It was the middle of the day when Mark Freedman was walking his black Lab down the country lane near his house. He was excited to spend some time with his puppy and enjoy the lush scenery after day upon day of rain. However, what was supposed to be a relaxing stroll soon became unbearable.
“I can’t stand these mosquitoes!” Mark yelled out. “They’re terrible this year!” He and his pup Bella began running for the driveway. Even there, the mosquitoes swarmed both man and dog. The puppy swatted the needle-nosed pests and whimpered. Suddenly, he ran straight away to the front door. Mark chased after him, and both pushed through the oak wood door as fast as they could. Sweating and itching, Mark noticed several welts on his arms and legs.
Mark’s wife entered the room when she heard the door slam. “What’s going on?”
“Oh, it’s these mosquitos. I’ve never seen them this bad.”
Linda, an entomologist at a local college, knew all about the mosquitoes swarming Michigan right now.
Linda explained, “Female mosquitoes lay hundreds of eggs, sometimes even six times before their death. When the areas where eggs are laid meet water – like ditches and grassy areas – the eggs hatch. But this year, we had drought-like conditions in April. So, the eggs built up, and their numbers even included unhatched eggs from previous years! Now, with all this rain, a huge number of mosquitoes are hatching all at once. And, unfortunately, Michigan will be covered in them all summer. Aren’t you glad you married an entomologist? Linda laughed.
“Well, I can’t take it,” Mark said. “I’m calling a mosquito control company right now.” He sat down at the living room computer and began searching for pest control companies; several popped up. He picked up his cell phone and called.
The phone rang and rang, and then after what seemed like twenty rings, the phone made a weird noise and hung up. “That’s odd,” Mark remarked, so he dialed the number again. This time the phone made the unusual noise immediately. He decided to give up on that company and try another, his patience already thinning as mosquitoes that had entered the house buzzed around him.
He dialed the phone and waited. This time the phone answered but a recording began, which provided him with a list of options. Mark decided to wait on the line because he wanted to talk to a real person. After being switched around, it seemed like he finally reached the receptionist. He began to talk, but he quickly realized he was being greeted by a recording, not a person. So, Mark listened to the lengthy greeting, preparing to leave a message. However, when the greeting ended, he received the infuriating message that the voice mailbox was full!
“You’ve got to be kidding me,” Mark muttered while swatting yet another buzzing pest. Again, he turned to his computer to find another company. Picking up his phone, and sighing in exasperation, Mark dialed again.
Suddenly, the phone answered. “Hello, you’ve reached Allenton Pest Control. May I help you?”
Relief washed over Mark. Finally! A real human being who actually was answering the phone!
Allenton Pest Control had made the smart and helpful choice to hire a 24-hour virtual receptionist from Bennett Communication Solutions. John, the owner, was tired of missed calls and unhappy customers. He knew his customers wanted to be able to reach him promptly, and he wanted to make sure their needs were being met. When people are dealing with mosquitoes, bats, termites, raccoons, ants, and other pests, they are frustrated and want relief. And many pests pose health problems to family members, especially children and the elderly. So, being able to reach a real and caring human being on the other end of the line is extremely important. That’s why John hired Bennett Communication Solutions.
“It was the best choice I ever made.”
John knew that when people are dealing with unwelcome critters in their homes and on their property, they are often frustrated and annoyed – even angry. So, they need a skilled telephone receptionist who is knowledgeable and trained about this particular industry. At Bennett Communication Solutions, they not only rigorously train their receptionists in a variety of skills, but they also train them to meet the needs of particular businesses.
Further, they are educated to be caring, concerned, and empathetic. People in distress need a real person on the other end of the line and one who cares. In today’s world, there are so many companies that use automated systems. Often, they don’t work well, are confusing, and certainly don’t offer compassion.
The caring telephone receptionists at Bennett Communication Solutions are the best around. They supply a company with a variety of needed services. For example, their receptionists
provide appointment scheduling, call routing, message taking, and information-providing. Additionally, every Bennett Communication Solutions’ receptionist is trained to answer the client’s phone with a greeting customized for that business. They are also trained to be polite and thoughtful. They answer the phone enthusiastically but respond appropriately to the issue at hand. Further, they listen carefully, taking down all necessary information. The receptionists are expertly trained in decision-making so that they will respond in the best possible way.
At this time of year, especially with the current mosquito infestation, pest control companies are extremely busy. Most owners are in the field responding to customers. They often don’t have the time or staff to personally answer the phone, schedule appointments, handle cancellations, provide rescheduling, and give advice to worried customers. Thus, a Bennett Communication Solutions’ telephone receptionist is a must. They provide peace of mind to owners while they help the business run smoothly and successfully. They think quickly and solve problems. Further, there will be no missed calls, and no customer will be disappointed. All appointments will be scheduled or rescheduled every time a client calls. The global consulting company Accenture reports that 61% of customers will turn to a different company if they are not able to be quickly scheduled for an appointment.
Further, because Bennett Communication Solutions offers 24-hour telephone answering, a new client will never be missed. And people will be speaking to a human being and not a robot. Studies indicate that customers want to interact with a real person. Great customer satisfaction depends upon great communication. People are tired of robots and automated systems. A business that answers the phone with a real person is ahead of the competition in the public relations arena.
Also, a first great impression is crucial. Receptionists are the face and voice of every company. Therefore, their role is paramount in representing a company. People often judge a business by their first contact with it: the telephone receptionist. So, a caring, enthusiastic, helpful, and knowledgeable receptionist makes an outstanding first impression. The rigorously trained Bennett Communication Solutions’ receptionists make the best first impression. Businesses should not leave answering the phone to just anyone. A poor interaction can be worse than none at all and can turn away customers, especially new clients.
With Bennett Communication Solutions’ telephone receptionists providing great communication service, pest control companies can focus their time on the customers and solving their problems. While they do, they can be assured their companies are being represented in an excellent manner.
Further, virtual receptionists provide cost savings. Consumer Affairs indicates that more companies are hiring virtual receptionists because they cost significantly less than full-time employees. Pest control owners can experience the best communication services at a lower cost.
Now that we have transitioned into summer, some pest issues have subsided but many more remain or will intensify. Pest control is needed by many people who are often experiencing serious issues. Therefore, to be at their best, pest control companies need Bennett Communication Solutions. Pests may be annoying, but getting help shouldn’t be. With Bennett Communication Solutions, there won’t be any ‘bugs’ in the system that prevent providing the best possible assistance to customers this summer.
