Frank Haddon was watching a Detroit Tigers game on Channel 7 when an alert interrupted.
“This is a weather alert from the National Weather Service. A severe thunderstorm warning is in effect until 11 PM. Please be prepared for strong winds. Take shelter in a sturdy building away from windows. Flying debris may be deadly to those without shelter.”
Frank quickly walked across the living room and looked out the window across the field. The sky was an eerie green. The corn stalks were strangely still. Off in the distance were blackish, roiling clouds with flashes of lightning. Frank tensed. He was tired of these powerful, early evening storms ripping across his small mid-Michigan town.
Minutes later, the mighty tempest descended on his home. Outside it was black as night although it was only 7:15. Just moments before, the neighbor’s children were playing frisbee in their yard. Now, angry dark clouds blanketed the sky, and the neighborhood was empty.
Suddenly, strong winds were pounding his two-story home. Frank could hear his garage door banging violently. He looked out the front window and saw the Birch tree next to his driveway bending and swaying erratically. Somewhere an alarm was going off.
Oh, this is going to be a bad one, Frank muttered to himself.
The storm seemed to last forever, as wave after wave of angry, dark nimbus clouds pelted the town and winds tore through the streets. Around 11 pm, things finally quieted down, and Frank went outside to take a look.
“Man, this is worse than I thought,” he said, his eyes taking in the destruction he saw up and down his road. Kitty-corner from his driveway, a pine tree was completely uprooted and laying on its side. Huge tree branches from the Oak trees that lined his street were strewn everywhere. And in Frank’s front yard, a massive branch had been torn off his towering Shagbark Hickory. As he stepped over branches large and small and surveyed the carnage in the now light rain, he saw a hulking figure. As he drew closer, he inhaled deeply.
“Wow, just wow. I can’t believe what I’m seeing.”
Several feet in front of Frank was an enormous chunk of his neighbor’s 100-year-old Blue Ash tree. The lethal winds had sheared off this massive portion and propelled it across both yards and landed it in front of Frank’s house. The twisted, gnarly, trunk and tangle of wet branches and leaves seemed to engulf his yard.
That night, when an exhausted Frank finally went to bed, he knew he had a lot of phone calls to make in the morning. The first being a tree company. But he also knew that every house on the block - and most likely the town - would be making those same phone calls. He wondered how long his yard would resemble a war zone.
As soon as it was 9 am, Frank began making phone calls. He opening his laptop and Googled. A long list of companies popped on the screen: Martin’s Tree Service, The Tree Experts, Father and Son Tree Trimming, Tree Service of Linden, Arbor View Tree Trimming, and several more. Frank felt relieved: There were lots of companies out there who could help clean up his yard.
He called the first company. The phone rang and rang. No one answered. Frank hung up and called again. The phone rang and rang once more. Still, no one answered. Frank picked another company: Father and Son Tree Trimming. He placed the call; this time a recording answered the phone. After he listened to the lengthy recording (and even some music), he was preparing to leave a message when he heard: “The voice mailbox is full. Please try again later.” Getting exasperated, Frank dialed another company. This time, it seemed like someone answered the phone, but the line was making weird noises, so Frank hung up. He called back, and this time it sounded like he had reached a fax machine.
Now, he was getting a little worried. He was having no luck. He called Arbor View Tree Trimming, and the phone answered. Great! Finally! However, it was a robot. Frank listened to all the prompts, hoping he would eventually talk to a real person or at least be able to leave a message. After pressing the phone buttons several times and being directed to many more prompts, the message quit. No person answered the phone, and there was no opportunity to leave a message. It was a dead end.
Now Frank was getting quite concerned that he would never find a tree service to help him. He reviewed the list again. This time, he dialed Top Notch Tree Trimming. He was leaning away from the phone (not really expecting anyone to answer) to get his coffee cup, when suddenly a bright, cheerful, and friendly voice answered the phone.
“Good morning! Top Notch Tree Trimming. How may I help you,” said the warm receptionist on the other end.
“Hi, my name is Frank Haddon, and my yard is a real mess from last night’s storm. I really need some help. I called several places until you answered. I was beginning to lose hope,” he ruefully chuckled.
