Hire a Receptionist or Outsource Your Calls?

Are you a small business owner? Getting phone calls from new or existing clients is a good thing, but sometimes handling these phone calls can be challenge, especially if you are the one who has to answer the calls while also trying to 'do your work'. At some point during your business growth you are going to reach the point where you need help answering calls and scheduling appointments.

Usually your first thought is to hire an employee to become your in house receptionist. In general, hiring a full time entry level receptionist is going to cost around $30,000 per yea r depending on your location. This cost will likely rise depending on their experience. Add to this to the cost of sick leave, paid holidays, insurance and any benefits you any offer such as 401(k) plans and health insurance. Don't forget you'll also need to purchase and maintain the office equipment that employee needs - computer, desk, office space etc.

One factor that is also often overlooked when making a decision between hiring or outsource is the time and cost of training. According to Training Industry Quarterly it can take up to 1 or 2 years before an employee is "fully productive" ! Even worse, according to the Bureau of Labor Statistics the average worker only stays at his or her job for 4.4 years. That's a lot of time spent training an employee only for them to possible leave before they every hit 'full productivity'

By comparison, outsourcing your phone calls to a live answering service you can save thousands of dollars a year, possibly reducing your cost to just a few hundred dollars a month depending on how many phone calls you receive and the level of service you require. Plus you get the added benefit of being able to have your phone calls answered 24 hours per day 7 days a week , no more missed calls because your receptionist is sick, or can't make it in due to bad weather. (to learn more about how much a missed call could be costing you, click the link at the top of this page.)

Bennett Communication Solutions is your perfect partner to help you grow your business by help to keep your customer happy. Contact us today to find out more about how we can help you. (877) 234-8655 or send us an email