Are you one of the many employees now working from home due to the COVID-19 pandemic? If so, you are not alone. Countless companies have recently enacted work from home policies for their employees and it's quickly become mainstream to work remotely.
Unfortunately, remote work has never been easy and many individuals are now finding themselves struggling to stay focused and productive. This is where an answering service comes in handy. Whether you are working from home for the short term or long haul, an answering service can benefit your business in several ways.
1. Establishes a Central Point of Contact
Instead of making your clients and customers remember multiple phone numbers and extensions, make things easy with a single point of contact. Now when a customer calls you can have comfort knowing that they are being helped by trained customer service professionals and being directed to the proper individual within your organizations. This is especially important right now because many employees are not directly connected to their desk phones. Plus, having a central point of contact will make your business more efficient once you are back up and running again.
2. Keeps Your Team Connected
One of the biggest challenges of working remotely is staying in contact with team members who are scattered across the country (or even around the world). To stay unified and avoid issues it's important that team members quickly and easily get in touch with the proper people. However, this is often easier said than done with you work for a large company or organization with hundreds of employees. Don't spend valuable time looking through a directory for the right number, instead have an answering service manage your internal communication for you and direct employees to the correct department. Not only does this save time, but it also helps your team feel more connected.
3. Makes Sure Your Business Sound Professional
Everyone has heard about the stories where an employee didn't wear pants to a meeting or a baby cried in the background the whole time. These are unprecedented times and many businesses are struggling to keep things professional while they work from home. Don't be one of them. Instead, hire an answering service to keep things professional 100% of the time. This way when a client calls they are greeted by a highly-trained customer service professional and will receive the best service possible. Take comfort knowing that your company is being represented by only the best of the best.
4. Your Business is available 24/7
Unlike most of your employees, an answering service representative is available 24 hours a day, seven days a week. This means that if a client calls after hours with a question or concern they will happily be answered by a real person. This is unique because most people are used to having to leave voicemails and according to statistics almost 80% of people hang up before leaving a voicemail. All of those missed calls are potential clients that may never call back. Don't lose business just because no one is there to answer their call. Instead, invest in an answering service and give your clients the customer service they deserve.
