Margaret poured steaming hot water into her favorite mug, spooned in some gourmet cocoa, and watched the snow fall outside her living room window. Beautiful, she thought to herself. However, as she glanced over at her driveway, she saw the situation wasn’t so lovely. The snow that began as gentle snowflakes was now a snow flurry - increasing in intensity. The news had called for a snowstorm, and now it was on its way, Margaret realized.
Her husband Frank walked in from outside, his coat covered in glistening snow.
“It’s really getting bad out there. The driveway and walkways are already covered in a few inches.”
Frank, who had back surgery a year ago, was in no shape to shovel out his driveway and walkways to his front and back doors. He used to love shoveling and using his snow blower, but now seeing the snow fall filled him with dread. Living way out in the country, and not being able to get their car out of their long, tree-lined driveway, made him feel vulnerable in this situation.
“Hey, let’s call a snow plowing company,” Frank said. “I’m sure everyone in the county is thinking the same thing, so let’s get on it.”
Margaret agreed and pulled up Google on the internet. She found several snow plowing companies in her area. The first sounded good: Expert Snow Removal. She dialed the company and waited. Then, for some reason, the call hung up. So, Margaret dialed again. This time the call made a weird noise and hung up. She called a third time, and the call hung up again.
“Well, that’s no good,” Margaret said to Frank. “That company has phone issues. I’ll try another one.”
Next on the list was Reliable Plowing. She dialed its number and waited. And waited. And waited. No one ever picked up. That’s odd, Margaret thought. They don’t even have voicemail. Are they even open? Or in business anymore?
Frank came out of the kitchen. “It’s getting worse out there. Are you having any luck?”
“No,” said Margaret. Both companies I tried have terrible phone service. But I see another one I’m going to call.”
This time she called Kerby Landscaping and Snow Removal. After two or three rings, the phone answered. Wonderful, Margaret thought. But then she quickly realized she had reached a recording and a voicemail. Like most people, Margaret didn’t like dealing with voicemail. She wanted a real, live human being on the other end of the line.
“This is getting kind of ridiculous,” Margaret said, and Frank began to pace the floor a bit. Then Frank said, “What about the company Jim Atkinson works for? I’ve heard good things about it. I think they do snow plowing in addition to landscaping.”
Margaret did a computer search and found the number for Ridenour Lawn and Snow Services and placed the called. Immediately, the phone answered! Finally, Margaret thought!
“You’ve reached Ridenour Lawn and Snow Services,” said the friendly receptionist. “How may I assist you?”
Her warm and caring tone quickly filled Margaret with ease, and she said, “I’m so glad to have finally reached a phone receptionist, let alone such a friendly one.”
“Well, thank you very much,” she said. “I am a 24-hour receptionist from Bennett Communication Solutions. We are all highly trained. Part of our training is understanding the customers’ needs and treating them with kindness and compassion as we help them.”
Within minutes, Margaret had scheduled the snow plowing appointment. She hung up the phone, completely impressed by the Bennett Communication Solutions’ receptionist.
“That woman was really good at her job,” Margaret said to Frank. “Not only was she friendly and caring, but she knew her stuff. No matter what questions I asked, she had the answers. She also was able to schedule our snow plowing appointment right away. She said she works for Bennett Communication Solutions. Ridenour Lawn and Snow Services employs their receptionists 24 hours a day.”
Frank, who owns a small travel agency business on the side, said, “Maybe I should look into a Bennett Communication Solutions’ receptionist for our travel business. I just don’t think I can handle all of the calls from home. I mean, I am missing calls, and our voicemail is always full. I just can’t keep up with the calls. I can tell our customers sometimes get annoyed with our phone service.”
Frank is right to consider Bennett Communication Solutions – the best telephone receptionists in the business. With Bennett Communication Solutions, companies are providing their customers with outstanding telephone communication services:
- Caring, concerned, and well-mannered receptionists. They are calm and professional, always putting the customer first and making them feel respected and well cared for.
- A telephone that is answered immediately every time. No more waiting and waiting for the phone to be answered. No more phone calls that go to voicemail. No more robots. No more automated answering machines with numerous prompts that lead to a voicemail. Instead, just a real human being, one who is highly trained as a receptionist but also trained in that particular industry, answering the phone promptly 24 hours a day.
- A receptionist who can expertly execute all of the tasks expected of great telephone service: asking questions, providing accurate and helpful answers to all customer questions, taking notes, routing calls, and scheduling and rescheduling appointments – 24 hours daily.
- A receptionist who answers the phone with the company’s personalized greeting. A Bennett Communication Solutions’ receptionist is a team player and part of a company’s success. They will not only answer the phone with a personalized greeting but be highly trained in each company’s business, so they can answer questions and give accurate information. This is important because great phone service provides a great impression of a company. When a company has weak communication, the overall brand image suffers. The receptionist is a customer’s first encounter with the business, so it has to be great. What better way to make a strong first impression than with a friendly, caring, enthusiastic, and highly trained Bennett Communication Solutions 24-hour receptionist?
While not every communication situation is life or death, or even concerning like not being able to get out of the driveway due to snowfall, every telephone interaction is important. Customers need to be able to reach a business immediately every time. They need to have positive interactions and have their needs met. This is good for them and also good for the company. Both rely on outstanding telephone communication. So, that is why every company, whether it’s a snow removal firm or a company that handles numerous calls, should consider Bennett Communication Solutions.
Don’t wait for icy winds to blow and snowflakes to fall, call the best communication company in the area today and be prepared. Call Bennett Communication Solutions and always be ahead of the storm!
