Do You Know Who is Answering Your Calls?
January 16, 2020
Live and Local are YOUR Formula for Success!
What do you think of when you hear “call answering service”? Do you imagine a room of telephone operators somewhere overseas attempting to handle your clients’ issues? Clear and concise communication is important to your clients and business. Using a live answering service that is based where your clients live makes communication simple and stress-free.
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Customers want to connect. That’s why they called. A local call center makes connecting easier as the representatives have working knowledge of the local area. Having a call answering service based in the same region as your client base provides a level of customer service that goes above and beyond what they may expect and delivers exactly what they want.
Think about the amount of time and effort that goes into training customer service representatives based overseas. That time costs money. And outsourcing your customer service to the lowest bidder will end up costing more in the long run if it results in lost business due to less than satisfactory results.
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Live and local are the formula for success. Your clients gain peace of mind when are able to speak with a real person they can connect with, and you gain peace of mind with a well-trained staff that understands your needs and the needs of your clients. And if your business is impacted by things like flooding or ice storms, a local call service will be more aware of these real-time events and better prepared to help your clients navigate the current issue.
In addition to supporting your clients, you’re also supporting the national and local economy when you hire a US-based call service. The United States call center industry employs over 3 million call center representatives, and this sector continues to grow as more companies choose to work with US-based companies.
Want to see the difference for yourself? Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start
to learn how to get a FREE trial for you business.
"Things like that make us a great company. We care about our clients. Having Marlo and 24-hour service has definitely upgraded our image and service!"
"A week later, Ted hired a 24-hour telephone receptionist from Bennett Communication Services, and he is so happy he did! His company’s communication is outstanding, and all of his customers comment on how great his new receptionist is. All calls are being answered with a customized greeting. No calls are being missed."
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"Make 2022 the year that your company has in place the best possible communication system: Bennett Communication Solutions. Your customers will thank you for it. And 2022 will be even more successful than you imagined."
"Bennett Communication Solutions understands the travel industry because it strives to become extremely educated about every client it serves."
" The 24-hour virtual receptionists from Bennett Communication Solutions make sure that no calls are ever missed."
" He was never so thankful for a great telephone receptionist."
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