It was midnight when Margaret began experiencing a sharp stomach pain. She had endured various aches in the last few days, so she was on high alert for any concerning symptoms. Maybe it was a problem with her appendix? Her Crohn’s Disease? The 77-year-old woman was a bit frightened as the pain seemed to increase, so she immediately picked up the phone and rang for her physician.
After only one ring, a friendly, caring voice answered the phone.
“Hello, welcome to the office of Dr. Randall. How may I help you tonight?”
Relief washed over Margaret. She wasn’t sure she would be able to reach her doctor at this late hour. She didn’t want to wait until morning. What if her appendix was truly the issue? Or a severe flareup of her Crohn’s?
“This is Margaret, and I am experiencing strong stomach pains. I’m really worried. Not sure what I should do. What do you think? Am I overreacting? Is Dr. Randall available?”
The knowledgeable voice on the other end of the line – a Bennett Communication Solutions receptionist – answered warmly and confidently. “Margaret, I am putting you on hold to contact Dr. Randall immediately. Don’t worry. I am here for you.”
Within minutes, Dr. Randall was speaking with Margaret and providing all of the health care she needed in that crucial moment.
In the above scenario, a person in need, possibly in crisis, was able to reach her physician immediately. Why? Because Dr. Randall employed Bennett Communication Solutions. He understood the need to provide his patients with the best possible care and that was a 24-hour telephone answering service that could meet all of his patients’ needs and ensure their safety and good health.
Bennett Communication Solutions understands the needs of physicians and workers in the health care industry. It understands that patient care is of the utmost importance. Every patient should be able to contact his or her physician, hospice, or other home care personnel at any time. Sometimes it’s a worrying symptom or pain. Another time it might be an emergency. No matter what the situation, every person deserves to know that they can have the care they need to avoid serious harm and begin healing. That is why Bennett Communication Solutions is a crucial part of healthcare.
A Bennett Communication Solutions receptionist will screen all phone calls in the manner specified by the physician, hospice, or other service. Calls that are critical, that require an immediate response, will be transferred to the appropriate person or service straightaway. Patients will not have to wait. The call will be answered at once. Calls of an immediate, critical nature can be transferred immediately. The calls that are not of a critical nature can be handled in the most appropriate manner for each situation.
In addition to 24-hour telephone answering to remote receptionist service, Bennett Communication Solutions offers other services as well. Appointment scheduling, call routing, message taking, and information-providing are some of the options, all of which are fully customized for each health care firm.
The virtual receptionists at Bennett Communication Solutions are similar to traditional receptionists. However, they are highly trained for each client. They are the best in the industry – experts - and are available 24/7. They handle every incoming call promptly and professionally. The receptionist who handles the call has been rigorously trained for that particular doctor, hospice, or health care facility. They answer with a customized greeting, revealing concern and showing patience and understanding. Further, they listen carefully and are trained to make the best decision, which is extremely important when dealing with health care issues. They also attend to various other needs.
Medical facilities are extremely busy. Most have an extensive list of patients, so numerous calls are being made and appointments scheduled, canceled, and rescheduled. Also, patients are calling throughout the day and having needs throughout the night. Further, in serious times of need, people want to interact with human beings. That is not the time to have an important call be answered by a robot or forwarded to voicemail. Research indicates that people prefer speaking to live human beings, especially in difficult situations. Further, only a human being can truly assess a difficult health situation.
Additionally, the Bennett Communication Solutions answering services can be activated whenever the office requires extra administrative support. When phone calls are being serviced by Bennett Communication Solutions, healthcare workers have more time to provide the best possible care for patients. They won’t be interrupted and can spend more time with patients. This allows the office to function better and gives everyone peace of mind.
Further, rather than employing in-house receptionists, many physicians and health care providers hire virtual receptionists not only for their numerous benefits but the much lower cost. The consumer news company Consumer Affairs indicates that more and more companies are hiring virtual receptionists because of their benefits, like having a 24-hour telephone answering service to provide immediate care to patients. And this type of service can even cost significantly less than filling the communication needs with full-time employees. Whether it is a small practice or larger healthcare organization, Bennett Communication Solutions can service them with a virtual receptionist and most likely at a lower cost than anywhere else.
Moreover, today’s patients are expecting convenience. According to Becker’s Hospital Review: “Too many healthcare leaders assume that patients will come back as long as they receive good care from their provider. In truth, patient satisfaction doesn’t always translate into patient loyalty (PELITAS April 2020). In one survey by NRC health, 80% of the respondents who said they were satisfied with their care also said that they would consider switching providers based on convenience factors alone (NRC Health). In addition, according to another report from Accenture, 61% of consumers would switch providers for the ability to get an appointment quickly when they need it . . . The COVID-19 pandemic is showing the public which healthcare organizations cannot or will not provide convenient options. Those providers are very likely to lose patients forever, and it may be a lot of patients.” Whether it is about convenience and options or safety and good health, Bennett Communication Solutions will meet all of a patient’s and company’s communication needs.
In the case of Margaret, who was experiencing troubling pain in the middle of the night, it wasn’t about convenience but wellbeing: Waiting until morning could have been devastating. What if her appendix was on the verge of rupturing? What if her symptoms were related to her Crohn’s disease or something else quite serious? Waiting precious hours might have led to a dire outcome. When it comes to healthcare, every patient should have access to help when they need it. Every patient should have access to a 24-hour Bennett Communication Solutions receptionist. Sometimes, an answered phone call literally can be the difference between life and death.
