The thing with heat is, no matter how cold you are, no matter how much you need warmth, it always, eventually, becomes too much.”
As spring (and soon summer) continues to heat up, air conditioners across Michigan will kick into high gear. Further, when the state endures extreme heat, the type of warmth that causes concern also can lead to air conditioners freezing and breaking. In these situations, heat can be serious and even deadly, leading people with broken air conditioners to suffer increased body temperature and sweating, clammy skin, headaches, dehydration, tiredness, dizziness, heat stroke, cramps, nausea, and even death. Therefore, in deadly and even uncomfortable weather, customers need to be able to reach their heating and cooling companies. Being able to quickly communicate with an air conditioner technician can even be a life and death matter.
However, with so many people needing service simultaneously throughout the spring and summer months, it is often difficult to reach a heating, ventilation, and air conditioning (HVAC) technician. Calls may go to voicemail, and many smaller heating and cooling shops are understaffed. They don’t have full-time receptionists to handle their customers’ needs.
This is why heating and cooling businesses need the communication services of Bennett Communication Solutions. It is an expert telephone answering service that is the best in the
area. With its 24/7 answering service, people suffering from heat-related problems like broken air conditioners will always get through to a real person, one who is caring, knowledgeable, and responsive. When the temperatures soar, so does the possibility of health issues, injury, and even death. Therefore, every customer needs the prompt response that is provided by Bennett Communication Solutions receptionists.
Elderly customers especially need topnotch communication from their AC service people. Older men and women can’t endure warmer temperatures like younger people can. Seniors often don’t sweat effectively, and they experience worse circulation. Further, certain conditions like obesity, diabetes, dementia, heart disease, and other serious, chronic medical conditions can intensify the danger. Additionally, medications can compound the risk. Antihypertensives, diuretics, and medicine needed for Parkinson's disease all make the situation worse.
Clearly, during times of heat and extreme heat, customers, especially seniors, need to be able to communicate quickly with their local heating, ventilation, and air conditioning businesses. Research shows that countless Americans face heat-related issues every year, and some six hundred Americans die every year due to heat. In August of 1976, five people in a Florida nursing home died when their air conditioner quit. They had body temperatures of 103 to as high as 106.4 degrees. And forty years before that, another heat-related tragedy occurred. Eleven residents of a rehabilitation center in California died when a hurricane knocked out power to the air conditioners. Senior citizens are in serous peril when faced with extreme heat.
To avoid injury and tragedies, HVAC technicians work hard throughout the spring and summer months. They are at people’s homes and businesses solving AC problems and thus are often unable to keep up with customer phone calls. They are not 24/7 telephone receptionists. They are engaged in the physical work of repairing HVAC-related problems. So, when customers in need call, the owners and employees are engaged in important work. Therefore, they need the communication services of Bennett Communication Solutions. They need a company they can rely on to make sure all of their customers are taken care of and no call goes unanswered.
Throughout the spring and summer months especially, and in times of extreme heat, HVAC businesses and their customers need the best receptionists, and Bennett Communication Solutions receptionists are outstanding as each one is trained thoroughly. They are highly skilled receptionists in general, but each is also highly trained to meet the needs of every client. HVAC business owners who employ Bennett Communication Solutions receptionists will have expertly trained and knowledgeable people responding appropriately to customers with ventilation and cooling needs. They will know how to prioritize calls, which is especially important in possible life and death situations.
Furthermore, in addition to 24-hour telephone answering to remote receptionist service, Bennett Communication Solutions offers much more. The many services they provide include receptionists providing appointment scheduling, call routing, message taking, and information-providing. Also, Bennett Communication Solutions receptionists are trained to be caring and empathic. They know the questions to ask and can provide the necessary information and help in a warm and friendly manner. When customers are struggling, they need receptionists who are concerned and extremely knowledgeable.
The season outlook by the National Oceanic and Atmospheric Administration (NOAA) is for a significantly hotter than average summer across much of America. NOAA’s Climate Prediction Center indicates that June will experience warmer than average temperatures in the upper Midwest. And if last year is any indication, this summer’s heat may be concerning. According to NOAA, “The 3-month season from June through August 2020 was the Northern Hemisphere's hottest meteorological summer on record, surpassing both 2019 and 2016 which were previously tied for hottest . . . . According to a statistical analysis done by NCEI scientists, 2020 is very likely to rank among the five-warmest years on record.”
After a long winter, the people of Michigan welcome warmer weather. However, they must be prepared for extreme heat. Because Bennett Communication Solutions offers 24-hour telephone answering, customers always will have assistance. Their calls will be promptly answered and responded to by real and caring people who will quickly provide aid in any time of need.
Further, most every community has several HVAC companies. Therefore, the heating and cooling companies with outstanding communication will most likely experience more success. A study shows 61% of consumers would utilize the services of a different company if that meant they could set an appointment quickly. Good communication matters to customers. Even if the heating and cooling technicians are caring and working hard, missed calls, answered calls, or calls that are not responded to promptly turn off customers, both current and potential. So, it is important for HVAC companies to have Bennett Communication Solutions receptionists who will care for the communication needs of customers. Then technicians can concentrate on their work and not handling telephone calls. Owners will know that their businesses are represented well and their customers provided for – at a typically lower cost than a traditional in-house receptionist.
According to the famous song by Glen Frey and Gloria Gaynor, “The heat is on, on the street.” Spring and summer are wonderful months of warmth and relaxation, but too much heat is not always welcome and can be dangerous. So, heating and cooling companies should be prepared and provide the best possible service to their customers, and that requires a great communication service: Bennett Communication Solutions. Don’t let the heat get to you. Hire a great communication company like Bennett Communication Solutions and your season will be both warm and cool – the best of both.
