The forecast that morning called for freezing rain. By April, people in Michigan are hoping to wake up every day to sunny skies, Robins chirping, and a temperature of at least fifty degrees. Yet, every Michigander knows that even in spring, Mother Nature can conjure icy weather. On this frosty day, early morning motorists were warned that some roads could present a hazard. The temperature hovered below freezing, and the streets were dangerous.
Yet, Kevin Meier had a drywall job at a construction site at 7 AM. He grabbed his coffee, climbed into his Chevy Silverado, and headed out of his subdivision – happy to have this prosperous project, but, of course, completely unaware of the impending accident just a mile from his home. As Kevin approached a four-way stop, the driver in front of him suddenly slammed on his brakes. Kevin immediately braked, slid a little, but luckily remained inches away from the car in front. Then, bam! His truck was rammed from behind. As soon as he opened his door to step outside, the driver from behind confronted him.
“Hey, what did you think you were doing? You caused this accident! I’m calling my attorney!”
Kevin knew he wasn’t at fault; there were extenuating circumstances – the ice, the driver braking in front of him – but he also knew his driving record wasn’t good. He was worried about his past driving mistakes, so he quickly decided he too might need an attorney and some advice - right away.
After pulling his truck off the road, he took out his cell phone and began Googling law firms. He placed a call to the first law office. It rang and rang. No one picked up. In his rearview mirror, he could now see the two other drivers yelling at each other. He called a second attorney. This time the phone was answered, but it went right to voicemail. No help at all. Now Kevin could see police lights in the distance. He called a third law firm. This time: success! A friendly, caring voice answered the phone. It was a 24-hour Bennett Communication Solutions telephone receptionist.
“How can I help you?” asked the understanding voice. Within minutes, the receptionist understood the gravity of the situation and immediately put Kevin through to an attorney. Before police even arrived on the scene, Kevin had received crucial advice on how to handle the situation. This scenario shows just how important it is that people have immediate access to legal help or representation.
Legal services are often time-sensitive. People find themselves in situations that require immediate help. They can’t afford to call a law firm that can’t or won’t answer the phone in a timely manner. Voicemail is often unhelpful. And many people don’t want to interact with a robot or go through the paces of an automated system. These situations require a live human being, one who is empathic and highly trained and will immediately answer the phone and solve the problem. This is why every law office needs a Bennett Communication Solutions 24-hour answering service. Being available is an important hallmark of an outstanding legal firm because so often situations aren’t just mundane but serious, even life-and-death.
A Bennett Communication Solutions telephone receptionist will screen all calls to determine those that are critical and require an immediate response. Those that don’t will be immediately transferred. No client will ever have to wait on the line, growing frustrated and angry. Instead, every call will be answered and responded to at once.
When people are in challenging situations, they are often upset and emotional. They require a telephone receptionist who has been expertly trained to deal with these types of circumstances. They also require someone who is caring, concerned, and highly knowledgeable. At Bennett Communication Solutions, its telephone receptionists are the best in the business. They are rigorously trained – experts in not only the many skills required of a telephone receptionist but also highly educated about the clients they represent. A great law firm should always be represented by an expert, personalized answering service.
In addition to 24-hour telephone answering to remote receptionist service, Bennett Communication Solutions offers numerous other important services. Their receptionists provide appointment scheduling, call routing, message taking, and information-providing. All of these services are personalized for a law firm. For example, Bennett Communication Solution receptionists answer the phone with a customized greeting. They show concern for the issue at hand. They then listen carefully, recording all information. They are expertly trained to give the appropriate response and make the best possible decision based on each situation. This is quite important as some legal situations are urgent.
Further, law firms can be busy; new clients are calling with questions and current clients are checking on their situations. Most law firms have a long list of clients, so a Bennett Communication Solutions telephone receptionist would help the office run smoothly by making sure all appointments are scheduled or rescheduled when clients call. Further, because Bennett Communication Solutions offers 24-hour telephone answering, a new client will never be missed, and a client with needs – simple questions to urgent circumstances - will always receive help. Research shows that people want to speak to a person in a challenging situation.
