Blog Post

4 Reasons to use a Call Center during COVID-19

Mar 30, 2020

How are you communicating with your customers during the coronavirus crisis?

We are currently living in an unprecedented time due to the coronavirus pandemic. Millions of people are now working from home due to social distancing and companies are doing their best to keep up. However, amid all this chaos businesses are still receiving phone calls and in some cases more than ever before.

But who is answering those calls? Just because you’re working from home doesn’t mean you can’t provide excellent service to your customers. That's where Bennett Communications comes in. Let us answer your phone calls for you so you can keep your metaphorical doors open.

Below are four ways your business could benefit from a call center during the COVID-19 Pandemic.

Answer Questions

With so much uncertainty in the world today, you may have had to temporarily change your business hours, services, or even pricing. However, your customers don't always know this and may call asking for more details. Let us keep your customers informed for you by providing us with a list of frequently asked questions. This way, you aren't stuck on the phone answering questions all day. We promise they won't even know they aren't speaking with your business directly.

Managing Appointments

If you’re an appointment-based business, you’re probably getting a ton of phone calls from clients asking to reschedule due to the stay-at-home order. Don’t let these clients go to voicemail. Instead, set a tentative date that you plan to re-open and let our team manage your calendar for you. This way, you’re booked solid once you return back to work.

24/7 Customer Service

Humans thrive on connection and with so much instability right now, communication is more important than ever. Let our team brighten your customer's day with excellent customer service available whenever they need it.

On-Demand Answers

The last thing you want is for your customers to think that you’ve shut your doors during the coronavirus crisis because you weren’t able to answer your phone quickly enough. Avoid this issue by letting our call center answer your phone in a swift and efficient manner.

Are you ready to give a call center a shot and increase your ability to provide exceptional customer service during the COVID-19 Pandemic? Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for you business.

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Make Way for Marlo! Make Way for Improved Communication

17 Mar, 2022

"Things like that make us a great company. We care about our clients. Having Marlo and 24-hour service has definitely upgraded our image and service!"

A Thriving Business Needs a Topnotch Receptionist

04 Feb, 2022

"A week later, Ted hired a 24-hour telephone receptionist from Bennett Communication Services, and he is so happy he did! His company’s communication is outstanding, and all of his customers comment on how great his new receptionist is. All calls are being answered with a customized greeting. No calls are being missed."