Blog Post

A Great Call Center Can Lead to a Fabulous Vacation!

Nov 18, 2021

"Bennett Communication Solutions understands the travel industry because it strives to become extremely educated about every client it serves."


It had been a tough year for Curt and Carol. Carol’s father passed away several months ago, and Curt underwent shoulder surgery earlier in the year. However, things were looking up. Curt’s shoulder had healed nicely, and both were slowly recovering from the loss of Carol’s dad. So, they decided it was time to do something for themselves.

“Hey, I’ve been thinking,” Curt said to Carol one morning over breakfast. “We’ve been through so much – you’ve been through so much. Why don’t we go on a trip? Let’s just get away and relax for a while.”

“So funny! I was thinking the exact same thing,” Carol laughed. “Great minds think alike! I’ll go online and find a travel agent to help us figure it out.”

Later that day, filled with a new sense of hope and happiness, Carol made a list of travel agents in her county and a bit beyond. She grabbed a coffee and sat down at her computer in her den to start making calls.

The first call was answered immediately. Great! Wait, no, it wasn’t a real person answering the telephone. It was a robot and a series of prompts. Carol really did not like this type of interaction. She listened to the recording, which was often hard to hear, and did her best to answer appropriately. Suddenly, for no reason, the call just hung up.

“Oh, c’mon,” Carol said in exasperation. So, she dialed the same number again. Now the line was busy. Probably still on my call, Carol thought. Well, I guess I’ll try another number.

She dialed the next phone number; this time a fax machine answered the phone. The phone emitted a loud, unpleasant buzzing.

“What is this? Their phone number is a fax machine?” I’m not having good luck with this.

Carol then dialed a third number. A scratchy recording began to play. A very long recording. Carol listened to the entire message, which included a lot of content that did not apply to her. Getting frustrated, Carol continued to listen, hoping for a real person at the end of it all. Instead, she was directed to leave a voicemail.

“Ugh, I am so tired of voicemail,” Carol said out loud to herself. So, as she began to speak, the phone suddenly made a strange noise and hung up! “You’ve got to be kidding me! What is going on with phone service lately?

Curt walked into the den. “How is it going? Any luck?

“I’ve tried several companies, and all of them have terrible telephone communication. You would think that companies would invest in better systems. They are definitely making a poor first impression!”

Curt replied, “Hey, I was talking to our son a little while ago, and he mentioned a great travel company. He gave me the number. Let’s try them.”

So, Carol picked up the phone and dialed company number four. Immediately, the phone answered! And a real person – a pleasant and friendly person – answered the phone. Hallelujah, Carol thought!

“Hello, you’ve reached Sunrise Travel,” said the cheerful voice. “How may I help you today?”

Carol was so relieved to reach a real person, and a friendly, caring one at that. She felt she was going to have a good experience with this company who knew the importance of good telephone communication and first impressions.

Sunrise Travel was doing things right: The company was utilizing Bennett Communication Solutions, a family-owned telephone communications company that provides a full range of answering services to meet any company's needs.

Bennett Communication Solutions understands the travel industry because it strives to become extremely educated about every client it serves. All of its 24-hour telephone operators are thoroughly trained to understand the needs of each particular client. So, not only do these telephone specialists offer numerous skills, they can act as a true representative for any type of client as well.

Further, Bennett Communication Solutions offers a variety of needed services. They provide appointment scheduling, cancellations, and rebooking, call routing, and after-hours call management. They listen carefully, record excellent notes, and answer questions in a thorough and helpful manner. Bennett Communication Solutions’ receptionists are known for being the best in the business.

They answer every call with a personalized greeting. In their manner, they show empathy. And they listen carefully, so they can provide clients with the best possible telephone experience. Research shows that customers truly value great telephone communication, and that can quite often be a deciding factor in choosing a company. In fact, research reveals that customers will even change companies for improved communication.


The global consulting company Accenture reports that 61% of consumers would switch companies for the ability to get an appointment quickly when they need it. So, travel agents and their companies will see an increase in clients when customers’ communication needs are being met. Research also points out that superior communication will compel customers to remain loyal to a company. However, telephone communication that is lacking will lose customers. Further, it is important companies make a strong first impression. Potential customers will size up an entire company by the first telephone interaction they have. So, it is necessary to branding and business success to have a friendly, caring, knowledgeable, skilled, and consistent receptionists answering the phone immediately. Bennett Communication Solutions is the best choice.


Additionally, many companies, rather than employing in-house receptionists (which are often more expensive) hire virtual receptionists from Bennett Communication Solutions. They are extremely well trained and provide numerous services at a typically lower cost. With Bennett Communication Solutions, customers get friendly and caring 24-hour service, so companies never miss a call or a new client, and customers are happy.


Curt and Carol are thankful for Bennett Communication Solutions. The receptionist they interacted with was enthusiastic and knowledgeable. She put them on a path to a great vacation. Sunrise Travel is the only company Curt and Carol plan on using in the future – in large part due to Bennett Communication Solutions.


In fact, as Curt and Carol sat on their balcony overlooking the Pacific Ocean, they even raised a toast to the wonderful receptionist. More happy customers! Great job, Bennett Communication Solutions!

17 Mar, 2022
"Things like that make us a great company. We care about our clients. Having Marlo and 24-hour service has definitely upgraded our image and service!"
04 Feb, 2022
"A week later, Ted hired a 24-hour telephone receptionist from Bennett Communication Services, and he is so happy he did! His company’s communication is outstanding, and all of his customers comment on how great his new receptionist is. All calls are being answered with a customized greeting. No calls are being missed."
20 Jan, 2022
"Don’t wait for icy winds to blow and snowflakes to fall, call the best communication company in the area today and be prepared. Call Bennett Communication Solutions and always be ahead of the storm!"
22 Dec, 2021
"Make 2022 the year that your company has in place the best possible communication system: Bennett Communication Solutions. Your customers will thank you for it. And 2022 will be even more successful than you imagined."
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