The receptionist at Top Notch Tree Trimming said, “Well, this company employs 24-hour virtual receptionists from Bennett Communication Solutions. We are always here for you. We will always answer the phone and get you the help you need immediately. I’ll put you through to our owner, Brad, right now.”
Relief flooded through Frank. He was never so thankful for a great telephone receptionist.
In recent weeks, Michigan has been hit hard by numerous storms. The state has endured all manner of destruction: rivers overflowing, homes flooding, trees knocked over, branches everywhere, roofs torn off, and more. All of this damage and destruction has left tree companies scrambling to meet their customers’ needs. The calls are coming in fast and furious, and most tree services are not equipped to meet their communication needs. Thankfully, there is Bennett Communication Solutions.
Bennett Communication Solutions is the best company in the area at providing 24-hour, expert communication services. Bennett Communication Solutions maintains a staff of virtual receptionists who are highly trained. Not only are they trained to be outstanding receptionists in every way, but they are trained to meet the communication needs of each particular client. For example, those receptionists that work for Top Notch Tree Trimming are trained in the particulars of that industry. So, when the storms hit, and people need immediate help, Bennett Communication Solution receptionists save the day.
Bennett Communication Solutions hires only the best employees and then trains them rigorously to provide a considerable array of communication services. The 24-hour virtual receptionists at Bennett Communication Solutions fill every communication need. They answer phones and provide call routing, message taking, and information-gathering/dispensing. Further, they schedule appointments and take care of cancellations and rescheduling.
Not only do Bennett Communication Solutions’ receptionists provide every needed service, but they are trained to be knowledgeable about each client. So, they answer every client’s phone with a personalized greeting.
During dangerous situations, like the aftermath of debilitating storms, customers need to be able to get the help they need. Therefore, tree services should seriously consider utilizing 24-hour virtual receptionists from Bennett Communication Solutions. With Bennett, no calls are ever missed, and no call will ever go unanswered. All calls are answered promptly. And the receptionist will respond to every situation immediately and expertly. These 24-hour receptionists also are trained at prioritizing phone calls, so people in concerning situations like those experiencing storm damage will get the help they need.
In such challenging situations, people need to interact with real human beings. This is not the time for confusing automated answering systems. Customers want a real person, a caring and knowledgeable person, who can provide the tree services that they need in a calm, caring manner. During trying times, tree service companies are often overwhelmed. Calls are coming in constantly. And the owners and their workers are out in the field cutting down trees and clearing branches. They don’t have the time to answer the phones and take down all the messages.
So, calls are going unanswered or going to voicemail or not being returned. This is not a workable solution for a busy company. This is why 24-hour virtual receptionists from Bennett Communication Solutions are the answer to the communication needs of tree trimming companies in the area. With the onslaught of storms the area has experienced lately, the demand for tree services is at an all-time high. These companies need good receptionists to meet their customers’ needs.
And while Bennett Communication Solutions’ receptionists provide a variety of communication services, they are even more than that. They are rigorously trained so that all phone interactions are the most positive. The receptionists are trained to be caring, concerned, and empathetic. They listen carefully, record the needed information, and provide the information customers, clients, and coworkers require.
This season has been quite difficult. It seems a dangerous storm is blowing through Michigan almost every day. Tree limbs littering roads and yards is an ongoing occurrence. People are looking to their area’s tree trimming services to clear their driveways and make their yards and roadways safe for everyone. So, spotty and underperforming communication systems add to the problem. Instead, these situations call for tree companies that have the best communication systems possible: Bennett Communication Solutions. Bennett Communication Solutions’ 24-hour telephone receptionists are crucial to tree companies meeting the important demands of their customers.
Frank Haddon is glad that he finally got through to a tree service that employs Bennett Communication Solutions. Later that morning, workers from Top Notch Tree Trimming were in his yard cutting up that Blue Ash tree and hauling it and other branches away. His yard was being cleared and safety restored. He knows the importance of a great communication company. So, every tree service should consider utilizing the expert 24-hour virtual receptionists from Bennett Communication Solutions. The community’s safety often depends upon expert tree companies and that includes the reliable and professional communication services of Bennett Communication Solutions.
