Are you capturing clients with their first call?

People want to talk to people and few leads are as engaged (and ready to make a purchase decision!) as first-time callers. In an everyday scenario, what is the experience like for first-time callers to your company?

If you're like most small businesses, it goes something like this

• Susan calls your business because she wants to buy from you
• The call goes to voicemail (maybe even to your cellphone voicemail) because you're busy and can't answer the phone right away
• You forget to return the call, or else by the time you get around to it, Susan has moved on and hired one of your competitors

It's a common story, so don't feel bad you, as the business owner, are responsible for lot of different tasks during the day! If it's not something you can do well yourself, by all means, hire it done!

Professional answering services are affordable for small businesses, and help you to make the impression you want to make from that very first phone call.

You spent money to get that call (through advertising, marketing, ad purchases, etc) don't lose that sale!

Hiring a professional answering service can not only reduce the burden on your internal staff at the office, but it can STOP the caller from making the next call (to your competitor!) because her needs have been satisfied. She was able to speak to a real, live person who answered her questions and set up a clear expectation for what will happen next.

Having a professional answering service to make a great impression on first-time callers is a BUSINESS ASSET, not a business expense. Much of the time, you end up making more than you spend from the dollar value of the sales no longer missed on the first call. Not to mention the benefits of offering better customer service all around, being available by phone at all hours, and running your business more efficiently and effectively while reducing your multi-tasking burden.

So what are you waiting for?