It was a lovely sight: just over two acres of beautifully manicured and pristine Kentucky Bluegrass, fine-leafed Fescue, and perennial Ryegrass. Mark Froehlich happily surveyed his yard. After two years of expert hydroseeding and a sprinkler system installation, Mark’s lawn was outstanding. The company responsible for his lush lawn is well regarded as it knows just what to do: It choose the right combination of grass seeds for his soil, climate, and turf conditions. It also professionally prepped the entire yard, fertilized it, and even provided Mark with instructions on how to water his incoming grass. Everything the company did was exceptional.
Now, with fall here and winter coming, his system was in need of a final year-end inspection and the winterizing process.
Mark was extremely pleased with the service of his lawn service company: Three Sons Lawn Sprinkler Service. However, he was having a hard time getting a hold of the owner or any of his sons to come out and winterize his sprinkler system. He also believed he had a leak somewhere, and one of his sprinkler heads had been damaged when he ran over it with his lawn mower. And, now that winter was approaching, the pipes needed to be drained and closed for the season.
Last week, Mark called the company three times. No one ever answered, and there was no voicemail available. Monday, he called again. This time he did get voicemail, but after listening to half of a Stevie Nicks’ song and a message, Mark was informed the voice mailbox was full.
“This is getting exasperating,” Mark said to his wife. “I really like this company, but their phone service is terrible.”
“Yeah, it seems like you’ve called them several times,” she said. “Has anyone ever called you back?”
“No, but I’ll try again now. I know they are busy this time of year closing everyone’s sprinkler systems, but they really need to do a better job getting back to people.”
Mark walked across the kitchen and picked up his cell phone. He dialed Three Sons for the fifth time. The phone rang once, and suddenly, a bright, cheery voice answered!
“Hello, you’ve reached Three Sons Lawn Sprinkler Service. How may I help you?”
Mark was so surprised a real person answered the phone that he was taken aback for a moment. It took him a second to reply.
“Hi, yes, I’ve called a few times. I need my sprinkler system winterized.”
“Oh, I’m sorry you’ve called before and are only now getting through,” the 24-hour virtual receptionist said. “Craig and his sons just hired my company. I’m a receptionist with Bennett Communication Solutions. Your phone troubles are over,” she laughed.
“This is great to hear,” Mark said. “Three Sons is a very good company, yet their phone service lately has not been good. But I see it’s improving.”
The receptionist immediately put Mark through to the owner, Craig.
“Hello, this is Craig, the owner, may I help you?”
Craig and Mark went on to have a helpful discussion that included an appointment to visit Mark’s home that week to complete the sprinkler system closure and check his entire system and make any repairs.
The owner Craig could not be more pleased with the 24-hour virtual receptionists from Bennett Communication Solutions. This fall, Craig has been swamped. He lost two workers, so he was trying to accommodate all his customers on a smaller staff. The phone has been ringing off the hook. Business has been strong the last few years, with Craig steadily acquiring customers. Yet, the challenging part is servicing them all. He quickly realized that having an expert telephone answering service was a must. So he hired the best 24-hour virtual receptionist company in the area: Bennett Communications Solutions.
While he and his sons are now out in people’s yards doing the physical work of repairing, maintaining, and closing down the sprinkler systems, his company’s phone is being answered by an enthusiastic, well mannered, and highly trained receptionist from Bennett Communication Solutions. Now, customers are commenting on how much they like the new telephone answering service. Bennett Communication Solutions truly was the solution to his problem.
Not only do their 24-hour virtual receptionists answer the phone with a customized greeting in a cheerful voice, but Bennett Communication Solutions’ receptionists provide a variety of needed services. They answer phones and provide call routing, message taking, and information-gathering/dispensing. Further, they schedule appointments and take care of cancellations and rescheduling. Also, they are trained in the specifics of each client’s industry, so, in the case of Three Sons Lawn Sprinkler Service, the receptionists know all about the services the clients require and how to respond to questions and requests.
This time of year, a lawn care business is extremely busy. They may be inspecting systems, making repairs, winterizing, and even undertaking installations and putting in landscape lighting, lake pumps, pond fountains, and more. The workers, and even the owners, of most lawn services companies are out in the field, taking care of customers and performing the physical tasks needed. Therefore, they don’t have the time to handle their many communication needs.
The 24-hour virtual receptionists from Bennett Communication Solutions make sure that no calls are ever missed. Every call is answered at any time of day. Further, every call is answered immediately. Further, when the call is answered, it is answered by an upbeat, live human being who shows care and concern, takes messages, answers questions, provides information, schedules appointments, and routes calls.
Research shows that people want to interact with real human beings, especially those who are highly trained and can answer questions and provide quick assistance. In fact, research also shows that people will switch companies to one that offers strong communication with customers. People don’t want unanswered phone calls, calls that ring and ring, automated systems, full voice mailboxes, and robots. So, companies that employee Bennett Communication Solutions’ 24-hour virtual receptionists are going to gain customers and keep them happy.
With the growth in Craig’s business came an increased demand for service, so he needed a great company to meet his communication needs: Bennett Communication Solutions. They expertly provide all the important communication services in a caring and concerned manner. People feel taken care of in the best possible way.
Lawns are important to many people. They spend a great deal of money and time creating a beautiful yard and this includes irrigation systems and more. So, at the end of the year, these systems need to be winterized expertly and before the frost level reaches below the depth of the sprinkler system. Time is of the essence. Thus, a professional phone service is essential. With Bennett Communication Solutions receptionists, appointments will be made quickly, and the necessary work completed to ensure all systems are closed out correctly.
With Bennett Communication Solutions, everyone is happy. Owners know their communication needs are being taken care of by experts, and customers are being treated well. Next year, all involved can look forward to a spring and summer of green grass and lovely lawns.
