For months, Linda Nichols stared over her computer monitor, looking out the icy window to her back yard. Depressing is the word that often came to mind. Since Covid swept the world, Linda has been working from home. It’s given her time – maybe too much time – to survey her grass, trees, and patio area. Everything seems in need of repair and improvement. One cold morning in April, she took out her journal and made a to-do list.
“Remove the diseased Elm tree. Plant two new trees in the front yard. Install a hedge near the air conditioner. Fertilize the lawn. Put more grass seed along the driveway. Put in new brick pavers on the patio.”
Then she created her wish list.
“New fire-pit. Add a water feature to the garden. Enclose the yard. Install a pergola over the patio. Maybe even add a pool! The grandkids would love that!”
Her gloomy mood soon gave way to excitement! She quickly took to the phone. Linda Googled a local landscape company. She found one that sounded great, so she dialed. The phone rang and rang. No one answered. That’s odd, Linda thought. So, she found another company and dialed it.
The phone answered but mysteriously hung up. “Weird”, she said to herself. She tried a third company. This time, she got a welcome recording from the business, but halfway through it, the recording ended, and she didn’t have the option to leave a message. Exasperated, she tried a fourth company. Now, she heard a full welcome message and then a series of prompts. None of them seemed to fit what she wanted. She listened for two minutes, and then hung up. That company did not seem right for her, yet it took minutes to gain that understanding.
She took to the internet again and read landscaping company reviews. Finally, she located a landscaping firm with great comments. “A real live person answered the phone!”
“Very helpful receptionist. She took care of my needs promptly. Very friendly, too!” “It was great to talk to someone who was so caring about my lawn care needs. Great communication.”
Satisfied she had found a great landscaping company, Linda dialed.
The phone was immediately answered. “Hello,” said the friendly and enthusiastic voice. “Welcome to Great Outdoors Landscaping. How can I help you?”
Linda was so relieved. No answering machines. No robots. No prompts. No dropped calls. Just a real live person! And caring!
This is just one of the extremely crucial services offered by
Bennett Communication Solutions – the best telephone answering service in the business. It’s answering service is available 24/7! People seeking the help of a landscaping firm never have to wait on the line. Every call is answered immediately and responded to in the best possible manner by highly trained receptionists. No potential business is ever lost due to poor telephone communication.
According to a Jobber report, the home service category “experienced a record-breaking 32 percent year-over-year growth in new work scheduled, an early indicator of the health of home service businesses and a sign of a great summer ahead. ‘With consumer spending on home services outpacing pre-pandemic levels and technology adoption within the category continuing to rise, these battle-tested entrepreneurs are prepared to take advantage of what is expected to be a prosperous second quarter,” said Sam Pillar, CEO & co-founder at Jobber.’”
In fact, Jobber reports that consumer spending in the green industry “started growing faster than pre-pandemic levels by the end of 2020 and continues to do so into 2021 with the category reaching record revenue growth in March. Median revenue for the home service category experienced positive year-over-year growth throughout the quarter, hitting a record high of 31 percent. Contracting outperformed last year’s record: The contracting segment surpassed March 2020’s record performance by growing 25 percent year over year in March 2021. February 2021 experienced an enormous growth of 37 percent that leveled the following month.”
"Usually Spring is busy, but we've been seeing a big boom this year," said George Androney, Owner of Grasshopper Design. A news site reported that “Androney has been in business for 15 years. “The biggest thing we’re seeing this year, that we don’t typically see, is people wanting a complete overhaul of their landscaping. They want to pull everything out and put all new stuff in."
According to a National Association of Landscape Professionals survey, 60 percent of landscaping companies are experiencing revenues that exceed Pre-COVID times. Further, 62 percent of lawn care companies have exceeded their projected revenue.
“Androney said business has been steady since the start of the pandemic, but this year he is seeing a bigger surge in new customers. He believes as people continue to spend more time at home, they are turning their attention to home improvement projects.’ People have been at home for a year, and they have been looking at what they can change around the house. Landscaping is one of those items."
This great trend is wonderful for the green industry: Those companies involved in planting and transplanting, pruning, spraying, installing flower beds, making walking paths, aerating, seeding, and fertilizing, installing sprinkler systems, mowing lawns, building decks, and more are experiencing a strong spring. Business is booming, and that is outstanding. However, all this business means that customers are flooding phone lines. Everyone wants work done, so landscaping-related companies are fielding constant calls.
Yet, in this business, most employees have boots on the ground. In other words, they are at people’s home engaged in physical labor and not in the office able to answer calls. They are not receptionists. Instead, they are mowing lawns, cutting branches, planting shrubs, building decks, and so on. Thus, when potential customers call, the owners and their workers are busy doing the work. Clearly, they need the communication services of the highly rated Bennett Communication Solutions.
A great landscaping firm needs outstanding receptionists, and Bennett Communication Solutions receptionists are the best. They are rigorously trained. They are highly skilled receptionists but also prepared to meet the needs of particular clients they represent. So, their receptionists will be highly knowledgeable about the needs of landscaping customers.
Bennett Communication Solutions
also offers many services in addition to 24-hour telephone answering to remote receptionist service. Their receptionists provide appointment scheduling, call routing, message taking, and information-providing. And, when answering the phone, a Bennett Communication Solutions telephone receptionist will know exactly how to process each call. They are friendly, caring, enthusiastic, and extremely skilled.
As the data reveals, the green industry will be busy this spring and summer. New clients are calling with their landscaping needs, and current clients are checking on the progress of their projects. Because Bennett Communication Solutions offers 24-hour telephone answering, a new client will never be missed. Further, current clients will feel appreciated and tended to because their calls will be immediately answered by real people and information quickly provided.
There are many landscaping firms available to the public, so to be competitive, the best companies will be responsive. According to the global consulting company Accenture, 61% of consumers would switch companies for the ability to get an appointment quickly when they need it. If companies want to secure new customers and keep the ones they already have, it’s imperative they have top notch communication. So, while landscape owners and their employers are busy outside doing what they do best - planting, pruning, cleaning, repairing, and installing – their Bennett Communication Solutions receptionists are doing what they do best: caring for the communication needs of customers. They also provide peace of mind to owners.
Owners can concentrate on providing great service while knowing their customers’ communication needs are being handled by the best.
Further, the consumer news company Consumer Affairs reports more companies are also hiring virtual receptionists due to the lower cost. Virtual receptionists cost much less than traditional full-time receptionists and can provide all the needed services. Bennett Communication Solutions can provide landscaping firms with 24-hour telephone receptionists less expensively.
Spring has sprung and so has a prosperous season of great business for the landscaping industry. However, along with ample business comes considerable communication needs. Therefore, landscapers should turn to the best in the business:
Bennett Communication Solutions. People like Linda Nichols appreciate it. Linda accomplished not only her to-do list but also several items on her wish list. Without a great telephone answering service, this might not be the case. She now plans on opening her new pool soon. Her grandkids will indeed love it – and her!
