Blog Post

Increase Customer Satisfaction with a CALL!

Nov 08, 2019

How much are missed calls costing your business?

We all dread automated calls and automated menus. We just want to talk to a human! The same goes for messaging. When a customer calls your business, they don’t want to leave a message on a sterile machine; they want to know they are being heard. In a world relying more and more on technology for all our communication, the satisfaction customers receive by speaking to a real human is not to be overlooked.

With so many shoppers opting to shop from home, having reliable and trustworthy avenues of communication are critical to a business’ success. Forbes investigated the number of calls – each a potential business opportunity – that are forfeited simply by allowing those calls to go to voicemail. Nearly 80% of callers hang up before a voicemail greeting finishes playing. Retail shoppers are even more reluctant to do business with a retail location that relies on voicemail to catch missed calls. Over 90% of retail shoppers would not leave a voicemail when calling regarding a potential purchase. The interesting twist is that many who opted to hang up on voicemail or answering machines were satisfied leaving messages with a live call center.

The key factors that increase customer satisfaction when presented with a call center versus voicemail are easily remembered with CALL:

• Connection - Know their message is received

• Assurance - Increased confidence they will receive a follow up call

• Legitimacy - Increased trust in the company they are trying to reach

• Loyalty - More likely to offer repeat business

Customers want authenticity. Anyone can be on the other end of a machine, but by allowing your customers to interact with a human when they have a question or concern gives them the security they seek when deciding who gets their business.

Put CALL to work for you. Contact Bennett Communications for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for your business.

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Make Way for Marlo! Make Way for Improved Communication

17 Mar, 2022

"Things like that make us a great company. We care about our clients. Having Marlo and 24-hour service has definitely upgraded our image and service!"

A Thriving Business Needs a Topnotch Receptionist

04 Feb, 2022

"A week later, Ted hired a 24-hour telephone receptionist from Bennett Communication Services, and he is so happy he did! His company’s communication is outstanding, and all of his customers comment on how great his new receptionist is. All calls are being answered with a customized greeting. No calls are being missed."