Increase Customer Satisfaction with a CALL!
November 8, 2019
How much are missed calls costing your business?
We all dread automated calls and automated menus. We just want to talk to a human! The same goes for messaging. When a customer calls your business, they don’t want to leave a message on a sterile machine; they want to know they are being heard. In a world relying more and more on technology for all our communication, the satisfaction customers receive by speaking to a real human is not to be overlooked.
With so many shoppers opting to shop from home, having reliable and trustworthy avenues of communication are critical to a business’ success. Forbes
investigated the number of calls – each a potential business opportunity – that are forfeited simply by allowing those calls to go to voicemail. Nearly 80% of callers hang up before a voicemail greeting finishes playing. Retail shoppers are even more reluctant to do business with a retail location that relies on voicemail to catch missed calls. Over 90% of retail shoppers would not leave a voicemail when calling regarding a potential purchase. The interesting twist is that many who opted to hang up on voicemail or answering machines were satisfied leaving messages with a live call center.
The key factors that increase customer satisfaction when presented with a call center versus voicemail are easily remembered with CALL:
• Connection
- Know their message is received
• Assurance
- Increased confidence they will receive a follow up call
• Legitimacy
- Increased trust in the company they are trying to reach
• Loyalty
- More likely to offer repeat business
Customers want authenticity. Anyone can be on the other end of a machine, but by allowing your customers to interact with a human when they have a question or concern gives them the security they seek when deciding who gets their business.
Put CALL
to work for you. Contact Bennett Communications for your FREE trial
TODAY! Visit www.bennettanswering.com/start
to learn how to get a FREE trial
for your business.
"Things like that make us a great company. We care about our clients. Having Marlo and 24-hour service has definitely upgraded our image and service!"
"A week later, Ted hired a 24-hour telephone receptionist from Bennett Communication Services, and he is so happy he did! His company’s communication is outstanding, and all of his customers comment on how great his new receptionist is. All calls are being answered with a customized greeting. No calls are being missed."
"Don’t wait for icy winds to blow and snowflakes to fall, call the best communication company in the area today and be prepared. Call Bennett Communication Solutions and always be ahead of the storm!"
"Make 2022 the year that your company has in place the best possible communication system: Bennett Communication Solutions. Your customers will thank you for it. And 2022 will be even more successful than you imagined."
"Bennett Communication Solutions understands the travel industry because it strives to become extremely educated about every client it serves."
" The 24-hour virtual receptionists from Bennett Communication Solutions make sure that no calls are ever missed."
" He was never so thankful for a great telephone receptionist."
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