On New Year’s Eve, many people find themselves in the midst of a party, sipping Champagne, making toasts, and singing “Auld Lang Syne” at evening’s end. Others might be packed into Times Square, watching a brightly lit ball up above and counting it down to ring in the new year of hope and possibility. Still others might be at home on the couch, sharing a quiet evening with loved ones and raising a toast to their many blessings. Regardless of how people celebrate the end of one year and the hopeful beginning of 365 new days, many will take time to reflect on the past.
Here at Bennett Communication Solutions, we are thankful for this past year. We are thankful for our many fine clients and the opportunity to improve their businesses and prosperity. That is what our business is all about: helping others reach their full potential. It is good work to be in! So, we raise a toast to all of our good friends and customers and wish them continued success in the new year! We hope that you make Bennett Communication Solutions a part of your business plan in 2022. Here is our plan for the new year:
- To make sure every call is answered! Today, no business should have a communication system in place that can’t answer every call. With Bennett Communication Solutions’ 24-hour virtual receptionists, you can be assured that every call will be answered. This is great customer service and provides a wonderful impression of your company.
- To make sure every call is answered immediately. People do not want to wait and wait for their calls to be answered. How frustrating it is to call a business and have the phone ring endlessly. Is no one there? Will someone eventually pick up? Has the business closed? With Bennett Communication Solutions, calls will be pick up immediately. Again, this creates a great first impression.
- To make sure no call goes to voicemail. We know that 72-80 percent of customers will cancel their calls when they begin to hear the voicemail recording. That is a large percentage of lost business and damaging impressions. With Bennett Communication Solutions’ receptionists, no call will ever go to voicemail. Instead, a friendly, caring, and knowledgeable receptionist – a live human being – will answer every call personally. Research shows that people overwhelmingly want to interact with a human being on the phone. Gone is the perception that people don’t mind robots and voicemail recordings. They want the warm and empathetic interaction from a real receptionist.
- To never have calls transferred all around a company in the hopes they will reach a person or the right person. People are frustrated with being caught in the cycle of endless call routing. They want a real person to answer the phone, one who knows exactly where the call should be routed, thus making a quick and accurate connection. This is the service you get with Bennett Communication Solutions.
- To never have calls answered by unknowing receptionists. At Bennett Communication Solutions, our 24-hour virtual receptionists are rigorously trained. Not only do they provide all of the expected duties of a great receptionist, but they are trained for each client’s industry. Thus, they are knowledgeable and can answer questions and provide information. This high level of training provides great telephone interactions that leave customers satisfied.
- To provide customers with receptionists who have topnotch skills. When customers call your business, they should interact with someone who is highly trained as an outstanding receptionist. This means having a 24-hour virtual receptionist at the helm of your company’s communication system, someone who is expertly trained and highly experienced in all receptionist functions. This is the type of receptionist provided by Bennett Communication Solutions.
- To have a personalized greeting for each client. At Bennett Communication Solutions, our receptionists will answer your phone with a customized greeting. The first impression is everything. You don’t get a second chance to make it right. So, when customers are greeted warmly and informatively, they immediately form a strong, positive impression of your company that will only get better as they receive expert help from our receptionists.
- To make sure every call is answered in an enthusiastic, friendly, and caring manner. Why should any customer have to deal with a representative of a company who is rude, short tempered, unfriendly, or cold and distant? There is no need for this type of interaction. With Bennett Communication Solutions, every call is immediately answered by someone who has been extensively trained to represent the company in the best way possible.
This is our 2022 To-Do List! Giving you great communication service!
Bennett Communication Solutions is the best communication company in the business. Our receptionists will provide every expected service in an expert manner: answering calls immediately with a customized greeting, taking down notes, providing information, routing calls accurately, and scheduling and rescheduling appointments every hour of every day. No more missed calls and missed business. No more disappointed customers. No more frustration and anger. Instead, happy customers for years to come!
2022 is a new year filled with possibilities for change and growth. So, now is a good time to reflect on your business practices of the past year and make your own to-do list. Review the aspects of your company that could be improved and definitely take stock of the quality of your company’s communication with customers. Are your calls answered immediately? Are they answered by a real person who is friendly and caring? Are your receptionists skilled and knowledgeable? Do they truly represent your company well? Are they making a great impression and part of your company’s success? If the answer to any of these questions is no, then it seems a good time for a change.
Make 2022 the year that your company has in place the best possible communication system: Bennett Communication Solutions. Your customers will thank you for it. And 2022 will be even more successful than you imagined.
Here’s to a bright and shiny new year full of hope and happiness. From all of us at Bennett Communication Solutions, cheers to you! We wish you health, happiness, and much business success!
